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Cable-internet installation & activation issue

  • August 7, 2026
  • 5 Antworten
  • 122 Aufrufe
I
Besucher:in

Hello,

I applied for a Cable-internet contract and had an installation appointment for 6th of August. However, no technician came and Solutions-30 (partner company) postponed the technician visit to Saturday due to unavailability of technician. In addition, they called me yesterday to inform that they cannot manage the technician visit due to a ticket issue between o2 and Solutions-30, and they canceled my "Technikertermin" (which was previously postponed to Saturday). My activation appointment (Aktivierungstermin) is today (07.08.2026), however there was no technician visit and there is no plan for that. 

Yesterday, I called the hotline (089 6666 300 81) and explained the issue. Also, explained that there is already a connection in my flat left from the other operator (Vod.). Therefore, I have asked if I really need a technician visit and also asked what will happen next and got a response that I should check the connection by connecting the router at the activation date. Today, I am checking the connection but there is only a page on the browser showing that my connection is not activated yet. 

What should I do in this situation? I don't have any internet connection at home and my connection is supposed to be activated today but there was no technician visit and my appointment was canceled, and there was no message or e-mail afterwards from o2.

Could you please urgently support me regarding this issue?

5 Antworten

5G_Tester
Legende
  • 5G_TesterLegende
  • Legende
  • August 7, 2026

Just for information: A new topic was created. 

Ich bin nur ein o2 Nutzer und kein Mitarbeiter. Meine Beiträge können zudem auch meine eigene Meinung enthalten und sind somit nicht objektiv gültig. Wenn dir meine Antwort geholfen hat, freue ich mich, wenn du sie als Lösung markierst.
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • August 7, 2026

    Hello ​@ibalis,

    welcome to our o2 Community 😀

    I am sorry that the activation date is now being delayed because the technician for the installation was unavailable; that is really frustrating.

    Our team will contact you on your mobile number to arrange a new appointment as soon as possible. Unfortunately, this means the activation will also take place at a later date.

    I hope you won't have to wait too long and will be able to use your new cable connection soon. 

    Best regards

    Giulia

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    I
    Besucher:in
    • ibalis
    • Autor
    • Besucher:in
    • August 7, 2026

    Hello, 

    thank you for your reply. I have talked to the hot-line (089 6666 300 81) and explained the issue again. It was told me that a new appointment (between 3-5 days) will be arranged. 
    New installation and activation dates were given after a while (after my call). However, 27.08.2026 was assigned as those dates as far as I check from my account. 

    I would like to get an earlier visit by the technician, because my past two appointments were cancelled by the company which is responsible for the installation and now 3 weeks delay is planned. I really need that internet connection and would like to get an earlier appointment. 

    Could you please help me for this issue?

     

     

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • August 7, 2026

    Hello ​@ibalis,

    Unfortunately, we cannot move this appointment to an earlier date; the date is set by the responsible cable network operator.

    Our team has sent you a free trial SIM card to bridge the waiting period. You can use it, for example, with a mobile Wi-Fi hotspot to provide internet access for your devices. Is it working well for you?

    Best regards

    Giulia

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    Besucher:in
    • ibalis
    • Autor
    • Besucher:in
    • August 7, 2026

    Dear Giulia, thank you for your reply. The problem with the updated appointment date is that nobody has asked me if I am available at that day and time. In addition, I was told that I will get a new appointment in 3-5 days. Another point is that if my previous two appointments were canceled and postponed, then I should have a closer date to the previous appointment date. Why am I being moved to the end of queue? 

    Thank you for offering a free trial card, however it is not same with the actual cable connection. Please arrange me an earlier appointment date!

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