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English O₂ Community: Mobile

  • 3,927 Themen
  • 18,264 Antworten

3927 Themen

R
Neuling
Raji1995Neuling
gefragt in English O₂ Community: Mobile

Activation code not received

I activated the SIM, but I have not received an SMS yet with the phone number. Can you help?Edit o2_Bianca: Post moved from o2 SIM-Karte to English o2 Community MobileEdit o2_Antje: Postings merged / 27.09.2023

1
R
Neuling
vor 5 Tagen
A
Neuling
Amine123
gefragt in English O₂ Community: Mobile

Delete my O2 account

Please delete my 'mein O2' account and my community account also. o2_Antje: Moved from Mein o2 to English Community / 27.09.2023

0
A
Neuling
vor 15 Stunden
G
Neuling
GeneeeNeuling
gefragt in English O₂ Community: Mobile

Prepaid plan refund and balance return

Hello, I want to terminate my Prepaid SIM in O2. I read the guideline and saw that I have to fill out a form and send it by post letter. 1) Is sending a post letter the only way to get my top-up balance back? How long will the process take after sending the letter? 2) Also, I never got to use these plans as my SIM got terminated as soon as I signed up for another contract. Do you think it is possible to get a refund on these plans?   Thank you in advance, and please let me know if there is a contact I can call in English to get help on my termination. 

2
G
Neuling
vor 16 Stunden
P
Neuling
pulkitchaturvediNeuling
gefragt in English O₂ Community: Mobile

porting of O2 prepaid number to another provider

Ik schrijf u om de beëindiging aan te vragen van mijn O2 contract voor het mobiele nummer XXXXXXXX. Ik ben al enige tijd een trouwe klant van O2, maar ik moet mijn ontevredenheid uiten over de diensten die ik heb ontvangen sinds de start van dit contract.In eerste instantie ondervond ik problemen tijdens het overzetten naar het mobiele nummer XXXXXXXX, wat tijdrovend en frustrerend bleek te zijn. Bovendien had ik om een specifiek abonnement gevraagd toen ik me inschreef voor de service; mijn keuze werd echter niet gehonoreerd en ik werd zonder mijn toestemming in een ander abonnement geplaatst. Door deze eerste ervaringen ben ik ontevreden over mijn O2-service. Ik verzoek u vriendelijk een poortverzoek in te dienen om de overdracht van mijn mobiele nummer XXXXXXXX naar mijn nieuwe serviceprovider te vergemakkelijken.  o2_Giulia, 26.09.2023, 15:16: persönliche Daten verborgen (Telefonnummer)Edit by MXP_Alex: Moved to English o2 Community Mobile

1
MXP_Alex
Star
vor 16 Stunden
S
Neuling
Suna1989Neuling
gefragt in English O₂ Community: Mobile

Moving from Germany to the UK

Hi, I want to move to the UK from Germany, and I have a contract with O2 for unlimited Sim Card in Germany. I want to know If I can move my contract to the O2 of UK? I prefer to don’t cancel my contract and just change my contract from Germany to the UK. It would be great if you could inform me if it is possible or not. Best Regards, Edit by MXP_Alex: Moved to English o2 Community Mobile

1
MXP_Alex
Star
vor 16 Stunden
P
Neuling
PackersNeuling
gefragt in English O₂ Community: Mobile

no data for prepaid 999gb after activiation

After activating my 999gb SIM card I have no data!!I get an email for a Day surfing for $0.99 for 30mb and that’s all that works in fast speed. I get 30mb of data and then it goes to 0 mb/s for the next 24hrs until I am charged the $0.99 Day surfing and then I get 30mb again.pleae help 

0
P
Neuling
vor 23 Stunden
S
Neuling
sainandiniNeuling
gefragt in English O₂ Community: Mobile

Ordered a new sim card

I ordered a sim card with a contract and it was dispatched on 11th September but I still have not received it and I recently got an email from O2 regarding the activation. Edit o2_Bianca: Moved from o2 Sim Karte to English o2 Community Mobile

2
S
Neuling
vor 1 Tag
J
Neuling
joha_marNeuling
gefragt in English O₂ Community: Mobile

The bills don't stop, more than a year ago

Hello, I have not lived in Germany for more than a year because I have returned to my home country. But I am still receiving bills for the account. I cancelled the contract in time, I need this to stop... Please, if you can help me.o2_Antje: Moved from Tarife to English Community / 26.09.2023

3
Bollermann
Star
vor 1 Tag
J
Neuling
juanguzmanNeuling
gepostet in English O₂ Community: Mobile

Worst service ever!

Hi all. I am quite disappointed by the service provided by O2 in Germany. I moved to Munich in February 2023, and ordered O2 my Home L for 24 months. However two months after moving to Munich my job contract was cancelled and I had to move away to a different country. I did not register my name under meinO2 because when I try to do it, the system did not accept it, and thus I could never communicate with O2. I sent several emails to the only email availbale for contact on the internet: impressum@cc.o2online.de . However I never got any reply. In the email I requested a cancellation of the contract because of moving out of Germany. I cancelled my contract succesfully with my mobile provider Freenet fairly easy. Moving to another country should be a valid reason to cancel your contract. However I never got any reply from O2, and I am still being charged for services, 3 months out of Germany. I feel I have been abused by a company. In general, Internet service providers are among the wors

3
Sächsin
Superstar
vor 1 Tag
H
Neuling
HameedullahNeuling
gefragt in English O₂ Community: Mobile

Can i change my iphone 13 pro max which i have vetrag it bei o2 for 2 years 6 months ago with 14 pro max or not ?

I have contract iPhone 13 pro max 6 months ago now can i exchange it with iPhone 14 pro max  EDIT: verschoben in Englisch    o2_Maria

13
F
Neuling
vor 1 Tag
S
Neuling
Sourabh27Neuling
gefragt in English O₂ Community: Mobile

Is it possible to change phone during O2 contract?

Hi, everyone! Is it possible to switch/change to a new phone during the contract? My contract is still running but I would like to upgrade to new tariff and phone. Any suggestions! Edit by o2_Andrea: verschoben von o2 Mobilfunnk:Vertrag & Tarife zu English o2 Community: Mobile

3
F
Neuling
vor 1 Tag
G
Neuling
GeorgiaKNeuling
gefragt in English O₂ Community: Mobile

need to access my o2 account

Hi!hoping someone can help me, my phone got stolen so I need to order a new sim with my existing number. I tried to get in to my o2 account but I entered my password incorrectly and now it won’t let me even try to log in, I know the correct password for it. It tries to make me recover it with sms but I don’t have my phone or sim to do that.I need to get into my account so that I can order a sim. Could someone even unblock my account so that I can enter my password and access my account? I would really appreciate any help!! Thank you in advance Edit o2_Bianca: Moved from English o2 Community Broadband&Landline to English o2 Community mobile

4
G
Neuling
vor 1 Tag
K
Neuling
kobby MiludoNeuling
gefragt in English O₂ Community: Mobile

Upgrade to Iphone 14 pro or pro max

Hello, I would like to know if I can change my phone from Iphone 14 plus to Iphone 14 pro max or pro. I already have an iPhone 14 plus on a contract I received last November. Can I get a new handy from o2 with a new payment plan?Edit o2_Bianca: Moved from o2 My Handy & Finanzierung to English o2 Community mobile

5
jsc
Meister/In
vor 1 Tag
V
Neuling
visionuniverseNeuling
gefragt in English O₂ Community: Mobile

Paid 20 euros for my prepaid card by bank transfer but my balance didn't get added

Hi,I paid 20 euros for my prepaid card according to this instruction on 23.09.2023:Aufladung per BanküberweisungUm das Prepaid-Guthaben per Banküberweisung aufzuladen, führen Sie einfach folgende Schritte durch:- Senden Sie mit Ihrem O2 Prepaid-Handy, auf das Sie Geld überweisen möchten, eine SMS ohne Inhalt an die Nummer 56656 (kostenfrei).- Wir schicken Ihnen umgehend per SMS die Bankverbindung von O2 und Ihren ganz persönlichen Verwendungszweck zu.- Legen Sie den Betrag fest (frei wählbar) und überweisen mit diesen Daten Ihren gewünschten Aufladebetrag.Wir informieren Sie per SMS, sobald das Geld bei uns eingegangen ist und Ihr Prepaid Handy-Konto aufgeladen wurde. However, the 20 euros haven’t arrived at my account balance till now.Can anyone check what happened to my payment?Thanks

2
V
Neuling
vor 1 Tag
L
Neuling
Laurent1Neuling
gefragt in English O₂ Community: Mobile

Phone shipment

Hello, yesterday I made the payment for iPhone 15 pro with payment for 24 months, but when I set the number to see status , I only order like this again,And how many days are needed for to be shippedEdit o2_Antje: Moved from Tarife to English Community / 26.09.2023 

2
L
Neuling
vor 1 Tag
S
Neuling
SO3869Neuling
gefragt in English O₂ Community: Mobile

To cancel direct debit and delete bank information

Hello,I'm going to go back my home country. So I would like to cancel direct debit. And could you delete my bank information? Thank you! 

9
S
Neuling
vor 1 Tag
P
Neuling
pulkitchaturvediNeuling
gefragt in English O₂ Community: Mobile

Port my number prepaid XXXXXXXX to another network

Dear O2 Customer Service,I am writing to request the termination of my O2 contract for mobile number XXXXXXXX. I initially encountered issues during the porting process to mobile number XXXXXXXX, which proved to be time-consuming and frustrating. Additionally, I had requested a specific plan when I signed up for the service; however, my selection was not honored, and I was placed on a different plan without my consent. These early experiences have left me unsatisfied with my O2 service. I kindly request that you initiate a port request to facilitate the transfer of my mobile number XXXXXXXXto my new service provider. Due to these problems, I have decided to switch to another service provider. While I understand that there is a contractual agreement in place, I am prepared to fulfill any outstanding financial obligations as per the terms of the contract. Please provide me with the necessary information regarding any outstanding charges, including the termination fee, if applicable. I am

1
poales
Meister/In
vor 1 Tag
S
Neuling
Sherif BassionyNeuling
gefragt in English O₂ Community: Mobile

charged my number but no credit received

Hi,I have charged my phone number using credit card with 15 euro yesterday 23 sep 2023.The amount was deducted from my bank but didn't get anything as credit on O2Edit o2_Bianca: Post moved from Mobilfunk zu Hause&Homespot to English o2 Community mobile

1
S
Neuling
vor 3 Tagen
F
Neuling
felix.v.argNeuling
gefragt in English O₂ Community: Mobile

Charged multiple times but did not recieve balance

Hi!My bank account had been deducted  upto a total of 40 EUR, from the O2 network. It happened in 4 instalments, 10 euros twice on the 23rd and the 29th respectively. Unfortunately my baalnce does not reflect this. On the 22nd, I recharged 15 EUR and it did reflect, however I had checked today and it had immediately disappeared. I had been in Saudi Arabia since 23rd September however, so therefore it might have been roaming charges. Could you confirm if that’s the case?

1
F
Neuling
vor 1 Tag
N
Neuling
neshiNeuling
gefragt in English O₂ Community: Mobile

Cancel direct debit mandate

Hello,I have a prepaid connection and an upcoming direct debit scheduled after 3 days on 28th september. I would like to cancel that upcoming debit as I no longer need it and I would also to the SEPA direct debit mandate. I tried calling the customer service but could not explain my issue in german.Could someone please cancel these for me? Thank you!

1
RhobarDerIII
Meister/In
vor 2 Tagen
M
Neuling
MhamzaNeuling
gefragt in English O₂ Community: Mobile

Contract Extension with Selling Old Phone

Hello, I'm trying to extend my contract and order a new phone with it. However, on the phone selection page, I don't see the option to sell my old phone. I find that weird because if I was ordering a new tariff, there's the option of selling the old phone. How can I go about that?

0
M
Neuling
vor 2 Tagen
W
Neuling
willcoNeuling
gefragt in English O₂ Community: Mobile

Change plan on new order

Hi, I preordered an iphone 15 with a sim card, but i realized that I need more data volume, is it possible to change the plan it without cancelling and requesting again the phone+the plan? I requested o2 mobile M and the plan i want is unlimited smart  Edit o2_Sven 20.09.2023/18:45: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

4
Vilureef
Superstar
vor 2 Tagen
B
Neuling
bbapple123Neuling
gefragt in English O₂ Community: Mobile

Sonderkündigungsrecht (english)

I am moving to my homeland soon and need to do an early cancellation of my mobile contract. In store I was told I am able to do so by showing proof that I will not be residing in Germany. What documents will I need to show? I know you have to showAbmeldung  Proof of rent/job contract in homelandHowever I still live with my parents and don’t have a job to go back to. Will my visa expiration be enough proof? because it shows I cannot legally stay in germany any longer.Thanks :)

1
Vilureef
Superstar
vor 2 Tagen
B
Neuling
BeboyNeuling
gefragt in English O₂ Community: Mobile

Antrag abgelehnt, aber den ursprünglichen Betrag bezahlt

I applied for an iphone 14 pro max installment. After I filled out the required information and paid the first amount of €185.99 through my bank account, I received an email that my application was rejected.  I received another email that my application was rejected.How can I get my money back and how long will it take for O2 to refund my money?   Ich habe mich für ein iphone 14 pro max Ratenzahlung beworben. Nachdem ich die erforderlichen Informationen ausgefüllt und den ersten Betrag von 185,99 € über mein Bankkonto bezahlt hatte, erhielt ich eine E-Mail, dass mein Antrag abgelehnt wurde.  Ich bekam wieder eine E-Mail, dass mein Antrag abgelehnt wurde.Wie kann ich mein Geld zurückbekommen und wie lange wird es dauern, bis O2 mein Geld zurückerstattet? o2_Giulia, 28.08.2023, 09:14: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

3
Libertas
Meister/In
vor 2 Tagen
H
Neuling
HassanANeuling
gefragt in English O₂ Community: Mobile

I paid for a contract that was rejected and its been 3 weeks and I am not refunded yet

So basically I ordered iphone 14 pro max and paid for it using Klarna. I paid the initial one time fee for it and Klarna went on timeout. I didn’t received any confirmation of my payment, so I called the hotline and they said your order was rejected and your payment is not done, or maybe it is done and you will get a refund in one week. I also contacted my bank just to confirm if the transaction was successful and they said yes it is for sure sent to the Telefonica Company. Now, its been 3 weeks and I still did not got my refund. I contact the hotline and they say they cannot do anything. I tried emailing Impressum@cc.o2online.de describing my whole situation and even attached the proof of payment but they don’t even reply. Does that mean I am scammed for 185,66 Euros? Its a huge company with poor handling of financial stuff. I do not even know what to do now. Help me out please !

27
o2_Andrea
vor 2 Tagen

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