Home Internet

I signed the contract for my Home Internet connection on 04.07.2026, and the latest activation date was 27.07.2026, as stated in the contract. Initially, the contract signing person told me that the Technician would visit me on the day of activation, but nobody visited, and I did not have internet activated at my home. The next appointment was on 30.07.2026 and 31.07.2026 nut again nobody visited to solve the problem. I call at least 2 times a day to O2 help center to get this issue solved, but I don't have a solution to date. Then the next appointment for the technician was scheduled on 14.08.2026, and still they did not visit my home to solve the problem. I tried calling O2 again, but still no solution. I had the last appointment on 25.08.2026 and took a holiday from my work to make sure that I don't miss the technician appointment, but again they did not visit. I have been waiting since a month to get my internet connection activated and it is really frustrating to call O2 every day and ask for the update. Today (28.08.2026), I spoke to Mr. Tadywha and he gave me the ticket number but could not tell me when will I have my internet activated and did not let me finish my query and hung up the call. Really a frustrating experience with O2.

Edit o2_Kathi 28.08.26 Moved from the section DSL, Kabel & Glasfaser to English o2 Community