O2 Cable – no DATA/F connector on TV socket, installation appointment on Monday

Hello,

I recently ordered O2 Home L 300 Cable (300/50). My activation date is 12 August 2026, and I have received an O2 FRITZ!Box 6670 Cable with the coaxial cable.

However, I have a problem with the cable connection in my apartment.

My TV socket only has TV and Radio connections. There is no DATA/F connector where I can screw in the coaxial cable supplied with the FRITZ!Box. I have also removed the plastic cover of the TV socket to check it, and it appears to be an older Televés TV/Radio socket without a DATA connection.

There is also a communication/distribution cabinet in the apartment. Inside, there is a coaxial distribution system with cables labelled “Wohnen” and “Schlafen”, so there is clearly coaxial cabling running from the cabinet to the rooms.

I already have an O2 Installationsservice appointment with HELFERLINE on Monday, 17 August at 19:00.

My questions are:

1. Can the HELFERLINE technician replace the existing TV/Radio socket with a proper Multimedia-Dose with DATA/F connector, or is a separate cable network technician required?
2. If the coaxial distributor in the communication cabinet is not suitable for DOCSIS/return channel, can this also be replaced by the technician?
3. Should I contact O2 technical support before Monday so that a cable technician can be arranged?
4. Would a Multimedia-Aufsteckadapter be sufficient for my existing socket, or should the socket be professionally replaced?

I would like to avoid having the installation technician come on Monday only to tell me that a separate cable technician is required.

Thank you very much for your help.

Best regards,
Jure