English O₂ Community: Broadband & Landline
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This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well
Hi!I am trying to contact someone since the support team is not answering in both private chat and old discussion. Can I please have help? I am waiting a payment from o2 (we agreed on the chat) but it never arrived. I have been told to wait 7-10 days but now is 27 days that I am waiting (issue related to June 2022) and I am not receiving any answer. Can you please help me?
Hi,I moved from Germany end of August. I cancelled my contract (I had mobile phone and land internet). I received the instructions to return the router. I returned the router (I have confirmation that it was delivered). Everything seemed ok. But, every month since I still get charged for internet, even though I returned the router as requested upon yermination of my contract. Btw, my contract was on a month to month basis (two years long expired), I had a right to cancel at any time. I do not get charged for my mobile phone any more, only home internet (35 euro). Which is strange, since they got the router back long time ago orderly. I repeatedly cancel online, get an email saying that I made the request, but the contract is never cancelled.
My activation date for the new internet is 02.12. However, no one yet came to my house to deliver kabel router. The technician said I will get a router and also one lady called me the other day, but she did not get back to me again since she can't speak English and I am not a good german user. Whenever I call back, the number is only with automated AI response. My german friend couldn't even communicate to this AI. How can I get my router? Where should I call for help?? Can you use old dsl router for kabel? EDIT: verschoben von Austausch rund um die o2 Community - in Englisch24.11.22 ; 22 Uhr o2_Maria
Hi,O2 is double charging me since i signed my new contract, despite the fact they confirmed my old contract would be a void immediately i start my new one. luckily I have saved the conversations i had with O2_Tobias so I have the proof. I do not blame Tobias for this by the way he was the best helping me with my problem so far. anyways, i want my money back and of course i want this double charging to cease immediately. best regards,peter Best regards,Peter Edit by o2_Katja: Moved to our english community
Hello.I am using 100 mbps internet but the speed is low and it is 50 mbps and sometimes it is 45 mbps and the upload is poor and it is 7 mbps sometimes. I am using Lan cable. The router I am using is 6441. speedtest https://www.speedtest.net/result/13999171699thanks. 28.11.2022 08:18, o2_Giulia: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline
HelloI got the O2 home spot 5 G since 3 weeks. The problem is that my iPhone doesn’t connect automatically to the home spot. Everytime when I want to connect, I have to make my wireless connection on and off. This is the same for the other phones and laptops. Since 10 days I asked O2 service and they said they will send a new one. Till now I didn’t got it. any suggestion for the problem? any idea that how many days I have to wait? 28.11.2022 08:25, o2_Giulia: moved from Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie to English O₂ Community: Broadband & Landline
Hello O2,Summary: My new DSL connection is still not working even though activation was on 18.11.2022. I can connect my smartphone to the router via WLAN, but there is no internet. And with Festnetz telephone calls the analog phone dials the number but always results in an engaged tone. My DSL Connection for my home was activated on 18.11.2022 (technician visited my home, did some work, and then said that all is set up before leaving). Then a few hours later I got an email from O2 saying that "Ihr Internet- und Festnetzanschluss ist jetzt aktiv". This is a new DSL contract (I did not move it from another address) But there is/has been no internet. The rented O2 homebox 3 has a solid blue WLAN light, a blue flashing DSL light (sometimes fast, sometimes slow), and the internet light is always flashing blue and red. When I go to 192.168.1.1 the Einrichtungsassistent says "DSL Kabel wurde korrekt angeschlossen" und below "Status der DSL Verbindung - Hinweis: nicht verbunden".
My customer number is: XXXXXXXXWhile organizing my move with you, your agent clearly told me it will be “natürlich kostenfrei” whereas on my invoice i see it costs me 49,99 Euros. Could you please listen the call and return this money to me? Best 21.11.2022 00:00, o2_Giulia: moved from Digitales Wohnzimmer to English O₂ Community: Broadband & Landline, personal data deleted
Worst service in Deutschland. I ordered for Internet connection and got appointment today between 12-16. I didn't go to office. All day stayed at home. Waited for O2 morons. Nobody came. I called customer service. Talked with two persons. They only give lies. Then asked me to wait and cut the call.I called again and told the problem to another lady. She connected me to the chatbot. Nobody should take internet connection from O2. There are many better service providers. O2 is worst. edit o2_Solveig 26.11.2022, 09:35 Uhr verschoben von DSL → English o2 Community : Broadband &Landline
Hi all, I just received a new router Homebox3 6742 from O2.I previously had the Homebox2 that was working fine. I am trying to setup the new router, but I am facing an issue during the wizard setup. The booting part works correctly. On the face of the router, I have the following: - WLAN = blue - DSL = blue - Internet = flashing red According to the router Kurzanleitung, that means: “ Faulty access details (e.g. incorrect PIN) “. I tried to set things up with the wizard from my PC by looking up the following address : 192.168.1.1.On the wizard, everything is green on the first page.But when it goes to the “Access PIN” page, it just loads indefinitely. It does not ask me to insert a PIN.It sometimes stops to ask me to contact support, then restarts loading. I wonder if both issues are not linked. I received a PDF with a VoIP PIN, but I cannot use it anywhere. Do you know how to fix this issue ? Thank you in advance.Cheers,Sidh
Hello sir/madam,My DSL number: +49(0)30 -xxxMy customer number: xxxI have moved out of Germany and now in India. I already sent my Router back to the address given by O2. I also filled the online cancellation form of DSL cancellation. I received an email with the receipt of request for cancellation.I have also sent the deregistration certificate as requested. So far I didn’t receive any reply back from O2 and Contract is not cancelled yet. Can you please confirm me the status of request? So there won’t be any additional payments made by o2. Edit: delete personal data, 31.10.2022 16.57 Uhr, o2_Micha 07.11.2022 00:00, o2_Giulia: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Broadband & Landline
Hello o2!Yesterday the technician came and installed my router. I still don't have internet. I don't know what to do! I followed the video instructions 3 times everything is ok. I don't have internet!Then I call to the technical support department and they just send me again the video to make the procedure again. Of course nothing changed.Mein o2 platform says that for some reason not mentioned my internet connection is delayed and they will inform me soon. I still don't know what's happening. I need my internet connection! Do you have any idea what's happening?Please help!
Hello o2 Team,I just spoke with one of your colleagues and was advised to officially make a complaint. In August 22, I called your customer service regarding my relocation. I had to move to a new apartment on 01 September 22. I was then told that the technician will be in my new apartment mid-September which was within my vacation months. I had to travel out of Germany for about 2 months, and as a result of this your colleague asked me never to worry since I will be on vacations. The customer service also assured me there will be no monthly charge till I return from my vacation since the old contract was literally cancelled and the old router had been sent. However, that is not what happened, my bank was debited for the months even without internet and router. Again, €101 was collected from my account on 19.10.2022 for no reason. I have always been billed from September1 to date but have no internet. I am therefore writing asking for a refund. Thank you.
Hello, I lost my internet connection 3 times this month. Each time last about a couple of hours, one day even the whole day.My internet connection is using kable.(Fritz box 6660 cable)I have made the troubleshooting with the O2 app and generated a case number. Then my German friend helped me to call the O2 service. The technician creates a ticket for me later. The problem is my connection is unstainable. However, today I received a message informing me that the ticket is closed.My internet coming back again doesn't mean the problem is solved.We are also being told by one technician that they can only examine the problem when I lost my internet again. It's very challenging for me to wait for the disconnection to happen again and call the technician at the same time. Does anyone have a suggestion? I believe there is a better way than just waiting. It's really a problem for me when the internet lost a couple of hours during the day because I work from home all the time.Maybe the O2 techni
Hi, I moved to a new address.I wanted to bring my connection HomeSpot L (the old one 100Mbit) to my new home. I've called 3 times, and they first told me that I couldn't get my internet plan at the new address, probably because the new home spot L is 250Mbit, so they told me I could get cable. I've been told that I would get cable free of charge and my plan would be the same, I just needed to confirm the email/calls that I should've received the same day (which I did not, still not received, 3 emails/calls from the technical department mind you) and make an appointment with the technician. The third time I called they also said that I could get cable, but now I connected the dots and told them that I have 100Mbit connection and not 250Mbit which they assumed I had.So the employee after what I said confirmed it with his colleague, and then he said he could just move the address, and i just needed to confirm the email of my moving (Which I also did not receive).I tried getting help on Wh
Hi, I have repeatedly informed O2 that I have moved permanently abroad at the end of July, and closed my O2 account, returned my router. Please find the attached proof of all the documents. Even after coming back, I had to pay to O2 from Auguest to October, 30 euro each month (which is extra). It is very hard to communicate rom abroad as my O2 account is not active any more. What else can I do from abroad?Please dont charge me further. I have already paid three months money to you even after doing all the formalities. I have all the necessary proofs of cancelling O2 contract and returning router (via DHL)Best, Nivedita Sikdar, India 29.11.2022 08:36, o2_Giulia: moved from DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie to English O₂ Community: Broadband & Landline Personal data (screenshots) removed, please note that this is a public community.
I recently moved to a new flat and I waited more than 1 month (paying) for the technician to come. After multiple missing appointments and different answers received by the O2 operators, the technical service claimed that it was not possible to install ADSL in the new apartment (just by phone call, without coming). They give me instruction how to cancel that contract in order to open a new one with a SIM card. I followed the indications and I gave back the router. I received the acknowledgment of both (included the e mail sent to cancel the old contract, otherwise it was not possible to open a new contract). Unfortunately the new connection was not so good and I canceled in the same way the contract within the 14 days as it is my right. Now I received a bill regarding the old contract. I asked informations to the shop and they cancel it another time for me last saturday. I am asking O2 to give me the money back for these months since I did not receive any service (O2 was not able to pr
Hello I'm a customer on the DSL Home M (currently 50mbps) plan and I'd like to upgrade to the 250mbps (Home L) plan. The availability page says the plan is available for my address. I have a Homebox 2 at the moment (rented from O2).How can I proceed with the upgrade?o2_Antje: Moved from DSL to Englisch Community / 15.11.2022 / 19:04 Uhr
Hi,I have a few contracts with O2 and this question refers to the DSL contract ending with 6756. I have an ADSL connection of up to 16Mbit/sec.On Monday 21/11/22 I called the customer service center and asked about upgrading this contract to 100Mbit/sec. I was given a price of 24.99 (which is 34.99 with a 10 EUR discount) plus 4.99 for a new router, since my router is not compatible). I agreed. The agent told me I will get an email in a few hours to confirm all this.I never received the email. The next day 22/11/22 I called the customer service center again and was given now a different price to what I want - 29.99 (discount of only 5 EUR) plus 3.99 EUR. I refused, since the day before I got a different offer. The agent told me he doesn’t see any record of me talking to them. Today I called again and again received the worst offer. I have 4 contracts with O2 (3 DSL and 1 mobile) and am a very very good customers for many years. I found it totally unreasonable that I will not get what I
Hello I’m waiting fo my router too long what’s happen? My nr is WSXXXXXXXX 25.11.2022 17:42, o2_Giulia: order number removed, please don’t post personal data as this is a public communitymoved from Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie to English O₂ Community: Broadband & Landline
Hello I have a contract for 100 MBPS plan and in the beginning for 3 months i got 40 MBPS Speed and suddenly speed has been dropped to 4-5 MBPS i have been struggling with O2 customer care but seems like they are not able to find the problem and could not fix it ..is anyone here help me please Edit o2_Sven 14.11.2022/13:04: Moved thread from Router, Software, Internet & Telefonie to English o2 Community: Broadband & Landline
Hi o2,I moved to a new address and decided to take my o2 contract for Kabel internet with me. I have a Fritz!Box 6660 Cable Router from o2.Unfortunately, after the activation date on 5.10, the internet does not work and the Power/Cable light continually flashes. The WLAN light is on, however. When I ran a diagnostic with the fritz service, the result is “no internet”. I have tried factory resetting the router and using the o2 my service app, but nothing has fixed the issue.I have already tried calling the service hotline regarding this issue but after waiting on hold and being transferred to the technical department, I was hung up on :(Hopefully I can get some assistance here?
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