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No internet connection since yesterday

Besucher:in

Hello, since yesterday my router hasn't been able to connect to internet and before that the connection was inconsistent through out the day. Today I already sent a ticket through the my service o2 app but still haven't gotten any response. I live in Reutlingen, post code 72768. At this point I don't if the problem is the router itself or the landline connection. 

4 Antworten

Bumer
Legende
  • BumerLegende
  • July 14, 2026

Which technology?

Besucher:in
  • Kiskijavi
  • Autor
  • Besucher:in
  • July 14, 2026

DSL cable connection.

Bumer
Legende
  • BumerLegende
  • July 14, 2026

https://www.o2online.de/service/internet-festnetz-stoerung/

    o2_Rebecca

    Hello ​@Kiskijavi and welcome to our community 🌼we’re happy to have you!

    It’s a shame your DSL connection isn’t working :( Which lights on your router are on, flashing or off?

    It’s best if you report the fault to our technical support team. 0800 525 1378 (Mo - Fr 7:00 bis 20:00 Uhr, Sa 10:00 bis 18:00 Uhr)98u
    Bumer has also shared a link with some helpful tips. Has that perhaps already helped you?

    Kind regards, Rebecca

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