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Cannot create Mein O2 account for O2 Home S 50 Flex

  • September 8, 2026
  • 11 Antworten
  • 31 Aufrufe
Besucher:in

I am a O2 Mobile user. I created an account for Mein O2 easily and okay for that. Then after applying Homespot, everything okay: delivery is so quick in a day, activation and using no problem.
But then I want to use the Mein O2 app. There I faced a wall. I learned to know that I cannot add it to my current O2 sim Mein O2 app because it is prepaid and thus they are on different system. Okay I accept that, but then I try to create an account for my "O2 Home S 50 Flex” plan it is showing like that. I try to use all 3 things (Landline,Mobile Numbers & Email) as user account. Nothings work. I tried as a Mobile Phone user and then after OTP it goes back to the first screen.
How can I create a Mein O2 account to see my invoices monthly. My first month is now up and there is still no deduction from O2 (not even the inital setup fees) for that plan yet. I created SEPA payment when I applied.
Please give me a way to see my invoices. I do not receive mail either.

    11 Antworten

    5G_Tester
    Legende
    • 5G_TesterLegende
    • Legende
    • September 8, 2026

    Currently, there is a known issue with creating new accounts of “mein o2”.

    You have to call the service hotline tomorrow, that your invoice will be sent to your adress. 

    Just one question: Which technology is planned for the Home S 50 and is the connection already activated? 

    Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
    Besucher:in
    • Night_Fury
    • Autor
    • Besucher:in
    • September 8, 2026

    Yes, thanks for the information. I will try that as a last resort; as calling call centers is not my favorite things to do as I prefer in writings to make things sure.
    I am not sure what you mean by "planned technology” as the “O2 Home S 50 Flex” is just a Sim Card inserted into a 5G router, data unlimited max 50 Mbps and cancellable in 4 weeks notice. I decided to use this as it will be quick to deliver to me and the Kable installation fee are nearly 100.

    5G_Tester
    Legende
    • 5G_TesterLegende
    • Legende
    • September 8, 2026

    On the screenshot you sent, what happens when you enter a personal customer identification number? 

    Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
    Besucher:in
    • Night_Fury
    • Autor
    • Besucher:in
    • September 8, 2026

    That is the error message that appeared after filling the identification number and everything on the form.

    5G_Tester
    Legende
    • 5G_TesterLegende
    • Legende
    • September 8, 2026

    Since the weekend there are some bugs with the registration in Mein o2.

    What you can try is the following:

    Go to the login page, enter your email address, click "Continue," then select "Log in without a password," enter your mobile number, and you'll receive a code. Enter the code from SMS there and when you are logged in, you can set the password manually. 

    Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
    Besucher:in
    • Night_Fury
    • Autor
    • Besucher:in
    • September 8, 2026

    No, there is this known error of going back to log in page Loop after putting in the OTP. I found same error on this community and O2 has not fixed that.

    5G_Tester
    Legende
    • 5G_TesterLegende
    • Legende
    • September 8, 2026

    You could try to use an incognito tab. 

    Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
    Besucher:in
    • Night_Fury
    • Autor
    • Besucher:in
    • September 8, 2026

    Already tried on incognito. cleared cookies. different browers and even different laptops and phones. Still looping back several weeks ago and now too.

     

    Besucher:in
    • Night_Fury
    • Autor
    • Besucher:in
    • September 8, 2026

    Jumping in because I do have the same problem as I had an my o2 account with my prepaid sim. Then, I ordered a Homespot with same email. now I changed my prepaid card my o2 to another email and trying several things and I found this thread.
    I have now ordered the test card to try to create an account.

    Bumer
    Legende
    • BumerLegende
    • September 9, 2026

    Zur Info, doppelt:

     

    Bumer
    Legende
    • BumerLegende
    • September 9, 2026

    Zur Info, inzwischen wird das Anliegen verteilt:

     

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