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Customer Service is a complete fail

  • June 21, 2025
  • 5 Antworten
  • 35 Aufrufe
X
Besucher:in

O2 wasn’t able to provide internet service to me. So I cancelled all contracts. In May I received an email message that they would debit my account. When I again (probably the 100th time) called customer service I was told that everything was cancelled and I wouldn’t receive another invoice/debit - the may charge would be the last one.

Today I received AGAIN an email, that there was an invoice due in July.

When I opened my account there was NOTHING. NO INVOICE, NO CHARGE, NO INFORMATION, NO RETURN EMAIL ADDRESS, NO TOLL FREE PHONE NUMBER.

 

Be aware that I will issue a chargeback should you proceed with the debit.

Lösung von o2_Giulia

Hello ​@xyzab,

you can also contact our customer support via Live Chat or contact form. Our customer service can access your data and provide you with information directly.

Best regards

Giulia

    5 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • June 21, 2025

    And what is your question to the community?

    For billing enquiries you should call 089 78 79 79 456 or alternatively use the contact form https://www.o2online.de/kontakt/.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • June 21, 2025

    Hello ​@xyzab,

    welcome to our o2 Community 😀

    I'm sorry if there are problems with your invoice. If your landline connection couldn't be activated, has a fault already been reported? Otherwise, canceling the order isn't possible.

    Please contact our customer service directly, as we don't have any information about your contract (you are logged into the community with a prepaid account). You can reach our English speaking hotline on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    X
    Besucher:in
    • xyzab
    • Autor
    • Besucher:in
    • June 21, 2025

    I am in the USA and will return to German in 3 or 4 months from now. I’m not going to call on a toll line. I never ordered a landline. This is utter bs.

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • June 21, 2025

    Then send a message via the contact form if you don’t want to call.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • June 21, 2025

    Hello ​@xyzab,

    you can also contact our customer support via Live Chat or contact form. Our customer service can access your data and provide you with information directly.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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