Cable internet outage run troubleshooting

Hi there,

At 15:45 my cable internet lost connection. When I check the route green power light is blinking (Fritzbox) and in logging into the router confirms there is no connection. 

I have tried the my service app to problem-solve however it states that there are “possible restrictions from your connection” and asks if I want informing when disturbance is resolved. Has this opened a ticket to resolve? What should I do next if not?

I have followed all other steps to try to resolve this.