English O₂ Community: Broadband & Landline
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This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well
I got a label router, over 3 weeks ago, they said I will get an activation email and then I can begin to use my internet. I have received the confirmation of connection email but I still do not get internet. I am connected but the internet does not work. Does anyone have a solution pls?
In June, I provided my new address to O2 for the house I was moving to and inquired about the availability of internet.The hotline informed me that it would be activated starting from July 5th, and I was prepared for it.However, the internet still doesn't work, and the hotline only transfers me to the technical team.When I get connected to the technical team, they keep hanging up on me (a gathering of people who want to go home).I made around 100 calls, but it's very difficult for me as my very low level of German and don't have any friends to help with the phone calls.I managed to make about 5 calls with my German friends , but the routine keeps repeating: hotline -> technical team -> on-site service -> hotline (survey and new product recommendations).The technician has visited my place twice, but the internet still doesn't work. The technical team keeps promising to contact me, but I'm still waiting. and I have no idea what’s going on. Technical Summary:Fritzbox 6660 POWER/D
Hello,I followed the process to return the rented router and the return was apparently successful in the portal, but I still got charged this month (Invoice date: 11/30/2023) for the device not being returned.Has this happened to anyone else?I have the report from the return portal and the DHL tracking to show it was returned.How can I get the money back?Thanks,Seb Router return portal:October 4, 2023 Return processing completed October 4, 2023 Return has been received and is being processed Invoice compensation for non-returned rental devices - November 6th, 2023
Hi, I received an offer by SMS to swap my DSL internet to fiber optic, and since my two-year contract was about to expire, I renewed it for another two years. Since then, I received a new SIM card with a different phone number. However, after doing the porting, the phone number changed again (resulting in three different phone numbers). My new contract cannot be found by any support team (even though I signed it and have confirmation by email from O2). Moreover, my home internet isn't working for most of the day. I've tried calling O2 almost every day, but they always promise to call back and NEVER do. I visited the O2 shop at Alexa, and the staff told me it's a very unusual situation caused by an error in the system by an operator, and they can't help me. Today, I've tried calling O2 numerous times, but they always hang up after a 20-minute wait. I'm desperate to solve my problem! What's going on?!Edit o2_Bianca 20.11.23 10:18Uhr: Moved from o2 My Home Vertrag&Tarife to English o2
Hello, I cancelled my o2 flexible contract last month and received confirmation. However, I was just charged for this month. How can I reverse the charge and make sure that the contract is cancelled? Best,Marta Axxxxxxxx o2_Giulia, 28.11.2023, 16:06: moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline personal data deleted
Every day I have some problem, I restart the router, I turn it off many times and it is still disconnected from the internet, where can I write the complaint? I have already written a complaint for previous days and it is still happening, I am tired of this happening.I looked everywhere for how to write a complaint and I can't find anything in the webpage, it seems they did it on purpose, I can only speak with Aura that is completely useless......it only irritates my nerves. o2_Giulia, 25.11.2023, 14:33: verschoben von DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie zu English O₂ Community: Broadband & Landline
Hi, since upgrade of my internet connection, my modem synchronise always at the same speed, below the contracted one. The maximum speed for download doesn’t go over 190mbit/s. The upload as ou see is synchronising with the contract speed. The table below shows what my router discovers and how it is connected. Is there anything what can be done here ? Upstream Downstream Current Rate (kbps) 42460 204413 Max Rate (kbps) 45852 252135 SNR Margin (dB) 8.7 6.7 Line Attenuation (dB) 0 6.9 Errors (pkts) 0 6
Hello,The previous tenant transferred his contract to me, I’ve accepted the offer today through the o2 website. Then the internet connection in my apartment immediately went down. I need it for work, so I was wondering how long will it take, so I can use the internet in the apartment again?Please, help, I can’t believe the switch of the name in the contract made online should shut down the internet connection.Thanks! o2_Giulia, 24.11.2023, 08:53: verschoben von O₂ my Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline
Hi, I have a new contract, Festnetznummer ending with 1602.When I made this contract, over the phone, I was told I will be getting the Anschlusspreis back and will only have to pay for the delivery fee of the router.In my first invoice I see two charge lines:Anschlusspreis - 20.10.2023 49,99Anschlusspreis Router - 20.10.2023 49,99Versandkosten - 20.10.2023 9,99 And then one line for discount:Rabatt auf den Anschlusspreis des Routers - gültig bis 19.11.2023 -49,99 In total, I was charged 49.99 + 9.99 when I was told I will only pay the delivery costs of 9.99. Please reverse the extra charge of 49.99. Thank you.
Hi, I moved out of my apartment at the end of September 2023, gave a month notice and received confirmation of my cancellation. I already returned successfully the modem to O2 and I just found out I got charged for October-November. Can you please fix this issue and stop charging me? Thanks
Dear O2 Customer Service Team,I am writing to address two persistent concerns that have been discussed over the phone in the past six months, and unfortunately, they remain unresolved despite multiple attempts to seek assistance. Incorrect Monthly Charges: For the past six months, I have consistently observed an additional charge of €10 on my monthly invoice for home internet connectivity The connection was initially established under my husband's name- and was transferred to mine earlier this year. During the transfer of the contract, I was assured that my phone plan and home internet would be amalgamated, resulting in a monthly charge of €24.99 for internet services, with adjustments to be made from the second month onward. This was precisely what my husband was paying as well. Regrettably, despite numerous phone conversations highlighting this issue, the plan has not been revised, and the excess deductions have not been rectified even after the assurance provided from the 2nd month.
I have a few DSL contract, and in this request I am referring to the number ********. On September 21st 2023 my contract ended. I was paying 29.99 with a discount of 7.50, so a total of 22.49. Now that the contract ended, my price went up to 29.99. I would like to extend the contract for the same price I had before (22.49). Thank you. Edit by o2_Steffen: Phone number removed 06.11.2023/15:59
Hello, I was using o2 DSL M Flex internet connection. I cancelled my DSL contract on 16.01.2020 and faxed the cancellation letter on 16.01.2020. I also sent my modem to the address provided by o2 and received a confirmation that the modem was received. However, on 18.02.2020, 17.03.2020 and on 20.04.2020 money was debited from my account. I also received invoice for this (May) month. Why I still receive the invoice after the cancellation of my contract. Customer number: XXXXXXXXXX. Edit o2_Lars: This is a public community, please never share any personal information!
Hello.. Good day. I have mobile internet contract from 02. It is 1 year now and i wanted to cancel because i change location. And in my current home we have our own internet connection that we are also paying monthly. Could you please help me cancel my contract because i cannot bear to pay 2 internet connection. Thankyou so much. Hoping for your response. Edit o2_Ines/25.11./13:30/: aus o2myService Artikel geholt und eigenen Thread erstellt.
HelloI take strange service to my first connect to O2:On October 16, I came to the O2 salon and asked to be connected to optics for a lot of money (400 euros for connection) in Berlin. He said that I don’t need a router, since I have my own, but I need a modem from optical to twisted pair. A whole month passed after I connected, during which time a technician from Telecom came once and connected the optical line in the basement with mine. Next, I expected to receive the modem by mail and even possibly the arrival of a technician who would set up the modem.In fact, after connecting the optics, nothing and no one came to me, but today I received a message, your Internet is active, you can use it. What if I have nothing else besides an optical cable?I returned to the salon where I signed the contract and explained the situation. They seemed to understand me, but for half an hour they offered to rent a router that I didn’t need. I stood my ground that I needed a modem.My colleague connecte
Hi, My O2 internet connection is not working since the activation (for past 2 weeks). I have raised many technical tickets, called the customer care and also visited the local o2 service center and not yet solved.Thus I have raised a cancellation request before the 14th day of contract (last week), the ticket number is XXXXXXXCan you let me know when this will be completed? If I need to return the router, to which address should I send it? o2_Giulia, 19.10.2023, 12:43: personal data deleted
HI , I ordered o2 connected for my home . in October 2023. and for first activation appointment was for 13novmeber but due to technical issues it didn't go as planned. later I was said my next appointment is scheduled 23rd November 2023 later without notifying It was switched to 29th November 2023. I work from home and neither o2 is helping nor Telekom as o2 is depended on Telekom to activate my line. well in this situation I would like to terminate my contract as it has not even activated . can some one tell me how to do it. Thanks for you support in advance. Kind regards Shilpa Edit o2_Bianca 23.11.23 12:26Uhr : Moved from My Home Vertrag&Tarife to English o2 Community Broadband&Landline
Hi team,Out of blue my internet stopped working.wlan indicator is green, but power/cable started to blinkcould you please advise what can be a reason and how to fix?thanks 23.11.2023 09:18 o2_Katja: verschoben aus DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie
Hello O2; I got the service/package [my Home M (2020) LTE] since one year ago and now i rented a new apartment and i need to switch or move the service/package [my Home M (2020) LTE] to the new apartment but i need to have a DSL or Fixed Internet Line at my new place.I have checked already with the o2 shop earlier last week but they informed me to contact the o2 support to perform this service, to move and switch the service from [my Home M (2020) LTE] to DSL. How i can do this? i can do it only by calling the o2 Hotline? or is there any email for the support to raise this request? Please note that i cannot speak good Deutsch yet, so i can call the o2 Hotline but they can speak with me in English? Hope you can clarify this issue. Best Regards.09.11.2023 08:49 o2_Katja: verschoben aus o2 my Home
Hello!My router was supposed to arrive before November 1st, but this morning I was notified that I had to inform the Glasfaser-ID for it to happen (which I had done when I made the order, 15 days ago. What happened to that?). After I informed that again, my Aktivierungstermin just changed from 01.11 to 16.11 and now I am wondering how am I supposed to work properly in my home office during this time. Do you have any solution for that, since this delay was caused by O2 mistake?Thanks.
Hi, so I ordered O2 myHome WLAN 50Mbps with 24 month contract. But I am moving back to my country after two three months and don't want to start this contract. I received the box today with device but I haven't opened it or activated it.Can I return it as it is, without activating it and safely cancel my order and be out of officially starting a contract? N I hope nothing will be deducted next month? Since I'll go in few months I don't want to be in a contract anymore. Thanks,Sam
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