I switched to unlimited internet about 2 weeks ago but I am not happy at all because I cannot use my internet efficiently because of the thing called daily speed limit. Suddenly everything goes very bad. My internet is a disgrace. What is the solution for this?
Edit: Thread moved to our english community, o2 Michi 01.02.2025
Lösung von o2_Daniela
Thank you for your feedback
I was happy to have a look at the network at the address given. A base station nearby is currently reporting restrictions.
This means that telephoning and surfing may not work properly there. Have a look here.
You can check the current network status there at any time.
Best regards
Daniela
Hello
welcome to the o2 community. 😊
Sorry to hear, that your internet is not working well. Can you please tell me the tariff you are using right now?
Best regards,
Michi
Thank you for your feedback
I was happy to have a look at the network at the address given. A base station nearby is currently reporting restrictions.
This means that telephoning and surfing may not work properly there. Have a look here.
You can check the current network status there at any time.
Best regards
Daniela
Hello
no, thats far away of any good bandwith. 🙁
There are still performance issues at the above mentioned address with LTE, but 5G is working richgt now. If your mobile supports 5G the bandwith should be okay now. Can you confirm this or do you have still performance issues with your mobile?
Best regards,
Michi
Hello
ah okay, with the Unlimited On Demand you have a data volume of 10 GB per day.
After getting the message with 80% usage of data volume reached you can top up extra 2 GB everytime you send us a SMS to 80112 with the message WEITER.
Does this work to get new data volume?
Best regards,
Michi
Çalıştı ama sizce adil mi? Arkadaşım ayda sadece 20€ ödüyor ve tamamen sınırsız internete sahip ve ben sadece 12GB için günde neredeyse 60€ ödüyorum, bu adil değil. Bu paketi satın aldığımda bana bunlar söylenmedi. Çok fazla oyun oynayan biriyim. Lütfen bunu düzeltin. Oyunumun ortasında internetim kesiliyor. Gerçekten sinir bozucu.
No. Throttling and QoS is done in another layer
Traffic metering is direct and you cannot avoid it.
However, you can call them that they are no complain and competitive in your contract. Cancel them. (Ask how much it will cost for early cancel, if not, cancel it for renewal in the future date)
After you cancel it for now or renewal for future, call them that you are interested in upgrading your contract and tell them you got an offer/discount because of bad service
Hello
If you have any questions, don’t hesitate to contact us.
Kind regards, Ines.
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