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English O₂ Community: Mobile

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5111 Themen
H
Neuling
HoldmyJuiceboxNeuling
gefragt in English O₂ Community: Mobile
Need to order Macbook Pro with US Keyboard Layout

Hello,I need a MacBook urgently so I came to O2 because I need to pay it in instalments. But I need a US - English Keyboard Layout for my MacBook. I cannot see the option on the website but can I visit any O2 store and they can help me if possible. And if anything had the same issue can you help me with it if possible?Thanks. o2_Giulia, 17.04.2025, 19:47: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community

182
schluej
Superstar
C
Neuling
cynthiaprlNeuling
gefragt in English O₂ Community: Mobile
Pre paid SIM card

Hello,I ordered a prepaid SIM card online.I ordered it on Saturday, April 5th, and I haven't received it. They told me it could take a week, and that time has already passed.I don't know what I should do.Do I need to order another one? Please let me know.Thank you.

61
Bumer
Lehrling
M
Neuling
mka_999Neuling
gefragt in English O₂ Community: Mobile
Contract issued wrongly

On October 2, 2024, I received a call from O2 informing me that my existing contract would expire in six months and that I could continue receiving benefits by renewing it. I agreed to this renewal over the phone. However, I later received two emails—one confirming my existing contract renewal and another for a new SIM contract, which I never agreed to. Since I was under the impression that I had only renewed my existing contract, I did not realize a separate SIM contract had been issued.On October 14, 2024, I contacted O2 customer service and specifically requested to cancel the contract issued on October 2. At no point was I asked for a contract number, and I assumed that my contract renewal had been canceled. However, I later discovered that only the new SIM contract was canceled, while my existing contract’s renewal remained active.Since then, whenever I called the O2 hotline, I was told that the issue had been raised and I would be informed but nothing happened. I am not sure what

518
o2_Solveig
D
Neuling
DudroninteenerNeuling
gefragt in English O₂ Community: Mobile
Network is not working as it should

Hello, i currently use a 100 gb contract for network, and so far, for the last 25 gb it worked wonderfully. No however, it seems to have no connection. I would like to know if maybe there is maintenance or high demand where i live at the moment, i am curretnly near Düren in Germany, to be more precise in the small city Kreuzau. Whoever reads this, have a pleasant day and i await an answer, goodbye. edit o2_Manga: verschoben von Messaging zu Englisch Mobile

182
o2_Solveig
J
Neuling
juztkevinNeuling
gefragt in English O₂ Community: Mobile
Change contract owner

Hi I need some helpSo my phone number is under my Grandma name. The contract is also under her name and I want to make my number separated so my phone number will be under my name and her number under her name. However I ask one of the o2 employee and I can't do it my self and my grandma has to be the one to do it. But she lives in Munchen and I live in Berlin. Is there any way else to do it?Thank you o2_Giulia, 17.04.2025, 16:44: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

31
o2_Giulia
T
Neuling
Taghiyev223Neuling
gefragt in English O₂ Community: Mobile
number is not working

Hello, I am having trouble with my O2 number - I cannot call anywhere (it gives weird alarm signal), and my internet is not working. That is why I couldn’t also call the english speaking department of O2. Please could you let me know what should I so in this case? ThanksEdit by o2_Katja: Moved to our english community

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o2_Daniela
M
Neuling
Melbin ThoamsNeuling
gefragt in English O₂ Community: Mobile
Additional contract

Dear O2 Customer Support,I hope you are doing well. I am writing to address an issue with my O2 contracts. Currently, I have four contracts under my name. Recently, I requested a 200 GB monthly plan for my number +++++++853.However, an O2 representative called me and, instead of modifying my existing contract, mistakenly created a new contract with a TV plan, which I did not request. I had clearly asked for the plan change to be applied to my other number, ++++++++ 876, but instead, I now have an additional contract that I do not want or need.Due to this mistake, I am now unable to manage the payments for all these contracts. I kindly request you to: Cancel the new contract with the TV plan, as it was not requested. Ensure that my intended plan (200 GB per month) is correctly applied to the right number (++++++++ 876). Provide confirmation once this issue is resolved. I appreciate your immediate attention to this matter, as it is causing financial inconvenience. Please let me know

4116
o2_Daniela
J
Neuling
João motaNeuling
gefragt in English O₂ Community: Mobile
avoid renewment of contract

I have moved from Germany and I cant seem to get a call on the Service, I want to cancel the contract before it renews as it ends in May.Any help is Welcome! 

121
o2_Giulia
M
Neuling
mparjunNeuling
gepostet in English O₂ Community: Mobile
Unknown contract

I am not a O2 customer. I had never used any services from O2 till this moment. I had once tried to buy an Iphone through O2 contract from one of your O2 outlet in Wilma Mall, Willmerserdorf. But, I was not eligilbe for 1 Euro contract and they offered me with a 180 Euro one time offer. But due to insufficent fund with me i didnt take that option too. Now i got a mail from you saying that i have to pay a bill which i am not even using. I need it to be cancelled right away. And i am dont want any such messeges coming after this. Please do this ASAP.I am attaching the mail here. Please do the needfull ASAP.    Guten Tag, Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit. Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein. Ihr Konto weist einen Rückstand auf. Bitte überweisen Sie den offenen Betrag in Höhe von 132,45 bis zum 24.04

61
o2_Giulia
o2_Manga
o2_Manga
veröffentlicht in English O₂ Community: Mobile
Contract CancellationF.A.Q.

Are you thinking about leaving us? We would be happy if you stayed and will make you a personal offer for your loyalty. By the way, after your minimum contract period you are only bound to the contract for one more month at any time. This way, you always remain flexible. Before you leave: do you know all alternatives to a cancellation?Changing your optionsPutting your contract on holdChanging the contract ownerHow to cancel a mobile contract with minimum contract termCancelling via Cacellation formMeino2: login first -go to “Tarif & SIM-Karte”- go to “Vertrag verwalten” and choose finally the last topic: “Vertrag kündigen”How do I register or log in for „Mein o2“? (FAQ: Managing your account online)Cancelling by letter:Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 NürnbergNotice Periods:Mobile tariffs with a minimum contract term of 24 can be terminated within 30 days notice by the end of the contract term. If you do not cancel your contract in time, your contract will

2761
o2_Giulia
Jayanta
Lehrling
JayantaLehrling
gefragt in English O₂ Community: Mobile
Why 16.50 EUR Kombi-Vorteil wurde deaktiviert?

Hello, Today just the activation of DSL in my new address, I received one email that my 16.50 euro combi advantage has been deactivated. What 's the reason for this? How can I re activate this? Please advice urgently, otherwise I should think to close the mobile phone contract. Best regards,Jayanta Sanyaledit o2_Solveig 31.03.2025, 15:44 Uhr verschoben von o2 Mobilfunk →English Community 

428
o2_Giulia
T
Neuling
triosionNeuling
gefragt in English O₂ Community: Mobile
Email was registered incorrectly in the contract

Hi,I signed a contract in the O2 Shop yesterday. Only to realise when I got home that the attendant actually wrote the email down as gmaill (with 2 Ls).The rest of the email is written correctly (the same as I used for this account). I would like to correct that if possible.Best Regards

72
o2_Gerrit
O
Neuling
OutOfPatienceNeuling
gefragt in English O₂ Community: Mobile
Internet

I can't take it anymore.Since December 2024, I’ve been having internet issues, and things are only getting worse.It’s reached a boiling point – I can’t attend Zoom classes properly, I can’t watch videos without massive delays and lags.For the past two months, I’ve been fed empty promises that something is being fixed, and that I would get a refund – but I still haven’t received anything.I had been using mobile internet for a year and a half without any problems – everything worked perfectly.But unfortunately, at a very important moment for me – during exam preparation – the situation has become a disaster. This ruins all the previous good experience.I can no longer say that O2 is a reliable internet provider.O2 is not a reliable internet provider – and that’s really disappointing.Can you please finally fix the situation?My contract with you ends in June – and if nothing changes, I won’t be renewing it. Ich kann es nicht mehr ertragen.Seit Dezember 2024 habe ich Probleme mit dem Interne

151
o2_Gerrit
K
Neuling
KorinakNeuling
gefragt in English O₂ Community: Mobile
Transfer o2 number

I would like to transfer my o2 number to another company. How is that possible?

144724
o2_Gerrit
H
Neuling
hafiz.chemNeuling
gefragt in English O₂ Community: Mobile
Refund on automatic purchase of a package

Hi, due to an unforseen mistake, a package was automatically renewed. I am roaming now and not using any of it. Can i cancel the purchase and get an refund on it?edit o2_Manga: verschoben von Mobilfunk: Rechnung zu Englisch: Mobilfunk&Tarife

357
o2_Gerrit
D
Neuling
Doukan YeitNeuling
gefragt in English O₂ Community: Mobile
unlimited internet problem

I switched to unlimited internet about 2 weeks ago but I am not happy at all because I cannot use my internet efficiently because of the thing called daily speed limit. Suddenly everything goes very bad. My internet is a disgrace. What is the solution for this?Edit: Thread moved to our english community, o2 Michi 01.02.2025

15718
o2_Ines
MERCEDEZ-BENZ
Neuling
MERCEDEZ-BENZNeuling
gefragt in English O₂ Community: Mobile
Still waiting for my SIM card

i odered my card about 1 week? when i can receive it? 

72
o2_Gerrit
A
Neuling
adieadieadieNeuling
gefragt in English O₂ Community: Mobile
SIM card of new contract is not working

Hi, this happened to me too - I tried several times to call them about it and kept getting cut off. Finally, I spoke to someone who assured me that the activation details would arrive by post the next day. The letter actually arrived around 3 or 4 days after I ordered it online. It’s a stupid system, there is no reason why the letter couldn’t be sent via email instead of post, as it was just a QR code to activate the eSim. Now I have a different problem, where the activation is not working.edit o2_Gerrit 06.03.2025 moved to own thread

4013
o2_Gerrit
N
Neuling
NevbuceNeuling
gefragt in English O₂ Community: Mobile
Contract Number

Hello, I bought a tablet from O2 last month. My contract has not arrived by mail yet. Since I do not know my contract number, I could not open an account in the O2 application. And since I could not open an account, I could not make this monthly payment. How can I find out my contract number? 

324
o2_Solveig
S
Neuling
SananeeNeuling
gefragt in English O₂ Community: Mobile
Cancelling of tariffs and options

I cannot change my tariff.I said yesterday again .I want to cancel all my tariff apart from unlimited tariff.It starts again today and I have to oay a lot of money again please do my tariff just unlimited and I dont wanna pay more money anymore after that .I said yesterday because until today ıt starts again 3 different tariff please cancel them.I dont wanna pay this month again 3 diffrerent tariff ,I just wanna keep umlimited tariffedit o2_Gerrit 15.03.2025 new thread for topic

6616
o2_Solveig
P
Neuling
PrathapNeuling
gefragt in English O₂ Community: Mobile
Incorrect billing

I had ordered a tarrif of 9.99 smartphone pack for my phone number in O2.The portal showed that the pack to be activated, but the pack did not get activated. So when I made calls in an emergency situation all the money was deducted. Again I had to recharge for 10 euros to sort out the issue, again the same issue happened.Now i have 3.27 euros left in my account which is unfair. Ideally the pack should have been activated and all calls should have been free from then.Please refund my money back to my account.I have been a o2 member for long time and previously also due to incorrect billng when reported , O2 checked and refunded my money back. Expecting the same.Edit o2_Larissa: moved to English o2 Community: Mobile

838
o2_Solveig
A
Lehrling
anarleeLehrling
gefragt in English O₂ Community: Mobile
My Sim card does not work

Hello,I bough two simcards almost a year ago (well never asked for the second one but yeah ended up getting two). Only now I needed the second sim card. I tried to use it but I do not get any reception → it does not work.The number that is not working is: +49XXXXX90. I can also share the number on the sim card but I am not sure if you would actually need it. Looking forward to your helpEdit o2_Antje: Mobile Number deleted and moved to English Community

20637
o2_Gerrit
H
Neuling
hafiz.chemNeuling
gefragt in English O₂ Community: Mobile
request for refund an automatic pack purchase

Hi, sorry that i was unaware that the automatic activation was on, it was an un forseen mistake. Would you be kind enough to make a refund?edit o2_Solveig 09.04.2025, 10:22 Uhr verschoben von Prepaid → English Community 

131
o2_Solveig
Y
Neuling
Yousef22Neuling
gepostet in English O₂ Community: Mobile
o2 is charging me double monthly

o2 is charging me double monthlyEdit o2_Bianca 31.03.25 09:04Uhr: Moved from Mobilfunk Rechnung to English o2 Community.

287
o2_Daniela
K
Neuling
KhalatNeuling
gefragt in English O₂ Community: Mobile
changing my simcards

Hello,i just renewed my both simcards to unlimited on demand but i want to change it because i don’t like it.i want to change my first one (XXXXXX) to o2 mobile s 10 GB for (9.99)€ and i want the second one (XXXXXX) to be unlimited (max 29.99)€ if it’s possible.if not then i want to cancel both my simcards. khalat XXXXXXXXXXXXXXXXXX o2_Giulia, 08.04.2025, 14:41: personal data removedPost moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

303
o2_Gerrit

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