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Manual line check request, only 100mbit is shown on O2, others show 250mbit

  • August 29, 2026
  • 4 Antworten
  • 82 Aufrufe

Hello,

I'm interested in ordering O2 DSL/VDSL for my apartment, but the online availability checker shows a maximum of 100 Mbit at my address. Other providers (1&1, Easybell, etc) show 250 Mbit available at the exact same address via their online checkers.

My apartment is located approximately 30 meters from the street cabinet (Kabelverzweiger). Could someone please perform a manual line check (Leitungsprüfung) for my address rather than relying on the automated checker? I'd appreciate confirmation of:

1. The actual attainable bitrate calculated for my specific line and if 250 Mbit is actually possible?
2. Whether Super Vectoring/VDSL2 vectoring is enabled at the cabinet serving my address
3. Whether this line is provisioned via Telekom's network or another carrier

Please note that I specifically need DSL and NOT cable net.

I can provide my full address through a private message.

Thank you very much for your help.

Best regards,
Deniz

4 Antworten

o2_Manga
  • August 31, 2026

Hi ​@deniz9191 

welcome to our community. Pleasure to meet you here. 🙂

Unfortunately we don’t have any access to customer data as you are signed in as a prospect. Therefore we are unable to request a check for higher internet connection.

Please use our contact form to send your request. 

Greetings

Manga


  • Autor
  • Besucher:in
  • September 13, 2026

Hello ​@o2_Manga ,

Unfortunately, all reasonable contact form options lead to German hotline. Could you kindly show me a way to provide my address information, maybe through a private message?

Thanks a lot in advance!

Best,
Deniz


  • Autor
  • Besucher:in
  • September 18, 2026

Hello ​@o2_Manga ,

Any progress? 


o2_Solveig
  • Moderatorin
  • September 18, 2026

Hello ​@deniz9191 ,
If our availability check does not show any other speed, this is not currently available with us.
You are also welcome to call our English-speaking helpline. 

Kind regards, 
Solveig