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English O₂ Community: Mobile

  • 4,124 Themen
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4124 Themen

o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile

Number porting

One of the most frequent questions that will certainly come up from time to time, also from many English-speaking customers, relates to the transfer of telephone numbers.Therefore, I would like to take up this particular topic in order to provide a valid explanation also in English. This is mainly because the process has changed a little in the past. It has become easier for customers to submit a porting declaration in order to release their own number. But let's start from the beginning...In the beginning there was... Yes, what was there exactly? The earth was still a rather inhospitable place back then. Oh - you don't want me to go back that far, do you? Oops. Okay, let's fast-forward a bit.Civilisation. Telephony. Mobile telephony. Contracts. Various providers. Everything already exists. And then there is the following question that worries many owners of a mobile phone contract:How can I keep my current phone number when I switch to another provider?  In general, there are two poss

221059
Y
Neuling
vor 6 Stunden
S
Neuling
ShduelnNeuling
gefragt in English O₂ Community: Mobile

how can i complete my phone contract if i have left germany?

Hi,I moved out of Germany a while ago but my phone contract was still running. Due to lack of funds, the automated payment for two months bounced. I have since then updated my bank balance but the automatic debit has not taken place. I am also unable to login to My O2 and check the pending payments as well. How can I complete the payment and also cancel the contract.Please help me with this, since I’m unable to reach the hotline. o2_Giulia, 03.11.2023, 14:37: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile  

7
o2_Flo
vor 12 Stunden
Y
Neuling
yogitthakralNeuling
gefragt in English O₂ Community: Mobile

Not able to request Number Porting : Option Not available in App/Website

Hello , The option to release the number for porting is not available in mein o2 app as well as website :http://g.o2.de/mnp takes me to the page where I can only request porting from any network to o2 ( but I want to port out from o2 to blau contract:  How to release my number for porting ?  

1
o2_Sven
vor 16 Stunden
V
Neuling
VprqNeuling
gefragt in English O₂ Community: Mobile

Porting my number to another provider

Dear O2 team,  Can you please release my number for me to take to another provider?  Best regards,Stanislav

3
o2_Sven
vor 17 Stunden
S
Neuling
saso777fNeuling
gefragt in English O₂ Community: Mobile

recharge cash debited , yet sim not recharged

Cash has been debited from my account, yet I did not get the recharge.Edit 05.12.2023 10:09 o2_Katja: verschoben aus Mobilfunkrechnung

1
o2_Bianca
vor 20 Stunden
M
Neuling
moeller1204Neuling
gefragt in English O₂ Community: Mobile

Problem with PIN and PUK

Dear ladies and gentlemen, I have the following problem, an acquaintance took my cell phone by mistake and tried to access it as if it were his and ended up blocking it. I can not find the card where my chip came to check the puk number. I did not bother to write it down either. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked. I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms. I am out of germany and have no expectation of returning early. Is there any way to contact technical support where I could get the puk code? I have to prove that the chip belongs to me, because I still have the contract I made when I bought it. The reset of the cell phone is out of the question, because there are files in the phone that are very important to me. Thank you.

25
Vilureef
Superstar
vor 1 Tag
V
Neuling
VicvellocetNeuling
gepostet in English O₂ Community: Mobile

o2 is billing me even when i dont live in germany for 3 months

Before I left Germany, in September, I canceled my contract and sent my abmeldung to o2. I called o2 to double-check that everything was canceled.today I got a bill and when I called o2 I was informed that only one of my phone numbers was cancelled. The second number and the dsl was not. they refuse to cancel by phone and required me to cancel online on meine o2. But, if I try, it says that I don’t have a contract. my phone number was XXXXXX. Please, cancel EVERYTHING including the bill and reach me by phone XXXXXX AND email xxxxxx thanks o2_Giulia, 29.11.2023, 16:50: personal data deleted, edit o2_Solveig moved from o2 Mobilfunk → English o2 Community : Mobile 

6
V
Neuling
vor 1 Tag
D
Neuling
Dennis1917Neuling
gefragt in English O₂ Community: Mobile

refund

I want to refund my credit because I am leaving Germany soon. Is there a way to get a refund online?

4
A
Neuling
vor 1 Tag
M
Neuling
Mb012Neuling
gefragt in English O₂ Community: Mobile

End of Contract

Hello!! I am student here and I opt for the sim only contract from the shop and the shopkeeper didn’t inform me about the contract term which is now of 24 months. After few days I received a call from O2 and they offer me a new plan of 16 euros and they told me like they are giving me discount on my previous plan which is of 20euros per month. But after few days they have send me a new sim card by post and even though I didn’t signed any contract online, they started my plan on their own and I was unaware about it and how things works here. Now the plan is also of 24 months and I got scammed ending up paying approx 40 euros every month which is a very big amount for a student. Its a very ridiculous thing and my question is like what will I do with the two sim cards. I am only a student here who is new to germany and is unaware about how these contracts works here.Even now the second sim card is not activated and I don’t understand what should I do with that.09.11.2023 08:53 o2_Katja: v

5
M
Neuling
vor 1 Tag
A
Neuling
Adrian_olteanNeuling
gefragt in English O₂ Community: Mobile

refund

I have ordered a Mac book Air , which was apparently cancelled by but I haven’t yet received the initial payment that was deducted from my account till this day.can you please help with getting it back?

9
Vilureef
Superstar
vor 1 Tag
D
Neuling
dzenanperlaNeuling
gefragt in English O₂ Community: Mobile

Contract cancelation

Hi all, I am here to see if I did everything as supposed. I want to cancel my contract with o2 made on 22.11 because I am not satisfied with the service. I have sent e-mail to widerruf@cc.o2online.de with document “Widerrufsbelehrung für Warenlieferungen” downloaded from this site. I also neatly explained why I am not satisfied with the service, but I haven’t got any response from them. Note I want to cancel my contract in first 14 days of usage. So I’ll explain sitation here aswell. I signed contract with o2 on 22.11 and took O2 Mobile M Boost package. Now I’ve been using it since and I have few issues: - Signal is never above 2 bars unless I am in city center of Munich - Internet speed is awfull. Again, it’s alright when in city center around 30Mbits but other thant that, well, take a look at video attached (youtube link : https://youtu.be/2C8U4lxZpXI ) - I’ve recently had trip to austria, and let me tell you the struggle. It was pretty much unusable, no signal, and internet, well I

3
D
Neuling
vor 1 Tag
A
Neuling
abd02Neuling
gefragt in English O₂ Community: Mobile

contract rejected but no refund

Dear [O2 Customer Support],I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding a recent experience I had with O2. I entered into a contract for an iPhone 15 Pro Max, for which I made an advance payment of 185.99 euros. Regrettably, my contract was later rejected, and I received notification of this via email.Despite the rejection, I have not received any updates on the return process or the status of my refund. I have made several attempts to contact O2 via email, but unfortunately, I have not received any responses. This lack of communication and transparency is deeply concerning and has left me feeling helpless and dissatisfied as a customer.I kindly request your immediate attention to this matter and seek clarification on the following:The status of my refund for the advance payment made for the rejected contract. Information on the return process for the iPhone 15 Pro Max following the contract rejection. An explanation fo

5
o2_Steffen
vor 1 Tag
G
Neuling
Gau-m-5Dec23Neuling
gefragt in English O₂ Community: Mobile

Fraud with double contract

In March 2023 I have made contract in Mediamarkt at Berlin Rathaus Steglitz for 2 Sim-cards.Now I see that I have been deducted the amount two times a month. Talking to customer service it came out that in April 2023 someone have made another contract in my name and with my IBAN and I'm paying for another 2 Sim-cards that I have never used. Customer service said that they can not help me.Please, advise, how can I break the contract and get my money back?

1
G
Neuling
vor 1 Tag
H
Neuling
HamzaaNeuling
gefragt in English O₂ Community: Mobile

cancel contract

Hello i was forced to leave Germany and now i need to cancel my contract. Can i have an answer of what can i do please!Edit o2_Bianca: Post moved from Mobilfunk Vertrag&Tarife to English o2 Community Mobile

8
o2_Cora
vor 1 Tag
H
Neuling
Ha_AleNeuling
gefragt in English O₂ Community: Mobile

Request for contract extension O2 my Home L (2020)

Hello good time,My contract will end in more than a month, but I want to renew it. (O2 my Home L (2020))But unfortunately, the site does not show an option for renewal.Also, I would like to know if the extension of the contract includes a discount and the price will change?With respect

8
Vilureef
Superstar
vor 1 Tag
S
Neuling
ShSrpNeuling
gepostet in English O₂ Community: Mobile

Prepaid-Package ran out while waiting for replacement SIM

Ich habe am Mittwoch letzter Woche eine neue SIM-Karte für meine kaputte SIM-Karte gekauft. Meine Karte ist in einer Woche angekommen und das Guthaben, das ich auf meine alte Karte geladen habe, konnte nicht auf meine neue Karte angewendet werden. Ich habe derzeit kein Internet- und Anrufpaket aktiviert meine Karte. Ich habe bereits 9,90 Euro für eine neue Sim-Karte bezahlt. Werfen Sie mich nicht weg. Zur langfristigen Information. Warum zahle ich erneut eine Gebühr? Ich konnte das verbleibende Internet- und Telefonpaket auf meinem nicht nutzen andere Karte, weil Sie meine neue Karte zu spät geschickt haben und sie aufgebraucht ist. Das ist lächerlich. Edit o2_Sven 05.12.2023/16:04: Moved to own thread

2
Vilureef
Superstar
vor 1 Tag
B
Neuling
Bala_421Neuling
gefragt in English O₂ Community: Mobile

please help to activate my sim!!

 Hallo, I have an issue, can you please 🙏 help me out ? I entered my name correctly and auto filling of my phone has incorrectly added my company name at the end of my surname? Now I cannot verify my identity. How can I edit this information to register or activate my sim online or offline. I bought my sim from REWE, Hamburg.Please let me know what shall I do?Edit 05.12.2023 10:09 o2_Katja: verschoben aus SIM-Karte

1
o2_Bianca
vor 1 Tag
S
Neuling
stevey90Neuling
gefragt in English O₂ Community: Mobile

iPhone and MacBook contract

I want to purchase an iPhone 15 pro max blue(256gb) and a MacBook Pro 2022 with M2 chip. I am already on an unlimited 02 internet contract for 2 years so I don’t want any tariffs with the phone. Can you help send a legal contract for these devices to my email so it can be delivered to my address.Edit 05.12.2023 10:09 o2_Katja: verschoben aus Apple & iOS

1
o2_Bianca
vor 1 Tag
O
Neuling
ozgurustunNeuling
gefragt in English O₂ Community: Mobile

Porting number to o2 from another provider

Hello, I ordered new mobile phone with new sim card last week. And I want to keep my existing number and keep using it. I submitted the form for porting my number to O2 and I already cancelled my current contract with my current provider. So I have less than 30 days to port my number to o2, otherwise they’ll cancel my number.   Last time we did the same thing for my wife and we received an email and sms messages which indicates that o2 receives our porting request and they’ll process it. And after 2-3 days o2 provided the exact date that they’ll port mobile number.   But this time I haven’t received any messages or emails from O2. And I couldn’t find a website that I can check the progress or status. Is there an issue with it? Can somebody help me to check the status?

2
O
Neuling
vor 1 Tag
D
Neuling
DinanshuNeuling
gefragt in English O₂ Community: Mobile

Port number from O2 to Vodafone

Hi TeamI would like to port my number from O2 prepaid number to Vodafone.May i know the process for the same.Thanks & regards

1
Vilureef
Superstar
vor 1 Tag
W
Neuling
WaqarAhmadNeuling
gefragt in English O₂ Community: Mobile

Order pickup

Hey team,I hope you guys are doing great and in good health.I placed an order of Apple Watch from o2 website and I have order number.My question is can I pick it up from any store of o2 by showing my order number or it will be delivered to my address?Any response or feedback would be highly appreciated.

11
W
Neuling
vor 1 Tag
W
Neuling
WaqarAhmadNeuling
gefragt in English O₂ Community: Mobile

My O2 Prepaid s package didn't renew

Hi,I hope you are doing great and in good health.I purchased my o2 sim start of this month with 6 GB data, yesterday my package expired so I added some credit to my account but so far no deduction and I am not sure my package also renewed or not as I am unable to see any data plan in my app.Any response or help would be highly appreciated. 

12
o2_Steffen
vor 2 Tagen
M
Neuling
mizuki125Neuling
gefragt in English O₂ Community: Mobile

Cancellation

I sent the cancellation letter two weeks ago.  And last week there was a call from o2.  The employee said, "I accepted the cancellation, so I will send you an email."  However, a week has passed and I haven't received the email yet.  Also, in this case, will I be unable to use my cell phone after August 1st?

6
o2_Cora
vor 2 Tagen
D
Neuling
DansoaNeuling
gefragt in English O₂ Community: Mobile

cancellation

I would want to cancel my o2 mobile phone tariffs  o2_Giulia, 28.11.2023, 19:07: verschoben von O₂ my Home: Vertrag & Tarife zu English O₂ Community: Mobile

2
o2_Sven
vor 2 Tagen
M
Lehrling
mtjessyLehrling
gefragt in English O₂ Community: Mobile

Shipping iphone

When can i get the iphone 15 pro max nature titan i ordered yesterday. 

40
o2_Cora
vor 2 Tagen

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