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I'm getting charged for a router that I have sent back in April

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Einsteiger:in
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Hi,
I have just received today a bill for a router that I have sent back in April. I will happily produce the DHL receipt if you point me to where I can send it, and cancel that charge.
A bit more details: I actually sent back 2 routers, I was supposed to move on march 27th, but O2 didn’t offer cable internet at my new address, so I subscribed to a new DSL offer. After a few days, I changed my mind and decided to cancel it all together, unfortunately the new DSL router already got sent. So I ended up returning both my old and new (completely unused router)
I have return receipt for both of those, I have also opened a ticket with customer support.

Please let me know where I can send all those documents so the charge (that is to be taken from my bank account on 06/11) can be cancelled.

Thank you.

2 Antworten

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • June 4, 2026

Hello ​@bebopmot,

welcome to our o2 Community 🙂

That is good when a ticket is already opened.

You can sent a foto of the return receipts via our contact form.

At the bottom you can upload JPG or PNG files via this button:

Please keep us also updated here 🙂

Best Regards,

Gerrit

    B
    Einsteiger:in
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    • bebopmot
    • Autor
    • Einsteiger:in
    • June 5, 2026

    Hi ​@o2_Gerrit,

    Thank you for your reply, I have sent the receipts pics via the contact form.
    I will keep you posted on further developments.
    Thanks for your help.

    Best.

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