English O₂ Community: Mobile
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- 13,398 Antworten
Hi, I purchased a vintage Motorola T2288 that was advertised as unlocked. When I tried an Irish SIM card in the phone, it said a special code was required. I asked on the o2 Germany Twitter page about getting the phone unlocked and they referred me to here. I’d appreciate any assistance that can be offered. Thank you in advanced. Chris Edit by o2_Andrea: verschoben von Prepaid zu English o2 Community: Mobile
Hey my iPhone 12 pro max without sim card is about to end in the month of December, as I have lost all the contract details I am not sure what will the process and also I have changed to a new address from the initial place where I bought the phone, but I found my Kd-nr and Rg-Nr from my bank account using sepa mandate details. Kiindly help me how to change the address and to receive the final documents at the end of my contract period. ThanksShankar
I ordered a phone with contract and I have not received a shipping number. Is it possible that I go to an O2 shop pick up my order?
Hi, I ordered an iPhone 14 Pro 256GB in Purple on Saturday 1st October. It said that it was available immediately. But I have not received any kind of shipping information yet. How long will it take to deliver my phone? Or is there a way that I can go to an O2 shop and grab my phone and sim card myself?.Best Regards
Hallo, last month as well as now I can't find anywhere the app bonus 500 mb. I contact o2 on Twitter and told me that will be activated manually..I wait for that of the 2 months = 1 gb as last month was not also visible in the app. Thanks Edit o2_Giulia, 25.08.2022 10:45 Uhr: moved to English o2 Community: Mobile
I have ordered an iPhone 14 pro Mac with 24 month contract today. I have received an email from o2 to adjust my contract and to pay 185,99 EUR as advance. However I cannot open the link that leads to the page to select the advance payment method. It is start with https://permissions.o2online.de/angebot/. Let me know how I can complete this order and get the phone as soon as possible.
Hi! I have an o2 prepaid SIM, and now I want to take my phone number to another provider. They ask me to contact the current provider (=O2).But I can’t find a way to request MNP in my O2 home page. I read the following page, but I couldn’t find Vertrag verwalten or o2 Rufnummer zu einem anderen Anbieter mitnehmen tab in my O2 home page
Hello. I'd like to release my prepaid phone number for portability. If it is possible, please proceed with releasing the phone number, or could you tell me, please, what I need to do for it? Thank you. --Sincerely, Anastasia edit o2_Solveig 03.10.2022, 16:22 Uhr verschoben von Mobilfunk → english mobile
I ordered for Iphone 14 pro max -256 silver dn o2 grow online today. For some reason, I want to buy it upfront later. Now want to cancel this order. Order number: xxx002 and for sim- xxx003. And I’ve sent an email to email@example.com for termination.I’ve paid some one time payment about 186 euro. When will I get the refund? Edit by o2_Andrea: Nummern anonyminisiert - Datenschutz
DATE /TIME PING ms DOWNLOAD Mbps UPLOAD Mbps DISTANCE km LOCATION /SERVER PROVIDER 09/08/2022 9:06 PM 30 1.03 26.15 < 50 Frankfurt Am Main Clouvider Ltd O2 09/08/2022 8:58 PM 40 5.24 42.89 < 50 Frankfurt Am Main Clouvider Ltd + 3 more O2 09/08/2022 8:56 PM 40 3.62 30.07 < 50 Frankfurt Am Main Clouvider Ltd + 3 more O2 09/08/2022 8:32 PM 33 0.72 25.02 < 50 Frankfurt Am Main Clouvider Ltd + 3 more O2 09/08/2022 8:31 PM 45 0.74 34.05 < 50 Frankfurt Am Main Clouvider Ltd + 3 more O2 09/08/2022 8:30 PM 28 11.71 35.30 < 50 Frankfurt Am Main Clouvider Ltd + 3 more O2
Hello, I bought the o2 prepaid M with 15gb. Last month the plan was working well, but today somehow O2 didn’t debit the money in my account, I receive a message asking to recharge that the plan would be automatically renewed. i did that but the plan wasn’t, it automatically charged me 1 euros for a basic internet daily plan and now the offer with 15gb is no longer available there and I don’t know how to recovery my plan
Dear O2 Team, I have O2 Prepaid SIM and I have applied for POSTPAID with another provider. I want to use my same O2 number (Portability). New provider asked me to get confirmation from O2 team.I could not contact O2 team to release the contract. Could you please check and release my number for portability ? Regards,Gayathri P
Hello wonderful people, I have o2 max Sim card and want to us it in Fritz! Box 6850, everything is fine but I don't know how to enter the Sim PIN after inserting the Sim in the box and turning it on.Anyone can help me please? Edit by o2_Manuela: moved from digital living room to English o2 Community: Mobile. 01.10.22, 09:18 Uhr
One of the most frequent questions that will certainly come up from time to time, also from many English-speaking customers, relates to the transfer of telephone numbers.Therefore, I would like to take up this particular topic in order to provide a valid explanation also in English. This is mainly because the process has changed a little in the past. It has become easier for customers to submit a porting declaration in order to release their own number. But let's start from the beginning...In the beginning there was... Yes, what was there exactly? The earth was still a rather inhospitable place back then. Oh - you don't want me to go back that far, do you? Oops. Okay, let's fast-forward a bit.Civilisation. Telephony. Mobile telephony. Contracts. Various providers. Everything already exists. And then there is the following question that worries many owners of a mobile phone contract:How can I keep my current phone number when I switch to another provider? In general, there are two poss
I need to cancel my O2 HomeSpot contract as soon as possible, but I can't find out how. The 017688855222 is German only and Mein O2 (German only too but I can use Google Translate) everytime I try to login it says it has technical problems. I actually was never able to access it in more than one and a half year as a customer.Anyway, how can I do it and do it fast? Any online form? Should I go to an O2 store? I am in Köln, so a recomendation of a place to go would be appreciated, if there is no way to do it online.Thanks EDIT: verschoben in Englisch o2_Maria
Hello community! If i bought an iPhone 13 Pro Max with monthly payment, is it possible to ger it back and pre-order the 14 Pro Max ? In the announce it tells that with the old iPhone you can save almost 700€. Edit o2_Giulia, 10.09.2022 09:30 Uhr: moved to English o2 Community: Mobile
Dear Team, Due to apartment shifting to a new place, I'm forced to change my o2 connections by porting out as there is no range and I can't use the benefits of my plans, hence decided to move on. However when contacted support team for the same, they are asking me to write to head office and they can't initiate cancel process from system. As we have all options in online and my o2 portal, why we need to write plain paper request to update situation and request to port out. And it will require waiting for reply/update without any reference number to my request as well. Kindly let me know any other options are there for my scenario. Regards,Krishna
I bought the 14.99 euro prepaid card (special offer), which said that I would start with the “O2 Loop” account but automatically switch to the 14.99 prepaid tarif once I topped up that amount. However, it’s clear that it never switched, and now with 1.5 weeks left in this 4-week deal it’s asking me to top up my account for more data! (I also can’t make phone calls outside of Germany.) How do I get the account to acknowledge that I got the special data deal? Edit by o2_Manuela: moved to English o2 Community: Mobile
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