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This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well
Hello. I have a router with DSL connection which came before 3 days. When I connected to DSL socket it seems it works and my mobile phone is able to connect to the internet. But the problem that I do not have Internet connection. I do not use Internet data while the DSL light in router is open and stable. Should I need to something further or to activate something? thank youedit o2_Solveig 21.01.2025, 20:56 moved from DSL Kabel & Glasfaser → English o2 Community : Broadband & Landline
I got an offer to extend the contract with new reduced charges, the pdf didn't download but the tick mark was done and niw I cannot see this, where and how can I get this?Also, I don't understand why support team said that a router is also added, even though this was not requested since I already have an O2 router purchased. o2_Giulia, 24.01.2025, 14:59: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline
This is my second attempt to get the Kabel internet and has not been successful so far. I switched from Vodafone but I don't have internet after Vodafone contract ended. O2 was activated on 10.01 . I have called the hotline many times with my Mac Address and restarted my fritzbox 6660 with no success. Can someone please help here? Thanksedit o2_Gerrit 21.01.2025 moved to English O₂ Community: Broadband & Landline
Dear O2 Team,I am currently paying €40 for a 50Mbps plan, and I would like to upgrade to a faster plan. However, when I’ve called multiple times, I’ve been told that I cannot upgrade until my contract ends in July. This seems illogical, especially when other offers, such as the 500Mbps XL Home plan, are available at the same price.As a long-time customer, I believe it would be reasonable to allow an upgrade prior to the end of my contract, as O2 has done for others in similar situations.I kindly ask you to review my case and offer a solution. If an upgrade cannot be arranged, I will unfortunately have to consider switching to another provider once my contract ends.Thank you for your attention to this matter. I look forward to your response.Kind regards,Ahmed Kacem EL MAHFOUDHedit o2_Solveig 10.01.2025, 17:10 Uhr verschoben von o2 Home → English o2 Community
I have cancelled my O2 HomeSpot since last month, but I have not returned the HomeSpot device, since I don’t know to which address I should return it. I should not get a Rechnung for the Tarif, since I did not use said router or its services. Where should I return the device?Edit o2_Antje: Moved from o2 Home to English Community / 23.01.2025 / 19:50 Uhr
Hi team, I have been using the O2 my Home S LTE internet connection since almost 1 year out of the 2 year contract. My current rental apartment contract is ending soon. The new place where I am shifting already has a internet connection. (It’s in the same city)I want to check if I can terminate my LTE connection sooner. I tried to use the check availability function on the O2 website for LTE connection at the new place, however, it comes back with the result that the selected LTE connection is not available at the new place. It doesn’t make sense to carry the LTE connection to the new place when it is not available as well. Please help.
Mein Internet funktioniert seit gestern nicht mehr, ich kann nicht von zu Hause aus arbeiten und das kostet mich zusätzliches Geld, ich habe angerufen und sie geben keine Lösungen, nur dass es im Raum Potsdam keine Verbindungen gibt. Ich möchte eine Entschädigung beantragen und eine Beschwerde einreichen. Das einzige Problem ist, dass ich einen Ort finden muss, an dem ich wie heute mit Wifi arbeiten kann Und für mehr Daten auf meinem Handy bezahlen
80333 home has internet connection problem. It has been more than an hour that my home wifi is on and off. Rebooted the router and still not working. I guess is the area connection problem. Anyone has the same issue? What can I do?
Hallo, wie kann ich den Router erneut anfordern?
Hi,So, my internet was activated today. I tried connecting to the wifi & lan, but it says no internet access and when I was checking the event logs, found this logsLog in with internet service provider failed. {{some code here}} test userI removed a part with a placeholder {{some code}} for security reason as I wasn’t aware how critical it is.And when I was trying use another password in the account information I am getting bad username or password, but I am using the same to login to this account in O2. I never received any password from O2 to be used for account information rather I had to create while registering.I would really appreciate any support.Have a nice day!Edit o2_Daniela: moved from DSL, Kabel & Glaserfaser to English o2 Community, 16.01.2025 12:02 Uhr
hi there, i am new in germany, moved here recently, struggling to understand how it all works, DSL here uses PPPoE but i can’t use my Ubiquiti hardware? are there specific routers/ modems only paired with the certain provider and are hardware blocked/ restricted? or is there another requirement of a modem or router to be able to login? will i not be able to use PPPoE login via my ubiquiti hardware?thanks for any help and shedding some light on my situation and frustration with O2 DSL.PS: i tried Fritzbox 7590, it works login successful. tried a TP-LINK Archer VR2100V, no go, unsuccessful.
I have had the O2 5g Homespot for a year, it is mainly working okay but would disconnect from the internet every 1-2 weeks (sometimes a few times a week), but the issue could be solved quickly by setting it back up on the app This is not ideal as I work from home alot, but as I cannot speak German It was a quick solutionIt disconnected again a few days ago and now will not reconnect at all-LTE/5G light does not show green-When prompted to take a picture of the password / put the router password in manually it says it is wrong, even thought I have never changed it I am not sure how to fix this problem
Dear Service provider o2I am using your DSL and mobile services since almost last 5 years. I am living in a rented apartment in Leinfelden- Echterdingen ( 70771). I am planning to move to Maichingen, Sindelfingen ( 71069 ). What's my options here? Can I keep the same contract and take the DSL with me?I am contacting you very well in advance as my shifting date is the last weekend of March 2025.Kindly advice so that I will not be out of connection after changing my address. Best regards,Jayanta SanyalEdit o2_Antje: Moved from DSL to English Community / 04.01.2025
Unde îmi pot vedea factura mulțumesc✌🏼 Și de ce nu-mi merge internetul la router? Edit o2_Dennis 03.12.2024 / 17:25 Uhr: Verschoben von Testberichte → English: Broadband & LandlineEdit o2_Kathi 29.12.24 Title adapted for a better overview
I made a new contract and beside that the device was so bad (two weeks to get the correct router for example) I got my first Rechnung which is totally different from what I sign for. I just can’t find who to speak about it. It’s easy not the contract that I have. I feel so frustrated with the service since I start this process with O2. Edit o2_Kathi 18.12.24 Moved from the section o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline
Hello, I moved abroad and before leaving I cancelled my contract over the website.They sent me an email saying that they would process my termination. I’s been two months, they haven’ttold me anything and I’m still paying. What do I have to do? Thanks
First of all, hello again. My girlfriend and I have been O2 customers for over a year. However, due to the mistake of the O2 store employee, my internet is registered in her name and her internet is registered in my name (home internet). My first question is that we were paying 20 euros for my girlfriend's internet and it suddenly became 40 euros. Why was this increase made even though the promised internet speed was not available at her home?Also, although I canceled my home internet about 10 months ago and sent the router I used to O2, I am still paying the bill. I moved to a dormitory and I cannot bring O2 here because there is already an internet infrastructure here? I want my payments back for 10 months.Edit o2_Bianca 20.01.25 12:56Uhr: Moved from o2 Home Vertrag&Tarife to English o2 Community Broadband&Landline
Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow. I contacted support team and they created issue, but I can’t get any updates on it.Can something be done about that? May be some kind of Route Adjustment?
Hello O2 Team, I am using DSL 250 connection at home. I am doing home office 90% and without internet I can not work. From last 3-4 days I am really seeing big problems in connection. WIFI is getting disconnected suddenly which cause lot of problem during conference meetings with team and affecting daily work. Is there any specific global problem with O2 service provider.I would really appreciate an answer from an O2 technical team.Edit o2_Daniela: moved from DSL, Kabel & Glasfaser to English o2 Community 17.01.2025 12:37 Uhr
