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DSL not working for days and Telekom did not fix it for a month

  • Sept. 17, 2026 7:40 AM UTC
  • 1 Antwort
  • 21 Aufrufe
Besucher:in

Hello, 

The Telekom technician has figured out that there is outage from outside the house and it has been a month since. They haven't fixed it. Could you please help? In 45329 Essen, Germany 

Thank you. 

Lösung von o2_Solveig

Hello ​@Tri179 ,
welcome to our o2 Community 😀
I’m sorry there’s a fault here. 
Telekom is already working on fixing it. 
Unfortunately, there’s nothing we can do here, and we’re also dependent on them resolving the issue. 
As the message says, you’ll be kept informed about the next steps. 
Kind regrads, 
Solveig 

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1 Antwort

o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • Lösung
  • Sept. 21, 2026 5:13 PM UTC

Hello ​@Tri179 ,
welcome to our o2 Community 😀
I’m sorry there’s a fault here. 
Telekom is already working on fixing it. 
Unfortunately, there’s nothing we can do here, and we’re also dependent on them resolving the issue. 
As the message says, you’ll be kept informed about the next steps. 
Kind regrads, 
Solveig 

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