Urgent: Repeated Kabel-Internet Outage Every Night (300 Mbit/s)

Hello o2 Community Team,

I am writing here because I do not speak German, and the German hotline is not able to help me due to the language barrier. I also visited an o2 Shop, but they refused to help and told me to call the hotline.

I have a major issue with my 300 Mbit/s Kabel-Internet connection that has been happening for 2 days in a row:

• Tuesday night (approx. 22:00): Internet completely went out. I reported it, but I never received a confirmation SMS.
• Wednesday morning (approx. 09:00): Internet came back on its own.
• Wednesday evening (approx. 20:30): Internet went completely dead again.

It seems like a structural capacity issue (Segmentüberlastung) in my area since it completely drops every single evening during peak hours and stays offline all night.

Since my mobile carrier is not o2, you cannot load data onto my phone. Therefore, I am completely stranded without any internet at home for two days now, which is unacceptable.

Could an o2 moderator please look into my connection, open an official technical ticket (Störungsticket), and check if there is a known regional outage or overload in my area?

Thank you in advance for your quick support.