English O₂ Community

Hello my name is Yeboah. I ordered a phone from O2 and I did a first payment and I was wanting for my internet bill also to be paid and I didn’t get any alert on my bank account. So I chat with O2 helping and I was giving an account number to pay the money and I did. Just yesterday I had a message from O2 that if I don’t pay another money to the same account my internet will be blocked. And yes they have blocked it while have also pay the money. I am just looking for helpline number to call. Even now in my O2 account I need to pay for my phone bill for the month but I check my account and I haven’t get any alert and I am afraid to pay to their account number I was given. Edit by o2_Katja: Verschoben in unser Englisch Board

Hello, I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******71for porting immediately? Let me know if there is any to-dos from my side. Thanks in advance. Edit by o2_Katja: Verschoben in unser Englisch Board

Good day, I applied for a contract deal online and got an email to pay the 1euro one time cost. I was unable to do this because my bank was not supported. Is the application still active and how can I cancel it_? Edit by o2_Katja: Verschoben in unser Englisch Board

I’ve been trying to access the contract extension section on Mein O2 app and web with no luck. Why is this happening? Thank you for your help.

Hi guys, my german is very limited so I’ll make my question in english. I have a contract for my handy and for my data plan. It all started when I changed my bank account on the app. I thought it would change for both contracts but it only changed for my data plan (first mistake). so i did not notice that i never got charged for my handy since my old bank account has no money anymore. I found out that i had an overdue payment for my handy and made a manual transfer with the kundennr of my data plan xxx (second mistake). then, i made a second manual transfer with the right kundennr xxx. are there any consequences for late payments like these? i know they’re just stupid mistakes but now i cannot access any of my data under Mein O2 and I’m afraid it’s because of this that they blocked my access or something. i cannot access any function under Mein O2, not even contract extension. thanks for any help and sorry for the long story. best, j. edit o2_Manga: Kundendaten entfernt.

Hello, I am trying to get an answer here, as your phone customer service is a nightmare. I have been hung up on so many times whenever I ask for english help, and I have been passed back and forth between various departments. Last friday I spent almost 4 hours, got hung up on 4 times, and passed 3 times between departments - I am not kidding.Its really shockingly bad! So, my contract has been terminated (from my side) and will now finish end of 2022. As I am no longer in Germany and using this sim, I want to receive one bill (for all the remaining months), pay it and close the sim card. Please advise

Hi, I received an email regarding the date for the technician to connect my internet however I am away on holiday on the date. How can I reschedule an new date?. Regards Steve

Please enable caller ID for my DSL landline number (Kundennummer: XXXXXXXXXX)So that people can see my number(089 - *****517) when they receive my calls.Actually I would prefer if this is an opt-out feature, not an opt-in.Why would you block caller-ID for new connections? ThanksKundennummer: 60xxxxxxx8 Kundennummer anonymisiert

Hello, I have received many emails and sms messages from O2 saying that the technician will arrive to activate and test the connection, but no one came. Then I received email that my connection is activated, which is strange. But the connection is not working and it says that the DSL cable is not connected, although it is connected to the main line. Please solve this matter urgently as my work is depending on it and I don't want to spend money for nothing. This is very unprofessional of O2. Regards, Muhammad Farhan edit o2_Manga: verschoben nach English Broadband

Hello, Can I request statement of account of all payments made and may I know how much balance I still need to pay? Last August I was charged 2x in my account, thus I am a little bit confused. I want to settle this once and for all. Thank you for your assistance.

As one week ago I made a Bank transfer to an IBAN given in O2 account. And requested them to activate my package, but till now I didn’t get any response and my package is not yet activated . As I can see this in my app that my account is still in minus and amount is not yet updated. As because of lockdown all O2 shops are closed and they made call baring “ON 'on my number so I can ' t make any calls. So how long does it take to update and start operation.? And is there any other alternative. edit o2_Vivian: verschoben Mobilfunkvertrag → o2 English Community

Hello, I previously ordered a mobile phone und data sim postpaid plan. However it was returned back to 02 by DHL because my name was not present on the Entrance Klingel of the Condominium where I lived. So, I was expecting that both the Phone and Simcard were already returned. So, I just let it be and decided to order a different Produkt which is o2 my Home M sim. HOwever, when I check my Mailbox, I received a postpaid data sim that was my previously ordered sim, which I thought is already returned. Now my problem is, how can I cancel this a postpaid data sim? I dont want it to continue because I wanted to have this O2 my Home M sim which I ordered recently. I am worried that these two contracts will be both active. I only need this my Home M sim to run. please advise edit o2_Vivian: verschoben SIM-Karte → o2 english community: mobile

My DLS keeps dropping every 1-5 minutes! Then it takes the router 10-30 minutes to reconnect to the internet. The router is okay. I can always open up o2.box or 192.168.1.1 to check the router status but no internet connection! I've searched the O2 community and found a lot of people having similar issues as me. Below are the list. Since I only know very basic German, I haven’t checked any post in German. These posts are merely from the section of English O2 & DLS. There must be a lot more people impacted by this issue! Yet, O2 customer service hasn't provided a viable solution in none of the following posts except one post in which the O2 customer service basically sent a technician straight to that customer's home. I've tried O2 My Service App. I've restarted my router, checked DSL connection, LAN connection, called the service number but only automatic messaging system in German... I do not have enough time to wait on the line for that long... I just moved to Germany and can't find

Hi, I’ve cancelled by O2 Mobile contract. But I didn’t download my last three months bill due to stuck in vacation (due to corona lockdown). But when I’m trying log-in into mein o2 to download the bill, its not working. Normally it should work for 90 days. edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

I have just found out I am being charged for a contract I have already cancelled since 2019, here´s a snapshot of my Kündigungsbestätigung I received: schade, dass Sie Ihren o2 Mobilfunkvertrag nicht länger nutzen möchten. Wir bedauern Ihre Entscheidung sehr und bestätigen Ihnen hiermit die Kündigung Ihres Mobilfunkvertrages mit der Rufnummer: 491-----90 zum 08.05.2019. Each month since then I have been charged even when my mobile number is deactivated and I can{t even login anymore to online support (I had to create a new account to enter this forum). ¿How can I contact a representative when I do not even have a valid phone number and cannot access the portal? Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English o2 Community Mobile

Dear Joe, I've got the problem that when I call somebody then they received with 'Private Number' and Now I would like to display my handy number on receiver call so I would need your help and with your instruction *#31# and pressed call I got these message " Outgoing Caller ID , Caller ID defaults to not restricted. Next call : Not restricted" but I try to call and receiver handy still display my number as 'Private number' pls help !!! Many thanks. Tien De Edit o2_Lars: Transfered to English/Mobile

Hallo.. I moved to a new Wohnung during lockdown and was unfortunately not able to transfer the address for my DSL.. i am not actually sure of the process. I was trying to call the hotline number but could not talk to personally to someone who could help neither an email address atleast.. could anybody help? Thank you 🙏😊

Hi, on Monday 28.12.2020 and today again 31.12.2020, I received a text message from O2 on my phone that “Lieber Kunde. Ihr Mobiltelefon hat sich dem Internet verbunden, deshalb haben wir für Sie die Surf-Dayflat aktiviert. Ohne Internet-Pack surfen Sie damit für nur 99 Ct. pro Kalendertag (30MB)...”. But that is funny because I did not connect to the internet. How is this even possible?

I have a problems in admin panel. The admin page can’t initialize jquery. The router working properly, but can’t something change, because admin panel not working like should. Some pages working correct, but some not. edit o2_Solveig: verschoben zu English Mobile

Hello,Can someone help me please?I have a 100 m/bit DSL connection in my house. I was in the period from 26.12.2020 to 02.01.2021 not at home so I have turned the Router(Fritz!box 7560) off. When I returned home there was no Internet connection! And the Power/DSL light flashes(blinkt) and after one Hour the Info light turn red! I have logged in in the router webpage it telling me (Internet: nicht verbunden) And when i diagnosed the the router it shows these problems: InternetverbindungIPv4: nicht verbundenIPv6: nicht verbunden I have restarted the router many times but same problem no connection. I have checked the cables and they're all ok. So I've been told to install O2 my service App and try to figure out the problem. It shows that there is a problem and gave me a Ticket number: XXXXXXXXXX The same problem happened last year 2020 and it was too in same time in January. I was not home for 8 days and i turned the router off. When i came back home there was no internetI have called o2

Hi, I’ve been using O2 since I came to Germany, but without any SMS received, and every bloody tech company now want to use 2 factor authentication method and its getting annoying. I cannot receive any SMS right now and I tried to call o2 but they didn’t take my number, neither I speak enough German, is there a way to do it on my phone or does it have to be from o2?

Hi, I made a bank transfer to pay for my monthly rate for My Handy. But I accidentally wrote the kundennr for my data plan instead of for My Handy. What should I do in that case? Thank you for the help.

Hi, I ordered a new sim card from the O2 website on 03.12.2020 and I recieved the email that the card will be delivered in 2-3 working days. But I have not yet recieved the SIM Card. Is there any way I can track my order? edit o2_Vivian: SIM-Karte → o2 english community: mobile

I am looking to renew my contract with iphone 12 pro max with a data package of 20Gb or more with a good offer.

Hello,I’m living in germany but I don’t know german language because of this I’m having communication problem.I couldn’t pay my two bills because of corona.now I deposited money to my bank account I wanted to pay all three months but o2 didn’t took the money. Normally the money should be withdrawn on 04.01.2021 but it didn’t happen.How can I pay right now? edit o2_Vivian: Mobilfunkvertrag → o2 English Community