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English O₂ Community: Mobile

  • 3,447 Themen
  • 15,786 Antworten

3447 Themen

M
Neuling
MidORfeedNeuling
gefragt in English O₂ Community: Mobile

autocomplete goes wrong prepaid activiation

Hi,Few days ago i buyed a prepaid 999gb simcard.During activiation proces at step 3 I used autocomplete and then problem begin.On my name and surname autocomplete gave me a name of my living city and street.Can you help with reset/Silver this problem? Best regarts 11.03.2023 10:53 o2_Jennifer: verschoben aus O₂ SIM-Karte: Bestellung & Aktivierung zu English O₂ Community: Mobile

4
M
Neuling
vor 2 Stunden
R
Neuling
RPTHNeuling
gefragt in English O₂ Community: Mobile

Contract cancellation

Dear O2 Team,My wife and I already moved back to our home country for a year. before we move back we send a cancellation letter to Telefónica Germany GmbH & Co. OHG,Kundenbetreuung90345 Nürnbergbut it seem like it didn’t work and O2 still change a monthly fee from us until now.We would like to cancel our contract as soon as possible (We have 2 contracts on my wife name and we need to cancel both) because we aren’t living in Germany anymore, If I can provide any further clarification on what we need, please let me know. 

4
R
Neuling
vor 2 Stunden
M
Neuling
MirrooNeuling
gefragt in English O₂ Community: Mobile

PIN Code

I am an old O2 customer. I ordered a couple of devices in 2021. I want to order a mobile phone. Unfortunately, on entering my details, I get an error that four digit PIN  code is not accepted. Can anyone help me to figure out this situation? What is the procedure to reset or gain access to the old code ( forgotten one)? Edit o2_Bianca: Moved from Apple&iOS to English o2 Community mobile

0
M
Neuling
vor 10 Stunden
Iftekher
Lehrling
IftekherLehrling
gefragt in English O₂ Community: Mobile

I want to extend my mobile contract

Hi,My mobile phone contract will be ended within few months. I want to extend my contract. My question are:How much I have to pay after the extension? is it something like old tariff + extended tariff? Or only extended tariff? How much I have to pay if I do no cancel and do not extend after the end of my current contract?Please let me know.

14
o2_Maria
vor 12 Stunden
R
Neuling
RishonNeuling
gefragt in English O₂ Community: Mobile

chargered Two plan

Hi, i try to top up M plan and its was missing on the options and i try to recharge L pack ,after adding  more credit, after few minutes it’s recharged M plan also, now i have 2 plans for same month and i want to cancel one of it and get refund to o2 account. Is it possible?also the M plans say in aktiv and L show deactivate zum 14.04.Edit: verschoben aus Mobil Verträge, 16.03.23, 12.25 Uhr, o2_Micha 

4
R
Neuling
vor 14 Stunden
H
Neuling
HaidexterNeuling
gefragt in English O₂ Community: Mobile

O2 Prepaid card replacement

Hi. I lost my phone and my old O2 prepaird number. I have tried calling O2 prepaid helpline but my german isn’t good enough and I don’t understand why it is so complicated to get a new sim. I got a new temporary sim from o2 and even asked them to switch the old number to it, but it didn’t seem like it was an easy process. It should not be so difficult to just get a replacement prepaid sim or to uptake my previous number I really need help and it’s extremely important because I have many essential contacts who only call on my previous number. I really need a new sim from my old number. Unfortunately my password for Mein O2 app isn’t working for the older number, so I can’t even log into the app. Please help. I’m very worried because I was in the midst of some very important negotiations through the previous number.  

2
H
Neuling
vor 14 Stunden
K
Neuling
KlajdiNeuling
gefragt in English O₂ Community: Mobile

order canceled by O2

I ordered an iPhone 14 pro max and my order got cancelled by O2 and they said that if any payment was  made they will return my money back. the ordered has been cancelled since 18.01.2023 and I still have not received my money back. Who should I contact to receive my money back or is any procedure that I should I follow?Thanks 

5
K
Neuling
vor 19 Stunden
W
Neuling
was13Neuling
gefragt in English O₂ Community: Mobile

NOT GETTING THE INTERNET CREDIT

i usually recharge my number with 10 euros and get the 3.5gb data. but this time i didnt receive any data. kindly help. 

3
o2_Micha
vor 20 Stunden
M
Neuling
Mihir ShahNeuling
gefragt in English O₂ Community: Mobile

complaint

 HelloI am Mihir Shah I ordered iphone 14 128GB Black colour from O2 store in Tirepark Berlin I got a mail that my order has been delivered but I haven't received my phone and I was told that my monthly contract is for 60 Euros and I got invoice for 90Euro  My Order number is 74290519 Please help me or else I would have to raise a legal complain 

15
M
Neuling
vor 20 Stunden
T
Neuling
Tfn77Neuling
gefragt in English O₂ Community: Mobile

Mein O2 account blocked and I can’ t get sms due to sim card failure

Hi, I have got prepaid sim card. My account blocked due to wrong password login and I can’t get sms because my sim card doesn’t work. How can I unlock my account without sms? Unfortunately there is no english speaking hotline nr for prepaid card. Is anyone know solution or have experienced similar situation?

6
o2_Giulia
vor 23 Stunden
J
Neuling
JWLINeuling
gefragt in English O₂ Community: Mobile

O2Prepaid contract renewal

Hello,I’d like to reactivate my o2 my Prepaid S after submitting the wrong cancellation date via https://info.o2online.de/kuendigung/.I’ve tried to renew my contract through my online account, but it somehow doesn’t work.Would you please help me to continue my o2 my Prepaid S contract right away?Many thanks!  

3
o2_Micha
vor 1 Tag
M
Neuling
msahintNeuling
gefragt in English O₂ Community: Mobile

I recharged 15€ euros but 9.99€ is deducted.

This afternoon, I recharged my account with 15€ to buy Prepaid M kostet 7,49 €. I had 0.11€ in my account, after charging ot became 5.12€. Where did my 9.99€ go? Can you please help?After charging my Prepaid M package could not be activated due to insufficient credits and I have no other package actively available.      EDIT: verschoben von Mobilfunk: Rechnung in Englisch: Mobile    o2_Maria, 17.03.23, 17:44 Uhr

5
o2_Micha
vor 1 Tag
S
Neuling
smallingNeuling
gefragt in English O₂ Community: Mobile

I need immadiate help

Hi, last week I activated eSIM on my iphone. My experience was not good with that, I always had a connection problem. Even, my wifi connection effected by this eSIM. Than last night I deleted the eSIM, than I lost my all network. Physical sim also is not working. I have never seen any system like this. There are no backup for anything in the settings. To activate it again, I need sms but my phone number is not active. I need an immadiate help.  

2
S
Neuling
vor 1 Tag
A
Neuling
amirziaNeuling
gefragt in English O₂ Community: Mobile

Prepaid simcard 999GB

Hello O2 community,I have ordered a 999GB simcard on March 02, 2023 and already paid 75 Euro. I still did not receive any confirmation and the O2 office in my city just say to call hotline and they cannot help me. Please somebody help me what to do!Thanks, Edit o2_Sven 06.03.2023/14:59: Moved thread from o2 Prepaid to English o2 Community: Mobile 

3
o2_Ines
vor 1 Tag
D
Neuling
Ding dongNeuling
gefragt in English O₂ Community: Mobile

cancellation of prepaid simcard

Hi, I need help with a cancellation of my prepaid simcard order and to understand how the process of refunds. Thanms o2_Antje: Moved from Prepaid to English Community / 19.02.2023 

6
o2_Ines
vor 1 Tag
R
Neuling
RenviNeuling
gefragt in English O₂ Community: Mobile

I cannot call any number it says “call failed”

I just got my sim card 2 days ago, it is already activated as i can already connect to the internet but when I call anyone it says “Call Failed” all the time, i have restart and re insert my sim card and update my phone. How do I resolve this?  (Thread moved to our english community, o2 Michi)

6
o2_Ines
vor 1 Tag
E
Neuling
eemmaannNeuling
gefragt in English O₂ Community: Mobile

Payment was returned.

Hallo. Yesterday 02 Credited my bank account the amount of 60 euro. As payment for my installment phone. Today, When I was checking my bank account I received the amount 60 euro back. I would like to ask, is there a problem regarding to my payment status. Please kindly help. Thank you.  o2_Giulia, 18.03.2023, 18:04: moved from Mobilfunkdienste: Telefonie, Internet, Messaging & mehr to English O₂ Community: Mobile

3
E
Neuling
vor 1 Tag
G
Neuling
GBalsamoNeuling
gefragt in English O₂ Community: Mobile

Cancellation

Dear O2 Community, Recently I decided to end my tariff with you and as far as I know I can do it right away since my contract started in 2019. I have been recently to a O2 center and they told me that I could not do it there but I needed to do it online or though a letter to the company. Would you kindly guide me to the online cancellation process or provide me with the correct template to be sent by post?Thank you in advance. Best Edit o2_Sven 19.01.2023/08:03: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

8
o2_Steffen
vor 1 Tag
A
Neuling
Abeer AlhalabiNeuling
gefragt in English O₂ Community: Mobile

My order get canceled

Hi All,I did order an o2 tariff with smartphone online and i did the payment, unfortunately, today i received an email mentioning that DHL could not deliver the shipment, and my order get cancelled.  Any help? Edit o2_Sven 17.03.2023/14:15: Moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

1
o2_Ines
vor 1 Tag
S
Neuling
sr_hosseiniNeuling
gefragt in English O₂ Community: Mobile

WAN Access to my router on 5G network

Greetings,I am subscribed to the O2 Free Unlimited Max Online contract and I wish to access my router remotely through the internet, specifically my DSM in the WAN. However, it appears that the O2 firewall is preventing connections to my router, as indicated by the tracert result.I have taken the necessary steps of enabling PING FROM WAN on my ZTE MC801A router, but I still can't seem to ping the router. I'm unsure whether the O2 network is blocking my access or if there's an error on my end. If the former is the case, please advise on how I can request a change to this rule.

6
o2_Steffen
vor 2 Tagen
A
Neuling
AboodmadyNeuling
gefragt in English O₂ Community: Mobile

problem with sim card activation

I bought a pre paid sim card from Edekka when i did the video activation it failed due to problem with surname when i went back and adjusted the name I wasn’t allowed to do video verification anymore and only the post procedure so i went to the post office today to do the activation and received an email that it also failed for some reason, when i log in to the identification website it says that it is not available at the moment after i enter my number and birthday.what am i supposed to do ? Edit o2_Sven 15.03.2023/13:33: Moved thread from o2 Prepaid to English o2 Community: Mobile

2
o2_Manuela
vor 2 Tagen
R
Neuling
RomaValle_Neuling
gefragt in English O₂ Community: Mobile

I need help updating my current plan

Hi, dear O2 community!I currently own the “Unlimited Max (Flex)” [49.99 EUR] plan but I’d like to downgrade it to the “Unlimited Smart (Flex)” [29.99 EUR] since I find it hard to pay at the moment. I would rather have my current plan updated instead of cancelled and be forced to start a new one from scratch. Any help will be appreciated.

1
MXP_Alex
Star
vor 3 Tagen
N
Neuling
nenokkadineNeuling
gefragt in English O₂ Community: Mobile

Sim card inactive

My sim card has been cancelled suddenly and i would like to continue with the same mobile number, how can i reactivate the mobile number Edit o2_Sven 16.03.2023/10:52: Moved thread from Mobilfunkdienste to English o2 Community: Mobile

3
o2_Matze
vor 3 Tagen
O
Neuling
OlliegraceNeuling
gefragt in English O₂ Community: Mobile

Double charge

Hello O2 Team I need your help. I already paid in full the 2 months remaining of my ipad. Now the bank still deducted the amount monthly. I cant contact someone regarding my concern. If i contact the customer service they are going to ask me an O2 Pin ,which I dont know that. I only have here kunde nummer.  Sincerely,Olliegrace mutia  EDIT: verschoben von Mobilfunk zu Hause nach Englisch:Mobile  , 04.03.23, 19:12 Uhr   o2_Maria

6
o2_Andrea
vor 3 Tagen
E
Neuling
EScoobyNeuling
gefragt in English O₂ Community: Mobile

Double deduction in a month

Good day, Hello, I am one of your customer that would like to inquire about the payments that were deducted in my bank account. Can someone clear things up for me? First we paid the einmalig payment that was a total of 185,99 € payment was made before we purchased the phone with the sim. It was dated Feb. 5, 2023.Then we again another deduction was made on March 06, 2023 by Telefonica Germany GmbH + Co. OHG which is 54 €. And now, another deduction was made by Telefonica Germany GmbH + Co. OHG for 133.30 €. What was that for? Can someone clarify this? I will wait for your response. Thank you. Mit freundlichen Grüßen Erica Badon Escobedo 

1
o2_Sven
vor 3 Tagen

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