English O₂ Community: Broadband & Landline

Hi everyone,I hope someone here can help or share their experience.I had the o2 my Home L contract with 100 Mbit download speed and used a FRITZ! Box 6660 Cable router.I canceled this contract on 21.04.2025 and ordered a new contract (o2 Home XL, 500 Mbit), which was supposed to start today (22.04.2025) — using the same router as before.However, after restarting the router and checking the connection, I still receive only 100 Mbit download speed, the same as with the old contract.My questions: Is it normal that the speed upgrade takes a few more days after the new contract start date? Do I need to do anything on my side (like reset the router to factory settings or contact support)? How can I check if the new contract is already active on my line? Thank you very much in advance for any advice!Edit o2_Antje: Moved from o2 Home to English Community

I initially took the DSL wifi contract, but later changed to cable wifi contract, and despite returning the first router, I still got  charged 105€ penalty, where the amount got deducted on June 18th, I called the customer care too, they said they raised the ticket and I will get the refund within 2 weeks, but still I didn't get my refund back, please help me in this regard

I'm having serious issues with my O2 DSL connection. While the internet works most of the time, I frequently experience very large ping spikes that cause noticeable lag and temporary freezes.The issue is especially problematic during online meetings (Zoom, Teams, Google Meet, etc.), where audio and video occasionally freeze for several seconds. Sometimes I also notice delays while browsing or using other real-time applications.The problem occurs intermittently throughout the day and does not seem to be tied to any specific device or application. The connection speed itself appears normal when tested, but latency becomes unstable, making video calls and other real-time activities unreliable.

Hello o2 Team,I am trying to renew and adjust my contracts, but the online portal is not loading my DSL options, and the Live Chat is completely failing to connect me to a human worker. I want to handle this entirely in writing/text and do not want to receive any phone calls.I have been a loyal customer for 14+ years and would like a moderator here to check my account and email me an official contract extension offer based on the German specifications below: Hallo, ich bin seit 12 Jahren treuer Kunde. Ich sehe das Angebot für DSL 250 für 35€ und Mobilfunk mit 100 GB für 17€. Da ich drei Verträge gleichzeitig verlängere, möchte ich ein Angebot über maximal 59€ insgesamt pro Monat haben. Dabei möchte ich unbedingt bei der DSL-Technologie bleiben. Außerdem muss meine bestehende zusätzliche Datenkarte für den Hotspot zwingend kostenlos aktiv bleiben (Connect-Option).Es handelt sich um folgende Verträge:DSL-Festnetzanschluss (Endnummer:668) Mobilfunk 1 (Endnummer: 417) Mobilfunk 2 (Endnumme

Hi community,My official O2 Cable activation date was the 19th of May, switching from Vodafone. I have now been without internet for over 48 hours. O2 sent me both an SMS and email confirming successful activation at the end of the activation date, yet I still have no Internet connection.My router is a FritzBox 6660 Cable using my own hardware, not an O2 rental. When logging in to my router the cable signals shows green (ok) and the router successfully reaches the O2 network (router to ISP link shows green in FritzBox GUI), but gets stuck at the ISP authentication step and never reaches the internet. I have performed a factory reset and firmware update with no improvement.I have called customer service multiple times and was told to wait each time and that everything was looking good on their side. On my last call I was told the earliest a technician can visit is in 2 weeks, which is simply not acceptable.What are my options here? At this point I am seriously considering whether cancel

The system added "+49(0)" in front of my German number, even though I had already entered "+49". I'm worried the technician won't be able to call me on the home internet installation date. I cannot edit the number myself.Edit o2_Gerrit 02.07.2026 moved to English O₂ Community: Broadband & Landline

Hi everyone,I am writing here because I am at my wits' end with my o2 DSL connection and the customer hotline has been entirely unhelpful.I have had an o2 DSL contract for over a year. I originally ordered a 100 MBit/s connection for around €40/month. On setup day, the technician told me that because this is an old building on a high floor, I'd only get a maximum of 50 MBit/s and should ask o2 to reduce the contract. In reality, we never even got 50 MBit/s—we consistently only got 10 to 25 MBit/s. This is an absolute joke for a two-person household paying full price.Hoping for a better connection, I recently initiated a provider change to Telekom. Telekom later informed me the switch was canceled, but my o2 line went completely dead anyway. For the last 3 to 4 weeks, I have had absolutely zero internet.I have spent over 1.5 hours on the phone with customer support, getting passed around like a hot potato between the Activation, Contract, and Technical teams. The only "solution" they of

Hi, I ordered my home internet to my new apartment on the 11th June, up until last week I was able to check the order status online, however I am now unable to access that information. When I try to login it doesn’t recognise the details I created or if I follow the staus link in the email it says that Login is currently not possible. I am not sure what is happening?My internet is supposed to be activated on the 2nd July, I have not recieved my router nor had any company contact for the connection.Any ideas?

I am coming from Vodafone and I have Fritzbox-6660 modeledit o2_Solveig 26.06.2026 , 10:57 Uhr verschoben von DSL, Kabel, Glasfaser → English o2 Community : Broaudand & Landline 

Hello. 1 year ago I moved to an apartment my friend lived, and he transfered his O2 contract to my account. It was Cable, FritzBox 6660 and the Fritzbox was rented.I changed from Cable to DSL due to low upload speed on Cable (1mbps), and my contract switched from Cable to DSL. 2 Weeks ago I received Fritzbox 7530AX from O2 and today the technician came and fixed the connection and now DSL works. Now i want to return my Cable router (6660), spoke to support and they sent me sms with this link : http://o2.de/retouren . In this link “Auftragsnummer oder Ihre Referenz” is needed, but i dont have any of those since the router was here since the previous tenant. How should i proceed with the return ?Is it normal for my Cable router to still work and have internet even after i switched to DSL?

Hello, I recently moved to a new apartment and had gotten a contract for cable internet. The website showed that only cable was available for my apartment but now that I’ve moved I see that there is only a dsl connection available. Since I did it in advance it supposedly has already been activated but I don’t have a way to use it. Is it possible for me to change my contract since cable isn’t available?

Hello. My internet has been failing for 13 days. The hotline is useless I have been calling everyday and listening same thing there is no further movement to on my Ticket 9906046 . However, my internal logs show nearly one million uncorrectable errors on DOCSIS 3.0 Channel 1, and five-digit errors on DOCSIS 3.1 Channels 33 and 34. This is a severe line noise / hardware fault at the house amplifier. Please open a technical ticket directly with the network engineering team I URGENTLY NEED THIS TO BE FIXED   

Hi,I have just received today a bill for a router that I have sent back in April. I will happily produce the DHL receipt if you point me to where I can send it, and cancel that charge.A bit more details: I actually sent back 2 routers, I was supposed to move on march 27th, but O2 didn’t offer cable internet at my new address, so I subscribed to a new DSL offer. After a few days, I changed my mind and decided to cancel it all together, unfortunately the new DSL router already got sent. So I ended up returning both my old and new (completely unused router)I have return receipt for both of those, I have also opened a ticket with customer support.Please let me know where I can send all those documents so the charge (that is to be taken from my bank account on 06/11) can be cancelled.Thank you.

Hello, I am planning to order the O2 Home S cable internet tariff for my apartment.The apartment already has a cable internet socket with a DATA connection, and I have a Vodafone cable router (model CGA6444VF) available from the previous tenant.Before placing my order, I would like to know:1. Whether this router can be used with an O2 cable internet connection.2. Whether O2 can activate this router using its MAC address.3. Whether the cable connection can be activated remotely or if a technician visit will be required.I connected the router to the DATA socket and can access the router settings. o2_Giulia, 23.06.2026, 19:30: verschoben von DSL, Kabel & Glasfaser zu  English O₂ Community: Broadband & Landline

Ladies and Gentlemenhiermit reiche ich eine formelle Beschwerde ein, da ich seit über einem Monat erfolglos versuche, meinen bestehenden Internetvertrag auf meine neue Adresse zu übertragen. Trotz zahlreicher Anfragen wurde das Problem bis heute nicht gelöst. Der Internetanschluss ist nicht aktiv, während ich weiterhin für eine Leistung zahle, die ich nicht nutzen kann.5. MärzIch habe den O2-Shop unter folgender Adresse aufgesucht: xxxx Aschaffenburg. Die Mitarbeiter vor Ort waren sehr hilfsbereit und unterstützten mich beim Kontakt mit Ihrer Service-Hotline. Während des Gesprächs wurde vereinbart, dass mein Vertrag auf die neue Adresse übertragen wird und ich alle erforderlichen Unterlagen per E-Mail erhalte. Trotz entsprechender Wartezeit habe ich keine Unterlagen erhalten.12. MärzIch habe den Shop erneut aufgesucht. Auch diesmal wurde Kontakt mit Ihrer Hotline aufgenommen. Mir wurde erneut zugesichert, dass ich alle Unterlagen per E-Mail erhalte. Dies ist jedoch erneut nicht erfolgt

Hello! My O2 DSL internet was successfully activated by a technician today. However, there was a typo in my email address during registration, so I never received the "Willkommensbrief" with my PPPoE router login credentials. I cannot call support. Could a moderator please help me get my DSL Benutzername and Kennwort? My contract number is EPOSxxxxxxxxxxx. Thank you!edit o2_Solveig 16.06.2026, 20:45 Uhr pers. Daten  

Hello,  I changed my Vodafone DSL line to O2 Cabel and my connection was supposed to be activated on Monday 8th of June. I bought a router from ebay and I typed in my mac Adress on Monday, I called O2 and informed them and I waited for some hours for my router to be activated. It turned out that the router I bought was used by Vodafone and it was a rental. The next day I bought a "clean" router from amazon and directly called O2 to change my mac Adress. They guy from support told me it might take up to 4 hours or maybe even 24h. It's been 4 days since that and I still have no internet!!!I am calling every morning and asking if my mac address have been changed, to which I get the answer that "it has been passed to vodafone and that it should take 4 hours or a day or whatever. Some told me that they put me on priority list (whatever that means), yesterday they told me that it is scheduled to be activated between 16:00 - 20:00. But guess what... Nothing happened!!! I've been waiting for a

Hello everyone , I would like to get from my homespot subscription to a dsl one but when I tried to register on my O2 I keep getting an error, any idee how i can change my current subscription without being required to log in a account? 

Ï resigned my home internet contract online on 03.03.2026.I noted today on 13/06/2026 that on my bank account the monthly payement is still on going.I received a letter of confirmation by email of my resignation on 03.03.2026.I would like a refund of the undue amount, what should I do know? Best Regards.

So, I bought a new wifi with Kabel connection. The activation date was the day before yesterday. Got mails about the activation and everything but still the internet is not accessible. I tried everything from rebooting the router to hard resetting it, removing and rejoining the cable but nothing seems to work. I contacted the customer care 2 times. 1st time they said there was a problem from their side and the second time they said there was a problem from my side and that technician team will contact me. This is really frustrating. Have anyone gone through a situation like me? if yes, then do let me know how it got fixed and how much time did it take? All the help and answers are appreciated. 

Hi O2 team, I’m facing important internet connection problem with the O2 home S50 flex, my address on the 4G/5G check report that everything is fine on the website, but while using it i can barely make an internet search. I haven’t been able to use the internet provided by the box since the acquisition and wanted to check if there is any solution other than cancelation. I have tried to move it around i the appartment and almost no impact.Let me know if there is any helpful info i can provide to you.Thanks a lot for your help,

Hello. I don't speak German. Every time it rains, my DSL 100 Flex connection drops completely (it looks like a short circuit on the outdoor line). The internet already went down today. I went to the official o2 Shop today, but the employee refused to help me because I ordered online. I have my Auftragsnummer and 4-digit PKK code ready. Could an o2 moderator please open a support ticket and schedule an outdoor technician for me? Please send the appointment details via SMS only. Thank you!edit o2_Solveig 20.05.2026, 20:06 Uhr verschoben von DSL → Englisch Community  

Hello Team, I was an existing customer (o2 my Internet - LTE/5G internet connection) before switching to the O2 Home S 50 connection. In the O2 website, I can see the traiff would be like 14.99 EUR for first 12 months and then 34.99 EUR from 13th month onwards(for existing customers, it will be 24.99 EUR). But I am paying 34.99 EUR without this discount from the “beginning” itself. May I know why? https://www.o2online.de/e-shop/tarif/o2-home-s-50mbits-kabel-partnerkarte?vas-module=o2TV&zielgruppe=bestandskunden Kind regards,Renjith

Hello Team,Problem 1:I was using SIM based internet connection(017XXXX54285). Then I took O2 Home S 50 (cable based internet). Maybe because I canceled my SIM based connection, I am unable to login to O2 portal. My customer ID is 60XXXX1746 Problem 2:rkm86 is my O2 community ID. Since I am unable to login, I had to create a new one. Is there any way I can get access to my old user account?  I tried to solve it via Chat. but there also login to the portal is needed.  Thank you!Renjith

All sudden this morning my homespot 4g disconnected without any notification edit o2_Gerrit 04.ß05.2026 moved to English O₂ Community: Broadband & Landline