English O₂ Community: Broadband & Landline

 I booked O2 cable internet on 18.11.2024, the activation date was 11.12.2024 but today I still have no internet. This is what has happened so far.The router did not arrive before the activation date. As I need the service urgently, I purchased my own router and contacted customer support to provide the CM Mac address, so that I could use my own router. That didn’t work, they said that they had some technical issues and it was not possilble to register the Mac address but at the same time they did not know when their rourter would arrive. After a long wait, the rented O2 router finally arrived, I connected it and I managed to access it through the UI. Everything looks good there for me, but I still have no internet for some reason. This is what I see using the rented O2 router: The overview page indicates it is connected to internet:

Hi!I’d like to change my old “O2 my Home XL Flex (2020)” - 44.99 EUR/month tariff to the new “O2 Home L 300” (34.99 EUR/month) tariff.I have a list of questions regarding this.How to do the change? Is the Anschlusspreis applied to me? If yes, is it discounted to 9,99 EUR as advertised on your website? Can I upgrade the router at the same time? Now I’m paying 4.99 monthly for the FRITZ!Box 6660, I’d like to have a FRITZ!Box 6670 with wifi 7 and send the old one back to you.Best regards,Andrei

Sehr geehrte Damen und Herren, ich habe heute einen Router in Stuttgartt erhalten, wofür ich dankbar bin, aber ich bitte Sie dringend, die Verbindung zu meiner Adresse so schnell wie möglich zu beschleunigen,die Gründe habe ich in einer früheren E-Mail geschrieben

Dear All and O2, I submitted a contract termination within the 2 years of binding period online with normal notice period. I have received an automatic confirmation of receipt. This confirmation contained information including my “Kundennummer”.A few days later I have received a postal letter in which O2 requires my “Kunden- oder Festnetznummer”. They also informed me that if I want to terminate the contract as soon as possible then send my letter about the termination to Nürnberg. I am a bit confused that why should I send “Kunden- oder Festnetznummer” (if it is in the confirmation)?From this communication it is nor clear for me that should I write the termination letter at all events or it is not necessary?The other part of the story is that I will permanently move to abroad at the end of October but I did not want to refer to this reason because in the middle of May I have received a postal mail from O2 inf

Dear Madam/Sir, a few years, my DSL contract with O2 was updated as O2 Classic S with the Download 50M (by then, it was the highest available). But the speed seems slower and slower for a couple of years. I have tested with the different APP and now it is mostly at 25M (all connection is disconnected, only a PC used for testing is connected).I reviewed the O2, and now the same price at 29,99€ is for O2 HOME M at download speed of 100M available in my address.So i have a question how can i changed the current contract with the new tariff?Best regards! Jianzhong Li edit o2_Manga:verschoben von o2 Home: Vertrag &Tarif zu Englisch: Broadband &Landline 

Hi guys, my internet plan is O2 Home S 50 Flex  and i am using a great quality router. which standard speed now is only 15mbits which is too slow for me. I tried to change my package but couldn’t change. Does anybody can tell me. How do i stop the old and open the new package or just transfer to the new package.

Hello O2 Community,I have an O2 DSL connection with a plan of 50 Mbps. When the technician came for installation, he mentioned that I live in an old building and therefore the maximum speed I could get here is around 30 Mbps.However, my immediate neighbour in the same building has the same type of DSL connection and they can get 100 Mbps. This difference has left me confused.I would like to understand: Could this limitation be due to my specific apartment’s wiring or the overall building infrastructure? Could it be related to how the DSL line is configured by the provider? Is there any possibility to upgrade my speed? I would appreciate any advice, steps I should take, or who I should contact to investigate this further.Thank you in advance!Edit o2_Antje: Moved from DSL to English Community / 11.10.2025

Hello O2 Community,I currently have an O2 DSL contract that runs until the end of 2026. Is there a way to switch to another internet provider before the contract expires without having to pay a high fee? What are the terms and conditions for early termination or a provider switch with O2? Is there a possible transfer fee I can pay to get out of the contract early?I look forward to hearing about your experiences and tips.Thank you very much!Edit o2_Antje: Moved from DSL to English Community / 17.10.2025/ Titel angepasst

I have recently ordererd internet service to my apartment. But according to o2 they are not sure if fibre infrastructure is available in my area yet, but they gave me a contract with activation date in January 2026.In went back to the o2 shop in Pasing Arcaden to cancel the order, but i was told I cannot cancel the order even though the contract is not activate yet.How can I cancel this contract?Moved to English: Broadband & Landline // 21.10.2025, 13:25 Uhr, o2_Rebecca

Hi all,I’m moving to a new house, which has the following setup: a TAE connection in the cellar closet (where the previous tenants had their modem/router), next to which is a 3-port ethernet hub connecting to outlets in the Wohnzimmer (on the EG) and to two rooms on the 1st floor.With the router in the basement closet, WiFi was (unsurprisingly) fairly weak throughout the house.My hiccup: there is another room in the basement, which is finished, and which I would like to use as my office, and which I would like to have a wired connection for (so that I’m not reliant on weak WiFi). It also has a TAE connection box in the wall (but isn’t connected to the closet hub via that in-built ethernet connection). Is there a way to keep the original setup that the previous tenants used, but also to somehow use the TAE connection in the basement-office, so that that room has wired internet access?I know that I could:(a) run an ethernet cable across the length of

Hello everyone,I subscribed to a cable Internet service that can be canceled at any time on the website. I checked on the website to see if my home was eligible for cable connection, and the answer was yes.The technician came yesterday and clearly told me that the cable connection was too weak and that the contract would have to be canceled and replaced with a DSL connection.However, I have no way of canceling it, as it has not yet been activated and will not be until October 28, 2025.I don't know if this is done automatically after the technician's report or if I have to do it myself.I would therefore be grateful if you could help me resolve this issue so that I can cancel this contract and sign up for another one, but for ADSL.Thank you in advance for your response.

I received an email to contact you on the following number, but the answer machine speaks only German, and I don't. I called the English support number they said the only way to find someone who speaks German to contact this number.. what to do?Bitte kontaktieren Sie uns so bald wie möglich unter +49 (0)89 78 79 79 400, damit wir die Daten gemeinsam prüfen können.

Hello,I don’t know what to do anymore. O2 sent me an invoice of 390€ that I need to pay, because according to them I didn’t them my Abmeldung properly. I moved out of Germany so I’m no longer living there and I don’t know what I have fee to pay to end my contract. Furthermore, I didn’t see the mail and didn’t pay, now they asked me 120€ even more. I try to contact the customer service but it’s slow and nobody really know. Did someone already have this kind of problem ?  Thanks Edit o2_Kathi 30.09.25 Moved from the section o2 Mobilfunk to English o2 Community: Broadband & Landline

Hello Team, I have an active O2 my Internet 150 Online (LTE) connection, which I am canceling and want to move to Cable based connection. But I have booked for a DSL connection initially (o2 Home Anschlusses [CINAo2xxxxxxx54B]). Later figured out that the wall socket is not in a convenient place so, I asked O2 chat support to change the DSL to Cable based contract. They have canceled the DSL contract but later I got an email from O2 saying that I already have an aktiver Internet- und Festnetzanschluss and I should contact O2 support. I tried contacting via phone and chat but not getting connected. Could you please help on this contract problem? Also, is there any email ID for O2 support team so that I can avoid posting it in the O2 community? Thank you! Edit o2_Kathi 09.10.25 Order number removed for data protection reasons

I have not received my Welcome to O2 email with my express activation detailsThe last person that lived in this appartment had an internet connection, and the connection is still working, so i dont need a technician to come to my apartment but i cant find my `Leitungs-ID` because i dont have my `Benutzername`Edit: Moved to our english community, o2 Michi 28.12.2024

Hello, I have a contract with o2, since June 2024, and the internet stops working continuously, on January 29th it stopped working, a technician came on February 7th, this was 10 days without internet, and they keep charging me the normal price, today again the internet stops working..., I don't know what else I can do with these problems.edit o2_Solveig 18.02.2025, 10:03 Uhr verschoben von DSL, Kabel.. → English Community 

Hi, I had ordered O2Home M 100 internet, which was activated today. I received an Email asking to connect my Router. But the router has not arrived yet. I also did not receive any information on tracking number. I tried calling the English customer service. After waiting for 15 mins, the call got automatically cut. Who should I contact now? edit o2_Solveig 01.10.2025, 10:29 Uhr verschoben von o2 Home → English o2 Community 

my internet activation date at the new address (after a change from original address) is 03.09.2025 and was scheduled between 8 am and 12 pm but i still have no internet connection. also i cannot reach the O2 homepage!

Hello. 1 year ago I moved to an apartment my friend lived, and he transfered his O2 contract to my account. It was Cable, FritzBox 6660 and the Fritzbox was rented.I changed from Cable to DSL due to low upload speed on Cable (1mbps), and my contract switched from Cable to DSL. 2 Weeks ago I received Fritzbox 7530AX from O2 and today the technician came and fixed the connection and now DSL works. Now i want to return my Cable router (6660), spoke to support and they sent me sms with this link : http://o2.de/retouren . In this link “Auftragsnummer oder Ihre Referenz” is needed, but i dont have any of those since the router was here since the previous tenant. How should i proceed with the return ?Is it normal for my Cable router to still work and have internet even after i switched to DSL?

Hello can someone please please help me. My o2 5g homespot arrived today. Ive activated the sim with a pin and tried to connect. First of all, it lets me connect to the wifi then comes up with the “wilkommen” page where i have to type in the other password for the user interface on the back. No matter what i do, if i reset the box etc, the other password on the router DOES NOT WORK. please someone help me i really need wifi set up asap!! Edit o2_Kathi 30.09.25 Title adapted for a better overview

Hello, so i already cancelled the contract of my wifi, but i still need to pay until December 2026. Can i terminate it as early as possible? i have read some other inquiries and it is said that i need to pay 3 month of payment to terminate early, is this a possible option for me?

Dear O2 Team,I would like to report a confusing matter related to Internet offers.I previously had a O2 Home 50 S (DSL) offer and contacted the hotline to actually upgrade to a faster connection.This page list all the “O2 Produktinformationsblätter”.Where the O2 Home 300 L is also listed, and I planned to picked up this one.The .pdf file specifies roughly everywhere that it’s available for optic fiber and DSL (and no Kabel). However, on the hotline it was confirmed to me that it an optic fiber-only offer.If the .pdf contains errors they should be corrected (hence thi

Hi,I first took out a Cable contract with a switch from vodafone which was not successful. Then I cancelled it and again took out a completely new contract.The contract should start on 15.09.2025. I received a mail with contract details, and my landline number.  But, I'm unable to login to my o2 and can give my Fritzbox MAC-Adress (i already have a Fritzbox). I called the English hotline, but they said the contract should be activated on time and I should call the activation hotline (who speaks only German). So, that was a dead end.  I now don't have any Internet and no way to know what happened with my contract. Edit o2_Antje: Moved from o2 Home to English Community

Hello, My order is O2 Home S 50 Flex .I have some questions about my order and my network1. I received the sim card and put it in my own router which i think is good quality but no 5G, and the internet speed is just about 15m/s average of the whole day is it normal or do i need to upgrade a better touter to get high speed? What is the average speed when renting your router?2. when I take out this sim card from router and then put it in my cellphone iphone, the net speed is so fast and i can see a 5G signal on the phone.3. My combo said it is unlimited network, I am curious if I just insert the sim card on my cellphone not a router and use it with high speed net, will I have limits or be charged for other cost? If I just use the sim card on the phone not a router? Please let me know. Thank you.Edit o2_Daniela 19.09.25, 19:02: moved from o2 Home:

Hi, I first took out a Cable contract with a switch from vodafone which was not successful. Then I cancelled it and again took out a completely new contract. The contract should start on 15.09.2025. I received a mail with contract details, and my landline number.    But, I'm unable to login to my o2 and can give my Fritzbox MAC-Adress (i already have a Fritzbox). I called the English hotline, but they said the contract should be activated on time and I should call the activation hotline (who speaks only German). So, that was a dead end.    I now don't have any Internet and no way to know what happened with my contract.