English O₂ Community: Broadband & Landline
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This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well
You plan to move to a new appartment and decided to take your connection along with you. Come in and find out how to do it. Here are some information in general. At first we have to talk about the service charge. There are three possibilities to cope with.1. you can extend your contract for another 24 months. In this case, we waive the service charge of EUR 49.99 to EUR 0,00 as a loyalty gift.2. the contract period remains unchanged and you agree to the one-time fee of 49.99 EUR. If you do so you can extend your contract later and negotiate an individual loyalty discount.3. Incidentally for contracts without a term the total amount is only EUR 29.99No product change is required. Except: a previously used bandwidth is not available at the new address. Then we will inform you about it during the order processing. Even if you are a smart person who wants to do several things at once, there are limits. Simultaneous product or option changes are not possible. Therefore please decide in adva
Hello,I’ve placed an order for an upgrade and a connection move, received the two emails (“Wichtige Informationen zu Ihrem ausgewählten o2 Produkt” and (“Angebot zu Ihrer Anfrage - Bitte prüfen und bestätigen”), but am unable to complete the purchase.When I open the “Zum Angebot” link to review and confirm the offer, I’m presented with an error: Dokumente nicht geladen!Beim Anfordern der Dokumente ist ein Fehler aufgetreten. Bitte versuchen Sie es später erneut. Clicking the button “Jetzt herunterladen” gives no download and the same error popup, though also adds the green tick message “Datei wurde erfolgreich heruntergeladen”. However, trying to proceed with the order gives me an error saying I need to download the documents. I’ve tried the page with three or four different browsers, and also on desktop and mobile and using a couple of different ISPs, so any assistance would be appreciated. Thanks!
Hello O2 / Community, it’s really cool that you provide support in English, thank you!First of all, sorry for the long text. I hope someone can help. 😊I have DSL from O2 in Germany. The plan is called „O2 DSL Classic S“ (previously „O2 DSL Young 50/10“) and should have 50mbit down and 10mbit up. The whole time however, I only get 26mbit down and 5mbit up. I have tried with different speedtest providers (Breitbandmessung, Ookla, Telekom, Google etc) during a long time period, with different computers and always with LAN cable to the router. The router/modem is a Fritzbox 7490 with the latest software version.So, this speed is not so nice for the price of 29,99€/month and I need a change/fix… On the positive side, the connection is at least stable and the plan is over 24 months so I can cancel it on a months notice.Possible solution 1:If I log in to the Fritzbox Router Admin and look under „DSL-Informationen“ -> „Leistungskapazität“ it says the connection is actually capable of 105mb
Hi,I wanted to ask if I could use the SIM card in a phone instead of a router at home.It says on the contract that I can use internet as long as I don't use it in other addresses. So I can use any device as long as I don't leave my house with it, Is that right? Another question is what is the meaning of this part of the email:Hinweis: o2 kann den Anschluss nach Maßgabe der Ziffer 4.2 der AGB für o2 my Home Produkte unterbrechungsfrei und ohne Änderung der vertraglichen Konditionen auf eine andere verfügbare Übertragungstechnologie umstellen, bei initialer Realisierung des T arifs über LTE/5G jedoch nur, wenn das verbrauchte Datenvolumen in 3 Abrechnungsmonaten während der Vertragslaufzeit jeweils 300 GB überstiegen hat. Does it mean that I can only use 300gb of data with the SIM card and then right after O2 can lower and block my download/upload speed? Sincerely,A customeredit: moved from Homespot, 28.09.2022, 18:23 Uhr o2_Micha
I have very bad internet service for last 3 months. In a day several times, internet disconnects. It reconnects automatically after few mins. We have changed the modem. Two times technician came to my house, checked everything and said everything is fine. But having the same problem again every day. Please let me know how to resolve this.Edit o2_Bianca: Moved from Router, Software,Internet&Telefonie to English o2 Community Broadband&Landline
Hi there.I booked the O2 my Home XXL over Kabel with the Router, and wanted them to take care of closing my old contract with 1&1. We moved flat and 1&1 cannot provide DSL in the new place as there are no Ports available for the hence the change to a bigger packet over Kabel.I now have no Internet and no Telephohe in the new flat and have to use the office computer to try and sort out any problems. Now I was told there was a technical issue due to the wrong information being provided. I see my mistake as in the new flat there is no one providing Internet and Telephone at the moment and therefore no need to contact anyone to cancel what is not there. I called the hotline and was on my mobile being passed from department to department and just as it was getting to the technitions the line went dead and my next attempt to call took over 20 minutes and the person on the other end of the line had no idea what was going on and the line went dead again.I’m also having difficulty loggi
Dear o2 team, I have recently taken over the contract of my previous landlord for the Internet and phone.I have accepted the offer and have received my first invoice from o2 on my email address. I have the following piece of information available: Auftragsnummer, my landlord´s old Kundennummer, my own Kundennummer, the Festnetz and that´s it. I have not received any PKK since i have taken over the contract of my landlord. However, I wish to access my o2 personal space but it seems like my email address, nor my kundennummer or Festnetz nummer are registered or valid. How could i fix this issue as it seems that none of these info are valid or registered anymore. Thank you Best regardsGeo
Hello! I would like to know how I can change the Iban to which the invoices arrive, since I am Spanish and before they arrived at my Spanish account and now I have created an account in a German bank and I want them to send it to me there. In other words, the contact details would be the same person (me) only the banks (IBAN) different.Thank you.Hallo! Ich würde gerne wissen, wie ich die Iban ändern kann, auf die die Rechnungen kommen, da ich Spanier bin und bevor sie auf meinem spanischen Konto ankamen, habe ich jetzt ein Konto bei einer deutschen Bank erstellt und möchte, dass sie es mir dorthin schicken. Mit anderen Worten, die Kontaktdaten wären dieselbe Person (ich), nur die Banken (IBAN) unterschiedlich.Danke. I don't know much German, I have written it with the translator, I would appreciate it if the answer was in English.Ich kann nicht viel Deutsch, ich habe es mit dem Übersetzer geschrieben, ich wäre dankbar, wenn die Antwort drin wäre.29.09.2022 17:30 o2 Katja: moved to our
Hello, I moved to another city from Ebrach to Solingen, my Tariff is currently O2 my Home M, since my internet is not working in my current location can you…change my address in your system so my internet will work in my current location? Or… Change my Tariff instead to unlimited internet usage? what are your options?Thank you!Mfg,Tejano, Mejuchelle
Hello, starting from the 26th of September, I have had issues having no internet with my cable connection.On my router (Fritzbox 6600 Cable) the WLAN light is turned on consistently with the Power/Cable light repeatedly flashing. I have tried restarting the router several times, removing and re-attaching the coaxial cables and ensuring that they have a firm connection, troubleshooting in the router internal settings/o2 app with no luck.I wanted to check whether its a problem with the service, or if I am having hardware issues regarding the cable/router. ThanksMartin
Hello,A week ago was the activation date of my wired internet, I received an email confirming the installation successfully.However I was never able to establish an internet connection. I already try to solve it with o2 suit, o2 service app and the web of fritzbox. In fritzbox it says that I must give my mac address to the provider or wait for the activation date. The MAC address of my router is correctly uploaded at www.o2.de/mein-o2.I already tried to communicate repeatedly by phone but the service in English does not help me and in the other service phone I cannot communicate because I do not speak German. I even went to two o2 shops for ask for help, but nothing...Please, it is very urgent for me to fix the problem or I won't be able to keep my job.Mi router is a Fritz!box 6660 brand new.Thanks in advance.
Hello dear O2 support team.I have a long, annoying story with O2, which is making me crazy. Please bear with me and read to end.I made a landline internet contract, through a phone call, more than 5 month ago. But my connection didn’t work after the activation date. I tried to call the support team several times, but since I can’t speak German, I had real problems. Finally, a technician came to my house after one month, and checked the ports in the house. He told me that my house isn’t connected to the cable connections, and I cannot have a cable internet. He told me that I need to get DSL internet from Telekom (don’t ask me why). He also told that he will tell the respective department to cancel my contract. After that, I bought a DSL internet from Telekom, and now I have very stable internet connection from Telekom. But, my contract with O2 isn’t terminated, and I’m still paying for some internet connection which I don’t have, and it seems that no one in O2 is willing to solve the pr
Hi,I applied for a O2 my Home XXL Kabel Internet with 1.000mbps bandwith.In the customer detail page it is said “Notwendiges Zubehör wird Ihnen an folgende Adresse geliefert.”Am I gonna be able to get a tracking code for that shipment of the “Zubehör”?It would be great if I could track the shipment.Edit o2_Bianca: Moved from Router,Software,Internet&Telefonie to English o2 Community Broadband&Landline
Hello, I've recently extended my contract landline, home internet and 3 mobile phone plans.After receiving an email saying my internet and landline connection have been successfully activated I no longer have internet at home even with an Ethernet cable. Is there anything i need to do? I have also restarted the router and it didnt fix the issue. Thanks!29.09.2022 17:30 o2 Katja: moved to our english community
Hello o2, can you please stop the interruptions for adsl users or at least increase the time like other adsl providers already did (see https://hilfe.o2online.de/o2-dsl-vertrag-tarife-33 /24-hour-forced-separation-588124)? Before, i heard that due to law, the connection of private customer is forced to be disconnected every 24 hours. OK fine we have nothing to do with the law. Now o2 offers cable option for private customer which does not have such interruptions (see https://hilfe.o2online.de/router-software-internet-telefonie-34/tarif-ohne-zwangstrennung-593967). I am using o2 adsl and unfortunately, cable option is not available at my place, and the router that o2 gave me does not have the option to change time to be disconnected. edit: moved from Router…, 6.9.2022, 19.01 Uhr, o2_Micha It is best if the improvment is performed automatically (exising customers do not need to register for it). Best regards,An o2 adsl customer
i updated from 50Mb to 250Mb but i am getting only 175Mb internet.Fritzfox showing that maximum i can get is 220Mb.can you please contact the supplier and ask for correct profile for me please ? i saw many thread here with similar problems and O2 support had to ask supplier which is telekom to activate right profile ? edit o2_Solveig 26.06.2022, 19:37 Uhr verschoben von Router → English Community Broadband
Hello,My internet is supposed to be activated today without technician appointment. I read the letter again and it states that as a test I should plug the box and be able to see O2 website, If I don't I should call support.I am not able to handle a technical discussion in German so I opened a ticket from the O2 service app first after the full diagnostic (cannot find the ticket reference) and I am also looking for help in English here. Router:- Router Fritzbox 6660- Power/Cable light blinking constantly- WLAN light on- tried to find TV channel from the frtizbox using "DVB-C channel" menu, but didn't find any chanel- cannot access O2 website- restarted the router after the router has been unplugged from electricity for at least 10 minutes, but no success either- rooter factory reset: same result TV:- tried to find TV channels by using the TV connected to the TV socket, without success I guess the wiring is wrong and I need a technician's help.Also the phone I entered in my profile is
Can't register in Mein O2: "Dieser Service ist aktuell nicht erreichbar. Bitte versuchen Sie es später erneut."
I recently switched from a DSL contract to a new contract with a 5G home spot, because in my new appartment this was more convenient.As I received a new “kundennummer”, I assume I will need to register this in “Mein O2” again, as I will need a new account. (I am writing this from my old DSL contract account that will be terminated in a couple of days)However, whenever I try to register in Mein O2, I get the error "Dieser Service ist aktuell nicht erreichbar. Bitte versuchen Sie es später erneut." (in the screen where I fill in my PKK, nutzername, and neues kennwort).I do all this in my browser. I cannot download the app yet as it is not available in my country (I recently moved here from the Netherlands). I do want to change to a German phone number, but to set up a phone contract I would like to login to Mein O2 as well to possibly claim benefits from already being an O2 customer.So, is there any way for me to register and be able to access Mein O2?Thanks!
Hi there,I cancelled my DSL contract and received notification that it was ended on the 28.07.22.The final bill was received last month and taken via Direct Debit on the 31.08.22However I have just received a bill for 23,57€ and I’m unable to view what this is for and I don’t believe that I should be receiving any further bills?Many thanks,o2_Antje: Thread moved from DSL Vertrag & Tarife to Englisch Community
HI , My order number is as below, I have given my friends address for the delivery , He hasnt recieved yet also no information on the package being sent. My activation date is shown as 07 SepCan you please help with delivery |ASAP , as i cant do home office and ahve to travel a lot to reach office paying for the travel.OTPI-XXXXXXXXXXXXXREgards,Sudhir Edit o2_Sven 01.09.2022/12:41: Moved thread from Wohnzimmer to the English o2 Community: Broadband/DSL and removed personal information
Hello, I am living in Niederrad and having a DSL internet connection with O2. Yesterday(12.01.2022) some technician from Telecom visited our house and said that they got many complaints about the telecom connection and wanted to check our router and DSL line. There was no prior appointment. He wanted to know our telephone number, date of birth and IBAN number. Since I was not in the home, my wife call my mobile for the information. I informed the technician to come on another day. In mean time, he reset our router and checked our phone number. But he left after I said that he can visit another day so that I can personally be available. Is it normal for Telecom technician to visit customer without appointment and asking for information like telephone number, date of birth and IBAN. He also informed that he an upgrade our connection to a higher band width after checking the connection. Please let me know your feedback.Thanks,Sankara
Hallo, mein Vertrag sah vor, im ersten Jahr 30 Euro pro Monat und im zweiten Jahr 40 Euro zu zahlen, aber ich habe 3 Monate Zeit, in denen ich 40 Euro bezahle, was bedeutet, dass ich 10 Euro mehr bezahlt habe. Können Sie das bitte beheben?Edit by o2_Andrea: verschoben zu English o2 Community: Broadband / DSL
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