contract different from what i confirmed on phone

If you only renewed today, you couldn't have received confirmation of the new contract yet. What kind of contract is it?

I did receive it right after I confirmed by phone. It is an Umzugsauftrag.

revoke.

http://www.o2online.de/widerrufen/

I would like to clarify with o2 first. What is your email address?

There’s nothing else to sort out on the side, just revoke it and be done with it.

Hello ​@kayleung,

welcome to our o2 Community 🙂

That is not so nice, when your Umzugsauftrag has not been confirmed the way it was agreed.

Is it a change of address with a one-time fee of 49,99 € or with a contract extension?

Unfortunately, you are here registered with a prospect account without a contract attached, so we cannot check the order.

If there are for example not the agreed discounts in case of an extension, the way would a revocation.

In writing, you can contact us via our contact form.

Best Regards,

Gerrit

​@kayleung 

Keep an eye on your withdrawal period, it wouldn't be paused by an inquiry.

Indeed, it will not be paused as Bumer writes 

You can also try to register here anew with the number of your contract, if necessary with a new user name.

Then we have the possibility to take a look from here 🙂

Best Regards,

Gerrit

​@kayleung you can get in touch with O2 per email with the Kontaktformular if you still want to contact them.