English O₂ Community

My customer number is XXXXXX. My O2 phone number is/was: XXXXXX. In early September of this year, I filled out the Vertragskündigung form for my O2 mobile contract, as I was then going to leave Germany. I attached my Abmeldungsbestätigung, as well as other forms of proof that showed I was leaving Germany. After this was done, I abided by O2’s request to for sending through to this address: Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 NürnbergIn this letter, I attached my Abmeldungsbestätigung, as well as proof of my address being in Cambridge, England. Obviously, it has not been processed by O2, for whatever reason. It is also worth noting that I moved from England in October, and now reside in New Zealand.Despite this, I have still been receiving monthly bills of increasingly large sums from O2. The last bill I paid was €82.3, but I have just been charged

Hi, My bills since August’25 have increased by about 6 euros. I am trying to understand why. Here is a copy-paste of an old bill and the new bill. ---- old bill ----Grundgebühren 40,98 € Vergünstigungen / Guthaben -19,99 € Grundgebühren 36,99 € Vergünstigungen / Guthaben -17,00 € Internet & Festnetz Grundgebühren 44,98 € Vergünstigungen / Guthaben -15,99 € Rechnungsbetrag (davon enthaltene MwSt. 11,17 €) 69,97 € Zu zahlender Betrag 69,97 €---- new bill ----Grundgebühren 44,98 € Vergünstigungen / Guthaben -20,00 € Grundgebühren 39,99 € Verbindungen & Services 1,16 € Vergünstigungen / Guthaben -20,00 € Internet & Festnetz Grundgebühren 44,98 € Vergünstigungen / Guthaben -14,99 € Rechnungsbetrag (davon enthaltene MwSt. 12,15 €) 76,12 € Zu zahlender Betrag 76,12 € I went to an O2 shop in August and the customer service representative convinced me to renew my contract for 2 years. I asked her specifically if my bill would

Hi, I've bought my first sim card in Deutschland, last Saturday, from Media Markt, a pay as you go sim. It was 29th of November. Two or three days later, I've received the 1st invoice for period 29-30 November, in amount of a full month, actually with some extra charge, as the standard rate. It's that normal here, to be charged a full month wenn you just bought and use the sim for only 2 day of that month?Thanks for answers. 

Hello Team, I am planning to move back to home country and hence i would like to terminate my o2 contract prematurely. I also have no intended plan return back to Germany as I am returning to home country. May I please know what are the procedures to terminate the contract and necessary documents that I need to submit as a proof.Please let me know regarding thisEdit o2_Antje: Moved from Prepaid to English Community

I recently got a new contract which comes with new number. I haven’t activated it, I want to shift this contract to my existing sim number. How can I shift it? 

Сегодня с 14:00 низкая скорость интернета до 40 кб/сек. Ни одна страница не загружается в браузере. Сам роутер был перезагружен, полностью отключен от сети и сброшен до заводских настроек. Ничего не помогло. У меня тариф О2 на дом 1000 мб/с. Сегодня воскресенье, горячая линия не работает. Что я должен делать? Провайдеру приходится самому перезапускать линию. Мой адрес edit: TeufelEnergy: persönliche Daten entfernt, 08.01.2023 / 19:52 Uhr Edit o2_Vivian 09.01.2023/08:34 Uhr: verschoben von Mobilfunk zu Hause & Homespot zu English o2 Community: Broadband & Landline

Hi team O2,Please see the internet is very bad on this number even not 15 maps. I am not able to make internet audio or video calls.Kindly check and improve the same.Thanks and Regards, Divyashree Edit o2_Kathi 08.12.25 Moved from the section Mobilfunkdienste to English o2 Community

Mein Festnetzvertrag ist 5 Monate alt, aber mein Internetanschluss wurde noch nicht aufgeladen. Ich brauche Internet. o2_Giulia, 07.12.2025, 08:59: verschoben von zu eigenem Beitrag o2_Giulia, 07.12.2025, 16:15: verschoben von  O₂ Home: Vertrag & Tarife zu English O₂ Community: Mobile

Hello!I am writing to formally cancel my O2 contract effectively immediately. I have already sent multiple emails, submitted contact form and talked to your team several times via O2 hotline.I submitted an online cancellation request, but the cancellation date provided by your system is 12/01/2027, which is not acceptable. The reason for my cancellation is that I have consistently experienced poor network performance despite having an “Unlimited Max” plan (upto 300 Mbps). Specifically: - Significant speed drops and throttling during normal usage. - Inconsistent download/upload speeds, often far below the advertised maximum (eg, speeds sometimes as low as 1–10 Mbps). - Unreliable connection when using the SIM for mobile internet or hotspot purposes. -Download speeds have never exceeded 30 Mbps, far below the advertised maximum.- I have attached documentation of my speed tests, conducted over both Wi-Fi and mobile data, a

Hello,I need help with my O2 prepaid SIM cards.I originally ordered one SIM card, but it got lost in delivery, so I ordered a replacement. Now both SIMs were delivered. I activated the first one and inserted the SIM card, but it was not working. I spoke to someone from O2 customer service and they told me that either of the SIMs should work.Since the first one was not working, I inserted the second SIM and activated that one as well. The second SIM is working.Now both SIM cards are activated, and I am worried that money will be deducted from my account for both cards. I only want to use the working SIM and I would like to cancel/deactivate the other one.I am an international student and I speak English, so I would really appreciate clear instructions on what I should do next.Also I have not yet been asked for my identification , so help on that would be great too. Thank you for your help. 

Hello i have a question last week i ordered in o2 shop a google pixel 10 xl. And now finily i find out why tjey not delivered the packet dhl it was a misstake on the label is only my family name and like this they canot deliver the phone i need to contact the sender.... but i dont know how should i do thath i want to chancel the order because i will not recive the phone like this. The phone i order with monthly pay contract and i alredy pay one time 187 euro to get the device. In this case what should i do.edit o2_Solveig 03.12.2025, 16:19 Uhr verschoben von Pack, Optionen &Ausland → English Community : Mobile 

Ever since i bought this O2 Unlimited Max because of the 5g and 300 mbps speed i only had problem.On first day i had a maximim speed of 25 mbps thereafter  i been down to 2 mbps even 1 mbps.It keeps stuttering, buffering or go down every now and then.I have new Huawei cpe h153-381 5G router and tried it with other cards without any problems.Then putting in the O2 simcard and netspeed goes down.I pay for 250 - 300 mbps with UNLIMITED data as they say it is but its not its actually 980 gb of data and not unlimited. Whats going on with this company ? Its all fake advertising to scam people or what ?

Could you please delete my Community account? I need to log in to my new account (a new contract) using my current email address.

Hi all. I sent my new Samsung galaxy 25 ultra to repair cause of several issues, like overheating and camera colorless and people which I called told me they were hearing scratching sound when calling them. It is being already one month since i sent the phone to repair shop. They took ages to send the phone back to me and when I try the same issues were present, so i sent it back again. Still waiting for the phone back again but I do not think they can fix it since it is probably a hardware issue. The first time the repair shop sent the phone back to me, there was not description of what they did. To be honest I am struggling a lot doing my daily life without a phone. O2 shop not even gave a temporarily phone while the other one was sent to repair. Very unsatisfied with O2 service. Can I demand to have new S25 ultra galaxy, same model like the one i bought and sent to repair? Please help me outEdit:o2_Lea/06.10.2025/moved from the following articl

Hello team, I had ordered for a new O2 cable connection and received the modem today.  However, the activation date is almost a month from now. The mail I received also said a technician appointment is not required. Considering the following, would it be possible to activate my connection sooner? Any help would be greatly appreciated. Edit o2_Kathi 25.11.25 Moved from the section DSL, Kabel & Glasfaser zu English o2 Community

Good day everyone, I signed a contract with o2 physically from their store in Frankfurt 7 days ago and got a phone on a 24 month installment plan. A week later i realize that I would have been better of just getting the phone without a sim contract as O2 has better prepaid offers. is there any possibility I can cancel my sim contract and switch to prepaid plans while keeping my handy contract as it is? I know contracts signed physically can not be cancelled within 14 days but I also read that if i get a phone with it, it is possible. Any advice will be highly appreciated. Thank you. o2_Giulia, 06.12.2025, 09:43: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community: Mobile

Hallo, bitte, ich habe einen vertrag zu O2 und sie machen mir ein Angebot für weitere Daten, das ich annehme, sodass ich den ersten vertrag abbrechen muss. Oder sobald ich einen neuen akzeptiere, wird automatisch umgeschaltet? Keine Notwendigkeit, eine Stornierung zu beantragenDankeS o2_Giulia, 06.12.2025, 08:45: verschoben von Testberichte & Reviews zu  English O₂ Community: Mobile

I’m getting non-stop spam calls for over two months nowMostly from Austria, France and Spain. In two Months total 400 calls. How to make them stop. They Impersonate as PayPal Verification. I don't want to use unknow callers function as I cant block local unknown German numbers. Let me know. 

I´ve been using O2 about three years. Last 6 months I experience regular (2-4 times per day) VDSL disconnection at the same time. So I have to reload my router 2-4 times every day accordingly, also the home infrastructure (repeaters and smart IoT). I´m quite busy and can´t afford this job. So I contacted the technical support about four times to fix the issue. They opened a ticket and resolved it within two hours without doing anything.So now, I understand it´s the German quality and I have to move to something else, not German. I expect to get Starlink today, test it. If it´s good quality I will say goodbye and cancel the contract.Could you explain why VDSL is disconnected regularly and technical support does nothing (curiosity before saying goodbye)?

I live in Munich, and I am fortunate to have excellent reception conditions of O2 5G network. I decided to use O2’s unlimited home internet service based on a SIM card."And now I have a serious and persistent problem with my home  sationary  5G acses point ( TP-Link DECO X50  5g  (HW 2) ) internet service whit O2 SIM card. From the very beginning, I experienced minor difficulties when using multiple devices at home. However, the situation has significantly worsened: I currently have around 10 devices connected, and the internet has become almost unusable.Whenever any medium-demand activity occurs on any device, the entire household experiences a complete slowdown. For example: Opening any website with multiple connections or heavy advertisements often causes the internet to fail for all users. When my spouse and I work on corporate laptops simultaneously, the internet stops working after about 10 minutes and remai

Hello, I had a problem with my order. I ordered a macbook pro 5 and it is handed to dhl. I told support team my age many times but they still wrote my birthday incorrectly. Instead of 29 nov they wrote 28. I don’t know what to do know and I dont want to cancel the order. And I ordered it through a call so I can’t login and change my data edit o2_Manga: verschoben von Meino2 zu Englisch: Mobile

Hello,I have a DSL connection from O2. I moved in to a new apartment last month and I got the existing contract transferred to my name. I am receiving letters regarding the SEPA authorisation but unable to do it online. I am unable to create my account as well. Please help. I do not want the payment process to be manual and auto-deduct is the best option for me. But unable to set-up. Thanks.Regards,ArijEdit o2_Larissa: transfered to English o2 Community: Broadband / DSL

Hello O₂ team,I’ve been an O₂ customer for about two years now and currently have the O₂ Home M 100 with 5G HomeSpot plan.Although it works well sometimes, the connection has been quite unstable and unreliable in my area.I checked on your website and confirmed that the O₂ Home M 100 (DSL) with the FRITZ!Box 7590 AX for €34.98/month is available at my address.I would like to ask: Is it possible to switch from my current 5G plan to this DSL plan without extra cancellation fees, since I’m staying within O₂? Would my existing combination discount (Kombi-Vorteil) with my O₂ mobile line continue with the new plan? I also noticed that O₂ now has mobile data plans with unlimited data — could you please tell me more about these and whether I could switch to one of t