Skip to main content
Warum O2
Warenkorb
 Service

English O₂ Community

Get support regarding your O₂ mobile or broadband contract

7299 Themen
O
Neuling
omercadocossNeuling
gefragt in English O₂ Community: Mobile
Getting charged when contract has been cancelled

I have just found out I am being charged for a contract I have already cancelled since 2019, here´s a snapshot of my Kündigungsbestätigung  I received: schade, dass Sie Ihren o2 Mobilfunkvertrag nicht länger nutzen möchten. Wir bedauern Ihre Entscheidung sehr und bestätigen Ihnen hiermit die Kündigung Ihres Mobilfunkvertrages mit der Rufnummer: 491-----90 zum 08.05.2019. Each month since then I have been charged even when my mobile number is deactivated and I can{t even login anymore to online support (I had to create a new account to enter this forum). ¿How can I contact a representative when I do not even have a valid phone number and cannot access the portal? Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English o2 Community Mobile

1865
o2_Tobias
T
Neuling
Tien DeNeuling
gefragt in English O₂ Community: Mobile
Calling with a "Private Number"

Dear Joe,I've got the problem that when I call somebody then they received with 'Private Number' and Now I would like to display my handy number on receiver call so I would need your help and with your instruction *#31# and pressed call I got these message " Outgoing Caller ID , Caller ID defaults to not restricted. Next call : Not restricted" but I try to call and receiver handy still display my number as 'Private number' pls help !!!Many thanks.Tien DeEdit o2_Lars: Transfered to English/Mobile

9276
o2_Kurt
J
Neuling
Jo94Neuling
gefragt in English O₂ Community: Mobile
Umzug

Hallo.. I moved to a new Wohnung during lockdown and was unfortunately not able to transfer the address for my DSL.. i am not actually sure of the process. I was trying to call the hotline number but could not talk to personally to someone who could help neither an email address atleast.. could anybody help? Thank you 🙏😊

941
o2_Kurt
A
Neuling
AtharvaNeuling
gefragt in English O₂ Community: Mobile
Charged for 30 MB even when internet was not switched on

Hi, on Monday 28.12.2020 and today again 31.12.2020,  I received a text message from O2 on my phone that “Lieber Kunde. Ihr Mobiltelefon hat sich dem Internet verbunden, deshalb haben wir für Sie die Surf-Dayflat aktiviert. Ohne Internet-Pack surfen Sie damit für nur 99 Ct. pro Kalendertag (30MB)...”. But that is funny because I did not connect to the internet. How is this even possible?

1185
o2_Kurt
O
Neuling
ondatraNeuling
gefragt in English O₂ Community: Mobile
o2 Homespot admin-panel problem

I have a problems in admin panel. The admin page can’t initialize jquery. The router working properly, but can’t something change, because admin panel not working like should.Some pages working correct, but some not. edit o2_Solveig: verschoben zu English Mobile

3266
o2_Kurt
M
Neuling
m.alshaheenNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL problem

Hello,Can someone help me please?I have a 100 m/bit DSL connection in my house. I was in the period from 26.12.2020 to 02.01.2021 not at home so I have turned the Router(Fritz!box 7560) off. When I returned home there was no Internet connection! And the Power/DSL light flashes(blinkt) and after one Hour the Info light turn red! I have logged in in the router webpage it telling me (Internet: nicht verbunden)And when i diagnosed the the router it shows these problems:InternetverbindungIPv4: nicht verbundenIPv6: nicht verbundenI have restarted the router many times but same problem no connection. I have checked the cables and  they're all ok. So I've been told to install O2 my service App and try to figure out the problem. It shows that there is a problem and gave me a Ticket number: XXXXXXXXXXThe same problem happened last year 2020 and it was too in same time in January.  I was not home for 8 days and i turned the router off. When i came back home there was no internetI have called o2 s

1042
M
Neuling
A
Neuling
Amro AgamiNeuling
gefragt in English O₂ Community: Mobile
Can't receive SMS

Hi, I’ve been using O2 since I came to Germany, but without any SMS received, and every bloody tech company now want to use 2 factor authentication method and its getting annoying. I cannot receive any SMS right now and I tried to call o2 but they didn’t take my number, neither I speak enough German, is there a way to do it on my phone or does it have to be from o2?   

6655
o2_Kurt
J
Neuling
juankebork1Neuling
gefragt in English O₂ Community: Mobile
Wrong kundennr on bank transfer

Hi,I made a bank transfer to pay for my monthly rate for My Handy. But I accidentally wrote the kundennr for my data plan instead of for My Handy.What should I do in that case? Thank you for the help. 

491
o2_Kurt
K
Neuling
K29Neuling
gefragt in English O₂ Community: Mobile
SIM Card Order

Hi,I ordered a new sim card from the O2 website on 03.12.2020 and I recieved the email that the card will be delivered in 2-3 working days. But I have not yet recieved the SIM Card. Is there any way I can track my order? edit o2_Vivian: SIM-Karte → o2 english community: mobile

1303
o2_Kurt
M
Neuling
mkb999Neuling
gefragt in English O₂ Community: Mobile
Renewing Contract

I am looking to renew my contract with iphone 12 pro max with a data package of 20Gb or more with a good offer.

521
o2_Kurt
K
Neuling
KalamaraNeuling
gefragt in English O₂ Community: Mobile
payment

Hello,I’m living in germany but I don’t know german language because of this I’m having communication problem.I couldn’t pay my two bills because of corona.now I deposited money to my bank account I wanted to pay all three months but o2 didn’t took the money. Normally the money should be withdrawn on 04.01.2021 but it didn’t happen.How can I pay right now? edit o2_Vivian: Mobilfunkvertrag → o2 English Community 

954
o2_Kurt
A
Neuling
AkwasibillNeuling
gefragt in English O₂ Community: Mobile
I want to port my o2 number to Lebara. Please release my o2 number

Dear Sir,I wish to port my O2 number to Lebara. My O2 number is 0176*****330. Kindly release my O2 number. MY O2 contract ends in some few days. Thank you Edit by o2_Katja: Verschoben in unseren Englischbereich

1261
o2_Kurt
K
Neuling
KwangjinNeuling
gefragt in English O₂ Community: Broadband & Landline
Fragen nach rechnungen im Ausland

Nachdem ich das Internet Ende April gekündigt hatte, kam ich nach Korea und erhielt eine E-Mail mit dem Hinweis, dass es am 29. Juni gekündigt werden würde, aber ich zahle bisher 4 Euro.  Ich verstehe nicht, warum ich diesen Betrag bezahlen muss.mein Kundennummer ist6xxxxxx91  Edit: Kundennummer anonymisiert - o2_Kurt

22612
K
Neuling
A
Neuling
AlfonsoG33Neuling
gefragt in English O₂ Community: Mobile
Need PUK code

Hello, I entered my PIN incorrectly 3 times. I need to restore it but I lost my PUK code and have no access to my account on o2, I dont remember registering the phone number on the app.I can't solve my problem via Hotline as I don't speak German.Can you help me?

741
bs0
Profi
G
Neuling
gavNeuling
gefragt in English O₂ Community: Broadband & Landline
New ADSL Modem

Hello,I need to buy a new ADSL modem for my O2 DSL M internet connection. My current router keeps dropping out and crashing.I have been looking at: Netgear DM200 https://www.amazon.de/-/en/Netgear-100EUS-Wireless-Ethernet-RJ45-Black/dp/B01GL3YPHI/ref=sr_1_1?crid=2XUUNID2099GH&dchild=1&keywords=netgear+dm200&qid=1610028713&sprefix=netgear+DM%2Caps%2C168&sr=8-1Could anyone tell me if this compatable with O2 or recommend aonther modem / router.Thanks in advance Gavin

1212
o2_Lars
C
Neuling
canerikNeuling
gefragt in English O₂ Community: Broadband & Landline
Charged for not sending the router back.

Hi everyone;I had a signal problem (obviously because of the infrastructure, not router) however o2 wanted to send me a new router. Which arrived and nothing changed as expected. Anyway, they asked the old one to be sent back. There is a o2 website where you put some information in, and it gives you a code to send it back for free. That website does not accept my details. I tried many times but I couldn’t get a code. It still doesn’t give me a code. I e-mailed o2 about this in June, however received no answer.Today I got a billing saying “router not sent back”. I want to send this modem and I still try to reach o2. I don’t want to pay this invoice. Could you please advice what my options are?Best Regards  

25910
o2_Lars
R
Neuling
reddymanojNeuling
gefragt in English O₂ Community: Broadband & Landline
internet connection keeps dropping

The internet connection in my area is extremely bad (Dresden 01067). The customer care hotline only speaks in German. The internet keeps dropping 5-6 times in a day. How can I terminate my contract with the internet provider or is there any solution for this issue because this is happening since last 6 months?Best,ManojEdit o2_Lars: Moved from DSL/Router to English/Broadband

11605
o2_Lars
G
Neuling
Gabriela S.Neuling
gepostet in English O₂ Community: Broadband & Landline
DSL Contract extension

Hello! I had the same problem so I figured I could post here too. I tried to do this online but the website tells me to schedule a visit, but I a connection. Currently I have the contract for the O2 DSL Classic S Professional and I would like to change to a XL tariff. Not necessarily a professional plan, since I don’t even know what’s the difference.Can I do this online and how long does it take for the plan to start working? I have the fritzbox 7490 router. Thank you!Best,Gabriela Edit by o2_Andrea: abgetrennt von Beitrag eines anderen Kunden

542
o2_Tobias
Y
Neuling
Yuval25Neuling
gefragt in English O₂ Community: Mobile
Welcome to My story with O2 and how to exploit “legal way” to take more and more money.

It all started two years ago when I signed a contract for myself and my partner with two phones. After a year that something in my monthly bill was weird, I decided to check all my expenses and it turned out that I was paying O2 50 euros more than what is written in our contracts. After months of phone calls and accusations from them that we signed for 3 phones. it turned out that they accidentally added another device to our contract that was proven from the store protocol where we signed our contract,  that we never requested, received or appeared in our contract. Following these months of fighting and to many headaches, of course, straight away we sent cancellation letters (per post and online) to both of our numbers and the extra number we received for a discount on the contracts. Not surprising at all, seven months after the letters were sent and I was called to be informed that my contract will be cancelled, the end of the contract came and only one number was cancelled.Guess wha

682
o2_Andrea
C
Neuling
Customer_9650Neuling
gefragt in English O₂ Community: Mobile
Multiple orders for refund

Hello Community, I'm an O2 customer and I've tried calling the O2 customer service couple of times and unfortunately was not able to speak as I don't know German. I don't even have an email address to write an email to O2 customer service, hence writing here. If my concern can be heard by you, then I'm in need to involve my 14 days right of withdrawal for 2 orders that I activated by mistake. I'm currently using a third order tariff on my sim and have not used the tariff from the first 2 orders. I've already cancelled the order online the same day and the payment will be automatically deducted in the coming week. I received the message from O2 only after a day that the automatic payment will be debited from my linked account.If you are not the right team, then direct me to the right department. Thanks in advance! Edit by o2_Katja: Verschoben in unser Englisch Board

612
C
Neuling
A
Neuling
AndreaperarNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Router returned but penalty still charged

Good afternoon,A few weeks ago I made th return of he DSL router, because it was not working poperly, and still I got charged in the bill for not returning the router.I checked the status of the return and it says that it was made succesfully.Can somebody help me and tell me what I should do? Thank you in advance.

653
o2_Lars
N
Neuling
NicwnNeuling
gefragt in English O₂ Community: Mobile
Homespot no login screen

Hi there, I’ve been using the Homespot with no problem for 1.5 years. Today all of a sudden it has failed. I’ve tried the normal reboot but when it comes back on and I connect to it, no “login screen” pop up for me to enter the password and the SIM passcode. I remain connected to it with “no internet connection”. Pressing and holding the reset button doesn’t work. Please help!

1074
o2_Andrea
M
Neuling
mbsstudNeuling
gefragt in English O₂ Community: Mobile
Number porting from O2

Hi,I would like to port my O2 number to another telco company. However, there is no clear instruction on the O2 website. May I know what should I do? Appreciate assistance on this. Thank you.

731
o2_Andrea
G
Neuling
GemaMarNeuling
gefragt in English O₂ Community: Mobile
Cell phone number portability from O2 to another network

Dear O2 Team,Thanks for having this English service. I have recently migrated from O2 (prepaid sim card) to another phone company. However, I need to port my O2 number in order to start using it with the new phone company. Please release my number 0176*****803 for porting.Thanks in advance!Best wishes,GemaMar

651
o2_Andrea
3
Neuling
3dferNeuling
gefragt in English O₂ Community: Mobile
windows 10 no internet

Hi all, sorry i'll post this in English, I have an issue with my homespot, i can access to internet through my phone but I cannot access to internet with my computer, either with wifi or lan cable. I have followed the steps but it still doesn't work at all. anyone can help me?

773
o2_Andrea

Abzeichen

  • 10-Jahres-Club
    MXP_Alexhat das Abzeichen "10-Jahres-Club" erhalten
  • Community-Testberichte Jury 2024
    tommiFFMhat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Testbericht des Jahres 2024
    TMoneyhat das Abzeichen "Testbericht des Jahres 2024" erhalten
  • Community-Helfer:in 2024
    Bumerhat das Abzeichen "Community-Helfer:in 2024" erhalten
  • Community-Helfer:in 2024
    poaleshat das Abzeichen "Community-Helfer:in 2024" erhalten
Alle Abzeichen anzeigen
Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica