English O₂ Community: Broadband & Landline
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- 9,285 Antworten
Configuring a Fritz!Box for o2 DSL and change the system language to English, Spanish etc.Tutorial
This tutorial intends to help international customers to successfully configurate a Fritz!Box for using it with an o2 (V)DSL connection. Important NOTE! Since the firmware version 7.20 got released you can change the system language of a German Fritz!Box to the following options: German, English, Spanish, French, Italian, Dutch and Polish. Unfortunately, changing the system language is only possible after finishing the intitial setup with the setup assistent which is only available in German.The following will explain to you how to do that step by step.First connect the Fritz!Box to the TAE socket using the grey DSL cable. Then power up the Fritz!Box with the included power supply. Now you can connect to the Fritz!Box via LAN cable or WiFi (WPA2 password is located on the bottom of the router). This is done via internet browser by visiting: http://fritz.box. At first you’ll see the start screen of Fritz!. Here you enter the Fritz!Box Kennwort (which you see in the first picture as well
I don't receive email to verify my email address. How can I check the order status? etc.
How can I check the order status?I decided to go with your offer O2 my Home L Mindestvertragslaufzeit: 24 Monate. According to one of the first auto-emails (from over a week ago) I should have received:So geht es mit Ihrer Bestellung weiter:1. Wir prüfen Ihre Bestellung. 2. Zusätzlich erhalten Sie noch eine E-Mail von uns: Bestätigen Sie darin bitte Ihre E-Mailadresse. Danach haben Sie Zugriff auf Ihren persönlichen Kundenbereich Mein O2 und können Ihre Bestellung jederzeit einsehen und verwalten. 3. Über die weiteren Schritte Ihrer Bestellung halten wir Sie zudem per E-Mail auf dem Laufenden. To date I have not received any confirmation email with link to create Mein o2 account…?Then I received an e-mail with my order number and the information that I can check the status of my order at: www.o2online.de/auftragsstatus/.The link doesn’t work, it takes me here: https://hilfe.o2online.de/, where unfortunately I don’t see the tab with the status of the order /only FAQ, forum, et
Sending mac-address not working via online
Hello team,I ordered Home L cable internet from O2. It will be activated on March 31st. I bought the modem myself. I received a mail from O2. The mail says that I have to send the Mac-address to O2 before the activation. When I go to O2`s website, when I want to add the mac-address, the page does not refresh. How can I send mac-address? Best regards,
Early termination of O2 my Home S LTE internet connection since moving to a new place
Hi team, I have been using the O2 my Home S LTE internet connection since almost 1 year out of the 2 year contract. My current rental apartment contract is ending soon. The new place where I am shifting already has a internet connection. (It’s in the same city)I want to check if I can terminate my LTE connection sooner. I tried to use the check availability function on the O2 website for LTE connection at the new place, however, it comes back with the result that the selected LTE connection is not available at the new place. It doesn’t make sense to carry the LTE connection to the new place when it is not available as well. Please help.
time for technician appointment at home
Helloi need to know the window for the technician home coming.Tomorrow is the date for the activation but i don’t know what’s the slot time fixed.I cannot stay at home all day to wait for technician but also the customer care don’t help me with this information and there is not in my personal o2 home page. How can i know this info ? thank you !Best RegardsAlessandro Cevasco
Problem with DSL connection
Hello!So I have an internet contract since November but it never worked. I had an appointment with a technician and he told me that the cable has problem. Then I made an appointment with the technician that O2 recommended me through an SMS. When he came he told me that according to him there is no problem with my line and that I have to book an ATT appointment with a technician of o2. I tried 3 times to book one but so far I haven't made it. I need an ATT appointment as soon as possible because it's been 5 months now. This is truly the last chance I give to this to work. Thank you.
No Internet and no router since the beginning of the contract
Dear O2 team! My name is Andrii I have ordered home internet and by contract it had to start from 7 or 9 December. But till now (February) we have no internet and no wifi-router (o2 told us that the old one is not suitable, although this is a regular router from o2 too, the new one you haven't delivered yet). The consultants and customer service have told us many reasons why we don't have the internet but didn't help us. Each of them had his own reason like 'you need to buy a new router' or 'you need just to replenish the tarif' or 'everything is ok, we don't know what's wrong'. So, I decided to cancel the contract - I don't need such service anymore. But I have received the email that the contract will be canceled only 08.12.2024. As I paid for the internet connection and don't have internet till now and you as a provider can do nothing, for what should I pay? I'm waiting for your reply Edit by o2_Manuela: removed from: and created a new topic. 12.02.23. 17:38 Uhr
Tehcnician did not showed up at appointment
Hello everybody,I am writing as I have an issue with my technician appointment.I had an appointment with one of o2’s technicians on 27th of February. On 27th early in the morning I was called by an o2 representative apologizing that their technician will not come due to a personal reason.I confirmed that everything is ok and we agreed to arrange a new appointment for 2nd of March. Yesterday, I stayed at home with the belief that the technician will come and everything will be fixed. I was unpleasantly surprised by the fact that I waited at home for nothing. The technician didn’t showed up, I also have proofs of being at home as I had to pick several large parcels.During today, I got in contact with a customer support person via chat in English and they confirmed me that the technician was at my place and I was not home. She told me that an appointment will be displayed on my account at a random date she chose not following my needs.Now, I don’t have a new appointment even at random dat
Dear Madam/Sir, I am moving abroad and want to cancel my broadband internet. I have read the information provided online, but I have two questions:-I will get my deregistration certificate 1, 5 months after I have moved abroad. Can I instead provide you with the confirmation email from the landlord? Alternatively, can you provide another solution, please?- I am moving in with my parents and so don’t have a landlord or new employer. Can I instead provide you with my registration to the health care system?Thank you very much in advance. Kind regards, Stratis edit o2_Solveig 24.01.2023, 15:44 Uhr , moved from o2 My Home → English o2 Community : Broadband
Using the alphanumeric keypad on the landline thats my Network phone
I have a new router that isnt working. Tech want to walk me through and i am ok with that except i dont know how to type in the new router code as it is alphanumeric, on the oldfashioned landline keypad. Anyone able to help me out here? There must be a sort of menu or toggle facility. I am trying to make this work…. so frustrating as I dont speak enough German (in Berlin) to understand every word!Edit o2_Lars: Moved from Wohnzimmer to English/Broadband - 14.03.2023 - 09:27
Hello,I have moved back to my home country from Germany due to some family issues and I need to cancel my O2 internet contract under extraordinary circumstances. How do I proceed ? I have the de-registration certificate from Germany but there is no document of moving abroad since I came back to my home country. How should I proceed ?
phone number to be recontacted
Hello,i have a little problem.I am waiting for O2 to install the dsl cable to my flat.I have used as contact number for the day dsl cable phisical installation my italian number (prefix +39).I have not a german sim card. How can i change this in profile status (it’s green box and i cannot change it) to be sure that thecnician will find me on site the day of activation ? The O2 registration form don’t permit to add other that a germanish phone number. Thank youAlessandro edit o2_Solveig 08.03.2023, 17:10 moved from o2 My Home → English o2 Community Broadband
Shifting to a new apartment within same building
Hey O2 support team, I have to shift to another apartment within my building and since I have a DSL connection, I would like to know how to proceed further. As the address will remain the same, do I still need to book an appointment with the technician via O2? If yes, would it be fine for me to forward the number of the Hausmeister to the support team to arrange for a suitable time? Please let me know as feasible. Thank you very much. EDIT: verschoben von DSL, Kabel in Englisch :Broadband o2_Maria
O2 my Home M Flex change to 24 month contract and upgrade
I wonder how to change from flex to normal tarif with speed upgrade, I did only found a steps to order new connection, and I assume I need to cancel the previous one.what is the procedure in this case? will I loose my kombi-discount for my mobile if I will do so ? will I get the kombi discount for the dsl (which is in the configurator) when changing the contract from 1-month to 24 months with speed upgrade ?
misleaded to change my contract package by O2 representative
Hello O2 DSL community,I'm writing to share my recent experience with O2 DSL and to seek some assistance in resolving the issue.Approximately one month ago, my internet connection was disrupted due to a massive disturbance. I contacted O2 DSL customer support to ask about the status of the disruption and to inquire about when my internet would be restored. During this call, the representative offered to change my package, claiming that the technology of new package is more up-to-date and nothing is changing and the price would remain the same. The representative recorded my voice agreeing to the change, and I accepted.However, after the package change was activated, I realized that I had been misled. The new package only offers 50 Mbps, whereas my previous package offered 100 Mbps. I feel that I was not properly informed about the changes to my package and that I was misled into agreeing to a lower-speed plan.I mean who does this? Changing the internet package from high speed to low s
Internet account cancellation
I transfered to a new address and my new accommodation has already an internet connection. I would like to cancel only my home internet service under my account. What should i do? How long would it take to cancel it? And do i have to pay anything? Please help! o2_Giulia, 05.03.2023, 17:48: moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline
Dear O2 customer team,I cancelled my O2 DSL contract about a month ago and it should have been cancelled on 03.03.2023However, when I logged in to the O2 website (on 04.03.2023), there was a message saying the contract will end in 2 days. Can you tell me if the contract is finished, or did I do something wrong? Best regards,Antonio
Can't conform my email address
Hi,I recently subscribed to O2 DSL S and somehow I cannot confirm my email address.It says on my account that a confirmation email was sent to my email box but I do not receive it: “E-Mail Bestätigung abschließen:Wir haben Ihnen eine E-Mail mit einem Bestätigungs-Link zugesendet. Bitte prüfen Sie Ihren E-Mail Posteingang.”I tried to resend the confirmation email several times but it never worked. It’s not in the spam box and my email address is correctly written.Could you help me with that?Thanks
21 days to get connected !!??
Hello, I wanted to become a new O2 client - wanted to order and buy the cable-connection tariff “O2 my home L Flex” for my apartment in Munchen, but the nearest date of visit of technician (to get connected) is 21-March!!! (21 days from today!!!) - it’s too late for me! Can I get connected earlier? (not later than 15-March)?Otherwise I’ll have to connect to vodafone, which can do it in 4-5 days.o2_Antje: Moved from My Home to English Community / 28.02.2023
The first month charge
Hi there, I decided to use O2 as my main Internet provider at home because that your offer looked better then offers of your compiteters. But now I got that I was deceived. In your advertisement, you don’t mention anything about the connection payment, so your clients keep in mind only monthly payments. okay! It might be a problem of your consumers, but why do you charge for the connection 49,99? and do it twice!!! Edit o2_Rebecca: moved from MyHome:Rechnung to English Community / 20.02.2023 // 13:44
How can i change my internet plan from DSL to cable before technician visit?
Dear Community, I have recently bought the O2 DSL Tarif plan but I want to change it to the Cable connection. Could you please tell if it is possible? Technician hasn’t visited yet. Appointment is after 10 days.Thanks!Edit: moved from o2 Home, 10.01., 16.45 Uhr, o2_Micha
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