DSL Total Failure since 10.09.2026-Ticket open >48h - Claiming § 58 TKG Compensation

Dear O2 Support Team and Moderators,
I am writing to formally log a complaint and to urgently request assistance regarding the total outage of my DSL home internet connection.

The connection stopped working completely on 10 Sep. 2026 (Thursday). I reported this fault to the O2 English Hotline on the same day around 08:00 AM, and a technical ticket was created. Despite my troubleshooting efforts—including power-cycling the router and checking the wall socket cables—the connection remains completely down as of 12. Sept 2026 (Saturday) afternoon.

As a professional, having an active internet connection is my absolute priority. Being offline for over 48 hours is severely disrupting my ability to work. As the statutory 2-day repair deadline under § 58 Abs. 3 TKG has now passed, I am requesting the following actions as a matter of urgency:

1. Technical Escalation: Please have a moderator look into my open technical ticket immediately and escalate it with the IT department to get my line reconnected.
2. Immediate Data Mobile Bridge: I am currently forced to use my mobile phone as a hotspot. I have an active O2 Prepaid SIM card registered under my name. Could you please book a free unlimited data backup package (Überbrückungsvolumen) onto my prepaid SIM right away so I can stay online until the DSL line is fixed?
3. Statutory Financial Compensation: Please note that I am claiming a pro-rata refund of my monthly base fee for the duration of this outage, as well as the statutory flat-rate compensation mandated by law for late repairs and for every day the service remains unavailable starting tomorrow (Sunday), which will be Day 3.

Getting the line working and securing temporary mobile data is my primary concern right now. Once the connection is successfully restored, I will follow up here to calculate the final billing credit for the days of total service failure.

Thank you for your swift help.