contract different from what i confirmed on phone

If you only renewed today, you couldn't have received confirmation of the new contract yet. What kind of contract is it?

I did receive it right after I confirmed by phone. It is an Umzugsauftrag.

revoke.

http://www.o2online.de/widerrufen/

I would like to clarify with o2 first. What is your email address?

There’s nothing else to sort out on the side, just revoke it and be done with it.

Hello ​@kayleung,

welcome to our o2 Community 🙂

That is not so nice, when your Umzugsauftrag has not been confirmed the way it was agreed.

Is it a change of address with a one-time fee of 49,99 € or with a contract extension?

Unfortunately, you are here registered with a prospect account without a contract attached, so we cannot check the order.

If there are for example not the agreed discounts in case of an extension, the way would a revocation.

In writing, you can contact us via our contact form.

Best Regards,

Gerrit

​@kayleung 

Keep an eye on your withdrawal period, it wouldn't be paused by an inquiry.

Indeed, it will not be paused as Bumer writes 

You can also try to register here anew with the number of your contract, if necessary with a new user name.

Then we have the possibility to take a look from here 🙂

Best Regards,

Gerrit

​@kayleung you can get in touch with O2 per email with the Kontaktformular if you still want to contact them.

Hi ​@o2_Gerrit ,

It is not about the umzugkosten, I was told that I will have to pay only a certain amount monthly for  the whole 24-month contract, but on the email confirmation it show I have to pay more from 13th month.

Hello ​@kayleung ,
Please get in touch with us via the contact form and attach the document confirming that you have been granted the 24-month discount. 
Kind regards,
Solveig 

I sent my question via contact form on 10.08. But have got no reply yet. The 14-day revocation period will end on 19.08., please I need a reply urgently.

Then you will need to send in the revocation. Nobody here can speed up the reply from O2.

Before I withdraw it I want to ask why the contract is different from what he confirmed.

​@kayleung 

well, as my colleagues already explained we don’t have any access to your data. So we are unable to confirm if there is a difference. 

Please try to sign in with the data of your landline contract and then get back to us.

Greetings

Manga

I have not been able to link my contract to my account that’s why I keep saying that I need to contact you via email. If you are not able to reply there, what is the point of asking me to send you message with my contract via contact form?

Anyway it doesn’t matter anymore, I have sent the withdrawl.