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FRITZBOX 7590 does not connect to DSL

  • August 16, 2026
  • 5 Antworten
  • 52 Aufrufe
Einsteiger:in
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Hi.

I have just returned from a 10-day vacation. Before leaving I disconnected the power cables of my router FritzBox 7590, as done in the past. Coming back I plugged in the power for the router again: the WIFI is working fine, I can connect with my devices to the router, but the router does not get any connection to the internet (power LED of the FritzBox blinking constantly every second). I tried to restart the rounter, leaving it unpowered for few minutes. I also checked the DSL cable, and all looks good. Any idea what can be wrong?

Thanks!

Stefano.

5 Antworten

schluej
Legende
  • schluej
  • August 16, 2026

Moin,

not a good idea to disconnect the router. 

Call the hotline tomorrow.

Live long and prosper 🖖
    o2_Manga
    • o2_MangaModeratorin
    • August 22, 2026

    Hi ​@ste1978 

    welcome back to our community. 🙂

    Were you able to reach someone at the technical hotline to report the issue? 

    Please let us know if you are still in need of assistance.

    Greetings and thanks to schluej

    Manga

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    Einsteiger:in
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    • ste1978
    • Autor
    • Einsteiger:in
    • August 22, 2026

    Hi.

    I thanks for your replies. I called the next day, opened a ticket for a technician to follow up. I called again after two days since no progress in my request visible. Got higher priority, but then got a message that there is a heavy load of requests and need to wait more… not very helpful unfortunately…

    it is still not clear to me why switching off the router for 10 days is not a good idea. I was aiming for some energy saving… can the settings be changed and my connection gone like that? 
     

    Thanks

    Stefano

    Einsteiger:in
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    • ste1978
    • Autor
    • Einsteiger:in
    • August 24, 2026

    Hi,

    tonight the issue has been solved, ticket closed, without explanations, so not sure what the problem was. Also not sure why powering down the router during vacation is not a good idea :-)

    thanks

    Stefano.

    schluej
    Legende
    • schluej
    • August 24, 2026

    Because the other side thinks there is a defect. DSL is a always on connection.

    Live long and prosper 🖖
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