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Joe Doe
Star
Joe DoeStar
veröffentlicht in English O₂ Community: Broadband & Landline
Configuring a Fritz!Box for o2 DSL and change the system language to English, Spanish etc.Tutorial

This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well

42781
o2_Nicolas
vor 3 Jahren
S
Neuling
Sj1987Neuling
gefragt in English O₂ Community: Mobile
High bills, I don't know why

I agreed to a contract with o2 for an unlimited tariff for €55 per month, however, every bill since then has been over €80. I am charged for Netflix which I did not ask for as well.  I don’t use roaming, I don’t use premium services etc. and there’s no reason I should be charged so much.  Also, on the app itself my last bills only show up to August (no bill layout for 4 months) Edit o2_Kathi 20.12.24 Moved from the section o2 Mobilfunk: Rechnung to English o2 Community: Mobile + Title adapted for a better overview

4510
S
Neuling
vor 42 Minuten
C
Neuling
Crypto_DegenNeuling
gefragt in English O₂ Community: Mobile
o2 my Home M Flex - service Cancellation Request (follow-up)

Hi O2 Team (this is a follow-up on this similar issue with this registered account),I am writing to follow up on my internet subscription cancellation request. My subscription is for the "o2 my Home M Flex (Ohne Laufzeit)" service. I submitted the cancellation request on November 25, 2024, at 8:51:32 p.m.I have already paid my bill for the period of November 5, 2024, to December 4, 2024, and I wish to avoid any further charges to my account. The router is now packed with a return order RET2********1 and I'm just waiting the actual cancellation confirmation from your end.My question is, why does it seem to take a couple of weeks for your team to review and confirm my service cancellation? It's been morethan 14 days now and I have not yet received any official cancellation approval from your end.For your reference, the links used for this process are:O2 Termination form:https://info.o2online.de/kuendigung/Router return portal:https://router-retoure.o2online.de/start/app/returnsorderThank

123
C
Neuling
vor 1 Stunde
L
Neuling
LightoNeuling
gefragt in English O₂ Community: Broadband & Landline
just disappointment: O2’s 1000 Mbps cable internet

I am just disappointed. I previously used Vodafone cable internet and was not at all satisfied. I live in Hamburg, Rissen, and frequently experienced internet outages, so I canceled the contract. I hated it so much that I decided never to use any of their products again. I work from home four days a week, and spend at least four hours daily in online meetings, so a stable connection is very important to me. Two months ago, hoping it would solve my problems, I switched to O2’s 1000 Mbps cable internet. Fiber internet isn’t available here yet. Not only do I experience frequent interruptions and get disconnected from meetings since day one, but almost every weekend, I spend nearly half day without internet because of constant outages. Everything in my home, including the dishwasher, is connected to the internet. But I can’t use the internet that I pay for when I need it. This isn’t fair. And, as luck would have it, guess which company O2 uses for cable infrastructure in my area? Vodafone.

968
K
Neuling
vor 15 Stunden
S
Neuling
suhoysergeNeuling
gefragt in English O₂ Community: Broadband & Landline
Significant packet loss

Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow. I contacted support team and they created issue, but I can’t get any updates on it.Can something be done about that? May be some kind of Route Adjustment?   

1207
o2_Matze
vor 16 Stunden
B
Neuling
brclaudeniyoNeuling
gefragt in English O₂ Community: Mobile
network and internet failure

Dear O2 Team. I have moved to the new area more than 2 months ago. Inside the building the network and internet doesn't work. It means that when am inside it is almost impossible to receive or make a call. For internet i had to buy extras one. I reported this issue through different channels and the problem doesn’t got resolved. This problem is affecting me in many ways. And The contract i signed with you said that if you fail to provide me at least basics then the contract should be terminated. Kindly help me to end this contract so i can take my number to another sp because only O2 customers are experiencing this problem in my building. Other network providers works perfectlyedit o2_Gerrit 04.12.2024 moved to English O₂ Community: Mobile

579
o2_Matze
vor 18 Stunden
T
Neuling
tooootNeuling
gefragt in English O₂ Community: Mobile
some problem with my bill

Why is this cost incurred，I need pay 15.11€ more than last month,it makes no sense.I didn't send or receive sms/mms last month.Edit o2_Kathi 18.12.24 Personal data (phone numbers) removed + Moved from the section o2 Home: Rechnung to English o2 Community: Mobile

111
o2_Gerrit
vor 19 Stunden
S
Neuling
SOURAV PANDAYNeuling
gefragt in English O₂ Community: Mobile
Reinstate my handy contract

O2 TERMINATED MY CONTRACT ITSELF WITHOUT MY CONSENT.HOW SHOULD I REINSTATE MY CONTRACT BECAUSE I DO NOT HAVE ENOUGH MONEY TO PAY AT ONCE AND THE FINANCE DEPARTMENT SAYS AFTER I RECEIVE A LETTER FROM O2 THEY CAN AGAIN START A NEW INSTALLMENT PLAN BUT I DID NOT RECEIVED ANY LETTER FROM 4 WEEKS. EVEN THEY DO NOT SPEAK ENGLISH AND I DO NOT SPEAK MUCH GERMAN.Edit o2_Kathi 20.12.24 Moved from the section o2 my Handy & Finanzierung to English o2 Community: Mobile + Title adapted for a better overview

253
S
Neuling
vor 21 Stunden
S
Neuling
soeunkim0410Neuling
gefragt in English O₂ Community: Mobile
O2 Deactivation message; is this phishing?

 I have received this message from an unknown number and it requires my bank account.Is this voice phishing?edit o2_Gerrit 11.12.2024 erased phone number and link

213
o2_Gerrit
vor 21 Stunden
5
Neuling
51OzakNeuling
gefragt in English O₂ Community: Mobile
My account has been hacked

My account has been hacked by someone and SIM stopped by ordering eSIM.  And they ordered 3 iPhone 16 pro Max.I reported to police, but O2 is not supporting yet… o2_Giulia, 14.12.2024, 15:05: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

423
o2_Gerrit
vor 21 Stunden
M
Neuling
murtazashah02Neuling
gefragt in English O₂ Community: Mobile
Cancellation of Number Portability

I started number portability request yesterday from O2 to aldi talk. But I want to cancel it as I want to keep my number to O2. How to do it.

81
Bumer
Lehrling
vor 22 Stunden
S
Neuling
sjk91Neuling
gefragt in English O₂ Community: Broadband & Landline
HOME 50

After struggling over 2years with constantly slow bandwidth of HomeSpot I switched recently to a new contract for Home DSL getting the offer from o2. After two weeks U got suddenly email with cancellation of my purchase (after everything was confirmed and I was waiting for the installation date). After the cancellation came another email asking for data for scheduling an appointment with technician. I called o2, they said there that they don’t need anything data as they already have if and I should wait for the appointment. I called with them next day due to horrible bandwith. In the call the o2 customer service told me that the is no contract any more. They recreated the contract with same conditions saying there must be been error in the system. after a while I got new date 2weeks later than anticipated in original contract leaving me without internet for 2 weeks. customer service couldn’t do anything and offered this place as only way to reach o2. mit s been really a hustle with thi

354
o2_Giulia
vor 1 Tag
B
Neuling
bettertogetherNeuling
gefragt in English O₂ Community: Broadband & Landline
Internet contract cancellation due to move abroad

Hello, My partner and I left Germany at the beginning of February 2024 and moved to Vietnam for work. Since we had a contract with O2, we searched and sent all the documents proving that we were leaving the country (de-registration form, contract with the new company, etc) difitally and via post. We also sent the router back to the same address within a couple of days difference. A few days after we got a notification back from O2 that they had received the router. My partner had also a phone contract and this one they cancelled it, but no news from the internet contract. A couple of months after, we were still being charged the normal amount with no notification of cancellation contract so we tried to contact O2, but it’s pretty hard due to the lack of communication channels they provide. We got on the phone with someone a couple of times but always said that they hadn’t received anything. We sent again in July all the original documents, this time with the method where they need to s

9311
o2_Kathi
vor 1 Tag
S
Neuling
SameerhbagwanNeuling
gefragt in English O₂ Community: Broadband & Landline
Wifi - Getting connected ithouy internet

Wifi - Getting connected without internet. Not getting connected to the internet. Tried switching the device on and off still same result.Edit o2_Kathi 20.12.24 Moved from the section DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

131
A
Neuling
vor 1 Tag
R
Neuling
RickyBRANeuling
gefragt in English O₂ Community: Mobile
Early contract cancelation due to bad service

I have been having a bad connection on my 5G homespot for about two weeks already and it is impacting my job, as I do home-office. O2 team said they estimated a solution until last week (5.12), and no new prediction is available. Internet drops multiple times during the day, making it impossible to have a work meeting.I still have one year of contract, but I dont want to pay for a service this bad. What are my options? Can I have an early termination without paying outstanding fines because of the bad service?

402
o2_Kathi
vor 1 Tag
I
Neuling
i want to terminate contractNeuling
gefragt in English O₂ Community: Mobile
Contract termination due to limited service

I am not getting proper network in my apartment and i am trying to cancel my contract from long time to switch to new operator but no one is helping me , can some help 

867
o2_Kathi
vor 1 Tag
G
Neuling
Globe52Neuling
gefragt in English O₂ Community: Mobile
Cancellation of postpaid sim

Hello,I took an postpaid sim contact of 24 months of o2 ( the offer was maybe 60 gb for 20 euros). I could like to cancel the contract. What can I do about it? Edit o2_Kathi 16.12.24 Moved from the section o2 Home to English o2 Community: Mobile

559
schluej
Superstar
vor 1 Tag
F
Neuling
fanecaNeuling
gefragt in English O₂ Community: Mobile
Cancellation of contract gone wrong

Dear Sirs,I have been trying to cancel one of my contracts since I have two active contracts. And what happened was that the contract that was supposed to be canceled was extended against my request. I talked with two people from the O2 hotline, and they said the contract was supposed to be canceled, but to my surprise, I am still paying for it. The contract that was supposed to be canceled was related to one of the O2 cards (I have two off) that could be canceled at any time. I wanted to maintain the same number since I requested to cancel the contract online, and I received the information that the contract would be canceled. However, an O2 operator called me afterward to offer me a new contract, yet I told him that I already had one and I just wanted to cancel the contract. But, to my surprise, I found later that the contract was extended to my surprise.So, now I just requested to cancel the contract, and I will be paying the full price for a contract that I have never asked. This i

4910
schluej
Superstar
vor 1 Tag
B
Neuling
BaruchPNeuling
gefragt in English O₂ Community: Mobile
5G Standalone support

Is 5G Plus based on 5G Standalone network?

80
B
Neuling
vor 1 Tag
H
Neuling
Hamzaw213Neuling
gefragt in English O₂ Community: Mobile
o2 postpaid price hike

Hi, so I bought my sim a couple of months back. I just checked the receipt this month and noticed something, there has been a minute price increase every month like e.g. if at the start it was 20€ pm then the next it got to 21.3, then 21.70, then 22.3, then 23.9 and so on. Is this normal and i have a contract of 2 years how much will it hike-up in 2 years time? Like the prices I gave you are just examples but is this for everyone or somethings wrong here?

243
o2_Kathi
vor 1 Tag
G
Neuling
GiuliaConsolNeuling
gefragt in English O₂ Community: Mobile
Questions about prepaid tarif

Dear,I have a prepaid sim and it says that my tarif are:9 Cent pro Min./SMS in alle dt. Netze Surfen für 1,49 € / Tag Highspeed surfen mit bis zu 300 MBit/s Keine GrundgebührBut I didn’t understand very well… to make calls do I need to pay 9 cents/minute even for German numbers? and what means “surfen für 1,49€ / Tag?Could you help me to clarify? Thank you!!!!GiuliaEdit o2_Kathi 18.12.24 Moved from the section o2 Prepaid to English o2 Community: Mobile

192
o2_Kathi
vor 1 Tag
R
Neuling
rajimNeuling
gefragt in English O₂ Community: Mobile
eSIM not working in roaminng

Hello there, I spent three weeks in Italy and the eSIM never managed to connect to roaming. All feeble attempts to solve the problem with "O2 my Service" failed, chats would close with no results, and currently I still don't understand what happened. I use it on an iPhone 12 mini, with iOS 17.5.1, I have another SIM (physical, from Brazilian operator Vivo) installed but not activated, I have started all possible activations/deactivations, automatic operator selection etc. to no avail, I’m going abroad again soon, and I feel frustrated.Is there a solution for this problem? Is there any way to get a refund for not being able to use the service I pay for and not receiving enough assistance?Thank you in advance for any help!

17424
o2_Kathi
vor 1 Tag
R
Neuling
rohitsainiNeuling
gefragt in English O₂ Community: Mobile
Assistant required for Macbook order issue

Dear O2 Team, I am unable to complete my MacBook order as it gets declined automatically every time. I receive the following email after placing the order: Good day,Thank you for your interest in our My Handy offer.Unfortunately, we have to inform you that we cannot fulfill your order. Could you please assist me in resolving this issue? Thank you,Rohit K. S.Edit o2_Kathi 19.12.24 Verschoben aus dem Bereich o2 my Handy & Finanzierung zu English o2 Community: Mobile + Full name removed for privacy reasons

111
schluej
Superstar
vor 2 Tagen
M
Neuling
MomzyNeuling
gefragt in English O₂ Community: Mobile
lost sim card

Hi, I was traveling and lost my O2 prepaid sim card.I wanted to know what is the process to block the sim card and if I can get an esim as an replacement for the sim card as I need to use that number urgently.Thank you.edit o2_Gerrit 02.12.2024 moved to English O₂ Community: Mobile

457
o2_Bianca
vor 2 Tagen
P
Lehrling
pete_PLehrling
gefragt in English O₂ Community: Mobile
O2 is charging me extra... again

Hi All,I hope this is the right place to ask this.A couple of months ago i received a call from O2 that my then current tariff will be discontinued and therefore they will put me into a new tariff. I protested it because I knew there will be a trick and I will end up paying extra but the agent assured me the only change I will have is that I will get an extra 20GB mobile internet for free of charge. No extra money will be charged to me he assured. Anyways, here we are 2 months later and I am paying an extra €30 without me agreeing to it or authorising it. When I call they say they can’t speak English and the only once can speak english they are not authorised to deal with self-employed customers.I admit I have not read the new contract when they sent it, which clearly stated that I will pay €34.99 instead of €29.99 for the new tariff. That is my fault.But they also took away the €25 discount I have been receiving since the beginning of my first contract for having all my services (tv,

69722
D
Neuling
vor 2 Tagen

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