Still no help from O2 technician

Hello everyone,

I am an O2 customer and I signed a contract with them on June 17th to get a fiber connection in my apartment. I gave O2 my fiber ID but they said it was wrong. And my fiber modem is from Telekom.

And when I check the status of my fiber connection on my O2 profile page, it says that Telekom needs to build a fiber connection at my address, which is not necessary at all, as every apartment at my address has a Telekom fiber modem. So the fiber optic connections at my address are already in place.

I have called O2 several times and they always just say that a telekom technician has to check my address and that you have to wait until they send you an email. It's been over a month now and no email, message or call.

Does anyone here can help me on this regard? i want technicians from O2 trigger or let telekom know about this since this issue has gone over a month and im living on mobile data. 

I have called and asked from telekom people and they said to talk to O2 technicians since you are not a telekom customer.

I have attached the status from my O2 profile page for reference.