Contract Renewal Request: Upgrading DSL 250 and Mobile Tariffs (Text only)

Hello ​@WhysoSchwer,

welcome to our o2 Community 😀

We would be happy to prepare an offer for extending your three contracts and will email it to you in the coming days.

You can then review it at your leisure and place your order directly if everything looks good. 

Please note that we cannot apply the terms for new contracts to a contract renewal. However, we should certainly be able to find suitable discounts for your contracts.

Should you have any further questions, we are happy to assist you.

Best regards

Giulia

Hello ​@WhysoSchwer  😊 As requested, I have sent you the following offers by email:

- o2 Home L 250 for your home internet connection

- o2 Mobile M Boost for the mobile contract ending in 417

- o2 Mobile M Extra 100 GB for the mobile contract ending in 482

Our offers are valid for 8 days, so you have plenty of time to review everything and decide whether you would like to accept them. If you have any questions or would like to make any changes to the offers, just let us know. We’ll be happy to take care of it for you.

Best regards, Senay

Sorry, but the conditions offered are really far away from the expectation. I believe I was not requesting irrealistic offer taking into consideration that after 14years I see much better than conditions for new customers. 

I don't intend to enter in a haggle war, so I'll look my options elsewhere. 

I think phone offers are okay although still too high, but the dsl offer is definitely too high against expectations. If you can do better on this front I'll extend all 3 contracts 

Thank you for your message 

​@WhysoSchwer What are you supposed to pay in total for all three contracts, if I may ask?

sorry ​@Joe Doe  I will not publicly discuss private communications, nothing personal

Mitarbeiter von o2 haben gerade versucht, mich anzurufen. Wie ich bereits ausdrücklich geschrieben habe, befinde ich mich auf der Arbeit, möchte nicht telefonieren und bitte darum, von jeglichen Anrufen abzusehen. Bitte klären Sie dieses Anliegen ausschließlich hier über das Forum per Text und senden Sie mir ein neues Angebot per E-Mail zu.