English O₂ Community: Mobile

Hello, I have two sim contracts:A) sim contract unlimited 5G (no public IP), which I am using as a hotspot for my laptop when I’m abroadB) sim contract unlimited 5G (with public IP, activation paid, and APN set on netpublic), that I am using to host a remote VPN service. On B, which has a dynamic public IP address, I set up a DDNS service that works perfectly. Periodically, my DNS name gets updated as expected with the public IP that the router receives via DHCP. If I am using A, I can't connect to my service and cannot even ping the router. Device A has no public IP address, but it gets an IP address from the cell like 10.178.7.176, and an external one like 176.2.66.7. The same service I host on connection B can work just fine from other connections that are not from O2. For example, I tried other mobile connections of other ISPs, and I could both ping router B and connect to my VPN service.

Hello,  I got into O2 a couple months ago. I thought i might also call at O2 on the phone (01.04.2026)  and tell them I need Wifi in the appartment that im moving in next month (05.2026). It was easy to make a contract on the phone, I just told them the address and the speed of the internet, so till now everything OK. But on the phone, I was told I would receive a Frixbox within a few days or a week, and that I need to connect it in the current appartment, so then when I get into the new appartment, the internet will activate automatically on the activation date (15.05.2026). It's been 2+ weeks now and I havent received any Fritzbox. Should I be worried? I also got no emails of a delivery or a planned delivery. I know they're expensive and I dont wanna have to pay for it. Why Im worried: I made my "Handyvertrag" online. I received the phone but no E-Sim or Sim-Karte. I had to call and order a new one, for which I had to pay. And I dont wanna pay for a sec

I had been using standard O2 monthly plan for €29.9.Additional €20 was deducted towards Mobile Business Engine Gmbh services for the month of  March,2026. So neither I know about them nor I had used any of their services. And without my consent this was deducted and  would request for cancelation of the so called services and would request your help in recovering the debited amount. Edit o2_Kathi 17.04.26 Moved from the section Digitales Wohnzimmer to English o2 Community

I've moved abroad from Germany in February. Right after, I've notified O2 online and provided the required documents.O2 cancelled my line, but not my wive's, which is under the same contract. I've sent a new request and provided the required papers again, but nothing happened and I'm still being charged.I'd like to see it solved right away. edit o2_Manga: veschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisch: MobileEdit: converted to question // o2_Rebecca, 07.04.2026 15:26 Uhr

I want to leave O2 please help!!!

I would like to report that my mobile phone was stolen on 11 April in Germany. It's under contract with o2. I have already blocked my SIM card and obtained a police report regarding the incident.However, I am unable to find an option on your website to report the theft. Since I do not speak German, I am also unable to contact English speaking customer support by phone.Could you please guide me on how to officially report the stolen device and advise me on the next steps? I would also like to know how I can proceed with an insurance claim, if applicable. Edit o2_Kathi 14.04.26 Moved from the section o2 my Handy to English o2 Community

The free headphones with nothingphone 3 did not arrive. What to do?

I've moved from the EU to Latin America. O2 doesn't offer services here, so I want to cancel my contract. I've sent two letters to terminate it. The first was on September 11th. I received an email saying it was under review, and in October I received another bill even more expensive cause of a roaming I didn’t use cause as fast as I landed I turned off the data. I sent another letter and again received a notification that it was under review, but no confirmation. I'd like to know who I can contact remotely, preferably in English. I've sent emails and haven't received a response. The last time I contacted them, they said they couldn't find any cancellation letter. I no longer have my SIM card, so I can't make calls without incurring exorbitant costs, which is why I'm communicating via email. When I signed up for the prepaid SIM, I was told I could cancel at any time. I always get the option to end my contract in my O2 page but I can't find where.

Hello, I need help with my O2 prepaid S plan (€9.99 / 12 GB). For one month, my internet has not been working at all, even though my SEPA payment was successful and I can still make calls and send SMS.I have checked my APN settings (set to internet), restarted my phone many times and toggled roaming, but nothing works. When I dial *105#, it says ‘service not available’. It seems there is a technical block on my data profile. Could a moderator please suggest some solutions? Thank you..Edit o2_Kathi 14.04.26 Moved from the section o2 Prepaid to English o2 Community: Mobile

Hello,I am using an O2 prepaid SIM with the O2 S Pack.Please disable any automatic data recharge or automatic data pack (such as 1GB for 3.99€).I do not want any automatic activation of additional data when my current data is used.I prefer to manually choose and activate a new pack (for example upgrading to O2 M Pack when needed).Please confirm once this is disabled.Thank you.Regards,Sivasankaredit o2_Gerrit 12.04.2026 moved to English O₂ Community: Mobile

Hello, I ordered a prepaid eSim on 1st April, today I received a letter with physical sim. Completed my identity verification.after clicking on activation link, the page is redirected to esim activation page, but that page is blank, with a visible QR code which is not working.

Hi everyone,I have a question regarding O2 in Germany.I have two contracts with O2 (one for my phone plan and one for a device installment plan). I made a payment of €65, but I used the wrong reference number (Verwendungszweck), so the payment was assigned to the wrong contract.Has anyone had a similar situation?Does O2 automatically transfer the payment to the correct contract, or do I need to contact customer support?I tried using their chat, but the bot keeps looping and I can't reach a real agent.Thanks in advance for any help!edit o2_Solveig April 7, 2026, 4:38 p.m. Moved from o2 Mobilfunk -> to English o2 Community 

Hey, I'm from Poland. Last year I bought a Samsung s24 from pawnshop and today it has been locked. Can you please check the imei number? What can I do for now? I want to copy my data at least like photos or contacts. 

Hello, I ordered a new contract on March 20th (Order: WSFxxxxxxxx) but still haven't received my SIM. It's been 10 days now. I called the hotline last Thursday and the agent promised to resend the SIM, but I have no confirmation email or an SMS. I want to keep my original deal since the campaign has now ended. Can someone please check if my SIM was actually shipped? Thank you.edit o2_Solveig 01.04.226, 08:02 Uhr pers. Daten 

I've requested a "Rufnummermitnahme" from Vodafone to O2. +49******2324 was the old number at vodafone, and +49******1216 is the number i got from O2 which i dont want or need. My number at Vodafone is not active anymore. It's been a month, I still have a number at O2 which i dont want or need, and after many tries, and calls with O2, it has not happened yet. O2 staff only tell me to request another time, and they say this time it will work, it doesnt. Im losing my hopes. There's not much time left for the old number. It should not have to take a month and many calls and many false hopes for a simple job like this. Please somebody here help me.Edit o2_Kathi 08.04.26 Title adapted for a better overview

Maybe someone can help, i can't do this around 2 month, in o2 community no problem with registration 😢 

In February an O2 representative called me to say I wasn’t using all my data and they suggest I go down to a cheaper plan. Wow, how nice I thought. They said it would be 5 euros cheaper and they just needed a verbal confirmation after they said the same thing in German. Well come to find out it was NOT the same thing in German. They lied and added a whole additional plan to my existing plan. Thankfully O2 canceled the contact but 20 euros was still taken from me. Because that representative lied, I consider this stealing. I want a refund. This is absolutely disgusting business practices. If this is not fixed then when my contract ends I am heavily considering switching providers. I hope O2 will refund me and not take advantage of language differences ever again. Shame  o2_Giulia, 04.04.2026, 14:03: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu  English O₂ Community: Mobile

Hi, I have ordered the Macbook Air M5, Silver on 13th March and it showed (3-4 weeks) till delivery.I was wondering what's the realistic window for delivery or if anyone already received theirs?My status is still: Pre-order.I know it's gonna take some time but just for peace of mind, I'm wondering if there's a window soon. Thanks!edit o2_Solveig 1 April 2026, 1.00 pm: moved from Apple & IOS→ English o2 Community

I just ordered Apple AirPod Max Polar yesterday evening. It showed immediately available but it’s still in order processing. When can I expect it to be delivered to my address? edit o2_Solveig 1 April 2026, 11:57 am moved from o2 Mobilfunk →  English o2 Community 

How can I access my invoices online? When log in, click on "Mein O2" then on "Mein O2 Starteseite" I go back to the community site (https://hilfe.o2online.de/) I have currently contracts for 3 mobile number from my family and also for a Homespot. I would like to be able to review the invoices and see the contracts in a convenient way. Can somebody help me? Kind regards,Marcelo

Hi, I want to delete this account, because it got glitched. I tried to activate a prepaid card, while having the small data plan (20 GB for 9.99 euros per month) using a wise bank account to pay for it, but at the end it got glitched. So I used another email adress instead and used the pay as you go option as this works. Hence why I don’t need this account anymore. So could you please delete it?Thank you! :)I appriciate it. Kind Regards,Peter

Dear ladies and gentlemen, I have the following problem, an acquaintance took my cell phone by mistake and tried to access it as if it were his and ended up blocking it. I can not find the card where my chip came to check the puk number. I did not bother to write it down either. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked. I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms. I am out of germany and have no expectation of returning early. Is there any way to contact technical support where I could get the puk code? I have to prove that the chip belongs to me, because I still have the contract I made when I bought it. The reset of the cell phone is out of the question, because there are files in the phone that are very important to me.

Hello,I am customer of O2 for more than 3 years.This month I changed my tariff to Prepaid M. I made it on 03.03.2026. But on 12.03.2026 O2 withdraw additional money (1.49 euro) for mobile Internet. I checked that I still have more than 30Gb of prepaid Internet traffic (in total I have 40Gb per 4 weeks on my tariff).I tried to communicate with O2 staffs but hot-line phone numbers are always busy or they are in charge of only post-paid tariffs.Does someone know why O2 withdraws money for unknow reason and whom to claim about this issue? Edit o2_Kathi 20.03.26 Moved from the section o2 Prepaid to English o2 Community

Hello.Due to issues with my bank account direct debit failed today for my prepaid number.Can someone instruct me how should i proceed in this case?Inside O2 APP shows that my prepaid plan is fine until 23 April 2026 but I didnt pay for this billing period. Appreciate any help o2_Giulia, 27.03.2026, 11:28: verschoben von O₂ Prepaid zu  English O₂ Community: Mobile