Skip to main content
Warum O2
Warenkorb
 Service

English O₂ Community

Get support regarding your O₂ mobile or broadband contract

6783 Themen
I
Neuling
internetrocksNeuling
gefragt in English O₂ Community: Broadband & Landline
New Offer in Meine Nachrichten

Hello,I have a new offer sitting in my Meine Nachrichten for my HomeSpot, to avail this offer should be a new contract with a new number or can my existing contract and sim be updated with the new offer?Please advice.Thanks

51
Bumer
Lehrling
vor 4 Minuten
S
Neuling
sumit3887Neuling
gefragt in English O₂ Community: Mobile
I want to cancel the contract as 2 years is over

Hi Team,Please cancel my contract as 2 years is over. I don”t want to  continue as I don’t like the services!

81
Bumer
Lehrling
vor 27 Minuten
S
Neuling
shane26Neuling
gefragt in English O₂ Community: Mobile
Contract Extension

Hello,I have a contract which is pretty much 2 years old. Now, it’s time to upgrade alongside my phone.I went to the contract extension option from the website. I picked a new tariff and a new phone. On the last step, there was a button called ‘order for fee’. When I clicked the button, I got redirected to the meino2 overview. And there was no trace of my order. I did this two times. I got the email describing contract both times. But got redirected both times. I don’t know what’s going on.Please help me out!!!

8112
S
Neuling
vor 8 Stunden
I
Neuling
internetrocksNeuling
gefragt in English O₂ Community: Broadband & Landline
VPN speed stuck at 8Mbps

Hello,I recently purchased the IPV4 public IP for my HomeSpot M connection to setup my Smart home networks between two of my homes. I noticed that as soon as the VPN is established between the two homes my internet speed drops to 8Mbps. Without the VPN, both homes have an stable internet is 30Mpbs>. I noticed with some trails and using another Telekom hotspot that my O2 connection is causing the drop. Any ideas how to resolve this? I think my Homespot M upload speeds to be up to 50Mbps if I’m not mistaken. Thanks in advance for you support. 

20
I
Neuling
vor 8 Stunden
M
Neuling
mkp007Neuling
gefragt in English O₂ Community: Mobile
Phone defective within 2 months of use and now w-support asking for money to fix it.

Hi, I wanted to know if anyone else has faced a similar situation and how they managed to resolve it (and vent a little in the process) ?Situation: Around 3 months ago, I bought a Samsung Flip 6 from O2. After just 2 months of use, and without any physical damage, the main display stopped working.I contacted O2's hotline, and they asked me to raise a repair request through their repair partner (w-support). I did so, and they provided me with a DHL shipping label and asked me to send the phone to them. I packed the phone, which was completely undamaged, in very secure packaging (I have proof of this), and sent it off.Two weeks later, they claimed the screen had a scratch and refused to repair it under warranty, asking for €350 to fix it. I asked w-support for proof that the phone arrived damaged, but they responded that since there was no external damage to the package, they didn’t document anything (how convenient). What's strange is that the scratch appears to have been made by a shar

10714
jsc
Meister/In
vor 10 Stunden
G
Neuling
GarashoNeuling
gepostet in English O₂ Community: Broadband & Landline
Complaint Regarding Poor Customer Service and Internet Issues

I am writing to express my disappointment with the recent customer service experience I have encountered with O2, a provider I have trusted and used for the last four years. Unfortunately, my recent interactions have been quite frustrating and disappointing.I have been experiencing issues with my o2 home internet speed for some time now. Despite having a contract for 100Mbps download and 30Mbps upload, I am consistently receiving only 50Mbps for downloads and a mere 5Mbps for uploads, which is far below what I am paying for. Naturally, I reached out to O2 to resolve this.I first contacted your technical team in Germany regarding the issue. On three separate occasions, I was told that a technician would be sent to address the problem, but no one ever arrived. Despite following up multiple times, I was not given any explanation for why the technician did not come, which has left me feeling frustrated and neglected as a customer.To make matters worse, I called O2’s English customer servic

7010
o2_Maren
vor 14 Stunden
M
Neuling
mj29Neuling
gefragt in English O₂ Community: Mobile
invoice letter

Hello, last month I bought an iPhone in monthly installments, but I haven't received an invoice letter yet and I have already paid the first installment. Can you send me the invoice again? o2_Giulia, 20.11.2024, 13:50: verschoben von O₂ Home: Rechnung zu English O₂ Community: Mobile

121
o2_Giulia
vor 16 Stunden
R
Neuling
rendragNeuling
gefragt in English O₂ Community: Broadband & Landline
LTE internet ordered - Order number doesn’t workS

Hello there, Last Wednesday I placed an order for a Homespot and the associated SIM card & plan to go with it. I wanted to check the status of the order but the Auftragsnummer that was sent in the email doesn’t work? According to the website it is too short. I wanted to check as it’s quite a long time to be waiting for an update?  Thanks! 

152
o2_Lea
vor 19 Stunden
V
Neuling
VexanaNeuling
gefragt in English O₂ Community: Mobile
Extraordinary termination

Hi. Someone I know has been deported back to his homeland last month. He was a good payor since 2023. Unfortunately he wont be able to pay the rest monthly installments and would like to cancel the contract. What solution can be taken in this situation? Thank youEdit:o2_Lea/20.10.2024/09:25/created own thread, Separated from vertrag kündigung | O₂ Community (o2online.de)

14117
V
Neuling
vor 23 Stunden
o2_Karen
o2_KarenTeam
veröffentlicht in English O₂ Community: Broadband & Landline
Payment reminder

I received a reminder for payment – What am I supposed to do?Please check first which invoice is referred to the reminder and check whether you already made the payment.If we did not received your SEPA mandate so far the payment might be rejected or a returned direct debit of your payment occurred. In order to avoid further inconveniences please transfer the amount stated in your reminder.You can also pay the outstanding amount cash in one of our o2 shops (shopfinder). In this case take the reminder with you . If you want to transfer the outstanding amount please use the bank details stated in your reminder.Remember we don’t send payment reminders if you have an o2 My Handy contract.If the letter was send by a collection agency please get in touch with the contact person mentioned  for further information.  I already made my payment via bank transfer – Why do I still receive a reminder?The bank process is five days notice. Maybe your payment and our reminder just overlapped.However, pl

14521
B
Neuling
vor 1 Tag
C
Lehrling
ChaimaElbLehrling
gepostet in English O₂ Community: Mobile
scammed with another O2 contract

Hello O2 community,I have received an email today telling me that I have signed new contract with the package L mobile and it will be activated for me in couple of hours but I didn't.I already have a mobile contract that I'm happy with.i contacted O2 to understand the issue thinking that it'd just a mistake but I was surprisingly told that I have singed a contract this morning atv11:40 in an O2 shop that is located in Dusseldorf !!! I was really surprised because today I'm working and my work place and house are in Munich.i need an immediate explanation of what has happened and also a cancellation of this wrongly made contract because i clearly didn't go or sign anything or didn't go to  any O2 shops any time!!the online costumer service gave me the number of the shop responsible which is this one: XXXXXX .I would go to the police and also report it as a scam tomorrow because this is clearly an identity thief. o2_Giulia, November 18, 2024, 2:30 p.m.: phone number removedmoved from O₂ M

1016
C
Lehrling
vor 1 Tag
S
Neuling
Sunny57Neuling
gefragt in English O₂ Community: Mobile
Not receiving any sms in India while Roaming

Hi,I have two O2 postpaid numbers. My wife and and I are using them. At 20th September we came to India. Till 18th October we were receiving all the messsages like OTP and Bank transactions. However, we both are not receiving any SMS after 19th October.Please let me know how what can I do. I really need those OTPs. Thank you!!

203
S
Neuling
vor 1 Tag
M
Neuling
MickMickNeuling
gefragt in English O₂ Community: Broadband & Landline
Preparing for cable internet

Hello everyone, I’ve ordered a Cable internet contract, and received my Fritzbox 6690 last week, and directly set it up and walked through the wizard to get the modem set up. As far as I understood, it should show me a temporary internet page until my contract gets activated next month. However, I see no temporary page, and the Fritzbox seems to “hang” on this message “Establishing connection... This process may take several minutes, depending on the line.” Also the Power/Cable light is blinking The Fritbox looks like this: Now I am wondering:1. Is the connection from my local cable provider simply not active yet?2. Is something wrong with the connection in my building?3. Is it the cable in my apartment that is the issue? We’ve never used the cable connection in the past 10 years, because we dont watch cable tv. What would be the best thing to do? Should a technician come? Should I just wait until next month until my O2 contract goes live? Thanks for your help!

142
M
Neuling
vor 1 Tag
S
Neuling
suhoysergeNeuling
gefragt in English O₂ Community: Broadband & Landline
Significant packet loss

Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow. I contacted support team and they created issue, but I can’t get any updates on it.Can something be done about that? May be some kind of Route Adjustment?   

703
o2_Marie
vor 1 Tag
A
Neuling
Ary.RVNeuling
gefragt in English O₂ Community: Mobile
Cancel 24 month contract

hello! My 2-year mobile contract ends in January 2025. I'm living aboard so I can’t go to an 02 office and the cancellation link is not working.Please help me 

395
A
Neuling
vor 1 Tag
lrhh
Neuling
lrhhNeuling
gefragt in English O₂ Community: Mobile
5 G dropping out

Every couple of minutes I am losing 5G signal.  It switches to LTE+, but the signal is too weak to actually use the internet.   

174
Libertas
Profi
vor 1 Tag
A
Neuling
anmnNeuling
gefragt in English O₂ Community: Mobile
Prepaid S renewal

I have a prepaid S. Yesterday it expired and I immediately topped up my balance. In FAQ it's said that it will be automatically renewed, but it wasn't. Instead this morning I received an SMS, that the balance is not sufficient to extend the S pack. There are 15 euros on the balance, the S tariff costs 10. Can you please help me with this? 

244
A
Neuling
vor 1 Tag
A
Neuling
amanda4564417Neuling
gefragt in English O₂ Community: Mobile
Transfer old number to new sim

I was on O2 M prepaid monthly package and I have just ordered a new package which is the annual prepaid package. I (incorrectly) assumed this would take over my old package on the sim I have, however it seems I am being issued with a new sim card. How do I cancel the old package and migrate the old number to the new sim card? The app is all in German and I am struggling. 

153
Bumer
Lehrling
vor 1 Tag
B
Neuling
bettertogetherNeuling
gefragt in English O₂ Community: Broadband & Landline
Internet contract cancellation due to move abroad

Hello, My partner and I left Germany at the beginning of February 2024 and moved to Vietnam for work. Since we had a contract with O2, we searched and sent all the documents proving that we were leaving the country (de-registration form, contract with the new company, etc) difitally and via post. We also sent the router back to the same address within a couple of days difference. A few days after we got a notification back from O2 that they had received the router. My partner had also a phone contract and this one they cancelled it, but no news from the internet contract. A couple of months after, we were still being charged the normal amount with no notification of cancellation contract so we tried to contact O2, but it’s pretty hard due to the lack of communication channels they provide. We got on the phone with someone a couple of times but always said that they hadn’t received anything. We sent again in July all the original documents, this time with the method where they need to s

304
o2_Ines
vor 1 Tag
N
Neuling
NawartNeuling
gefragt in English O₂ Community: Mobile
can’t activate esim , tecnical error in o2

Hello,i request two datacards esim from the website, even if gor the confirmation email , but still can’t activate or get the QR code due to Technical error and can’t do anything else.does o2 having any issues or it is something with my account.Thank you

332
N
Neuling
vor 1 Tag
M
Neuling
MariaandersNeuling
gefragt in English O₂ Community: Mobile
Prepaid refund data

I am new comer to germany and for the first time I wanted to charge my prepaid data packet . wrongly in addition to packet S ( my current packet), I had reserved packet M and few days ago 10 euros got withdrawn from my bank account . I cancelled this packet and I have not used it at all . May It possible to refund my money ?Edit o2_Bianca 15.11.24 12:16Uhr: Moved from o2 Prepaid to English o2 Community Mobile

111
o2_Solveig
vor 1 Tag
E
Neuling
EACNeuling
gefragt in English O₂ Community: Mobile
I have very poor, spotty network coverage

Hello, I am writing to see how I can resolve this issue with my service. i have a prepaid sim card, and i seem to have spotty coverge all over Berlin. I have used this on two different phones, and I am always getting no connection, where I need to keep manually resetting/refreshing my connection to get it back. I would understand if this issue was isolated to maybe a few areas but it seems to be in most places I travel to throughout the city. Any assistance with this would be much appreciated. Thanks!

71
Bumer
Lehrling
vor 1 Tag
H
Neuling
Hassan302Neuling
gefragt in English O₂ Community: Mobile
order return

Hello guys I ordered a mobile on 8 November. They says you will return this order in 14 day's know i want to replace this order can anyone share the link where can I return this order and how can I return this order? Thanks

131
MXP_Alex
Star
vor 2 Tagen
H
Neuling
Haj22Neuling
gefragt in English O₂ Community: Mobile
‏ mit Rabatt und Vertragsübertragung bei O2

 Hallo , Guten TagIch bin bereits Kunde bei O2 und habe einen bestehenden Mobilfunkvertrag mit meiner aktuellen Nummer. Vor einiger Zeit habe ich über die App eine zusätzliche SIM-Karte mit einem 50%-Rabatt bestellt. Die SIM-Karte ist bei mir angekommen, und alles verlief zunächst reibungslos. Ich habe anschließend beantragt, die neue Nummer auf den Namen meiner Freundin zu übertragen. Allerdings wurden ihr die Vertragsdetails ohne den vereinbarten Rabatt übermittelt. Ich bin mir nicht sicher, wo das Problem liegt, und bitte Sie daher um Unterstützung, um dies so schnell wie möglich zu klären. Vielen Dank im Voraus für Ihre Hilfe.

13317
H
Neuling
vor 2 Tagen
M
Neuling
mc49Neuling
gefragt in English O₂ Community: Mobile
Any chance to have English version of app

Hi Folks. I hope you are doing well.I am using O2, but I am really pissed off. I was about to get a contract-based plan but spent an hour finding my way in the app. Then I decided to leave o2, most probably. Why is there no English version of the app? Which is the most spoken language in the world. And Germany has the most expats in the EU.I may not find the correct page to set up language or there is no. I do not know, but if you know, please let me know if there is an English version of the app or not?I cannot take screenshots when I am using the app, I do not know why, but they blocked it, Most banks are blocking it, but why did you also block it? Could you please let me know about the English version of the customer portal? Thank you. 

1758
Sächsin
Superstar
vor 2 Tagen

Abzeichen

  • Community-Testberichte Jury 2024
    MichaAnjahat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Community-Testberichte Jury 2024
    Libertashat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Community-Testberichte Jury 2024
    wittihat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Community-Testberichte Jury 2024
    andantehat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Community-Testberichte Jury 2024
    nosch_jahat das Abzeichen "Community-Testberichte Jury 2024" erhalten
Alle Abzeichen anzeigen
Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica