Skip to main content
Warum O2 Service
Frage

Customer Service is a complete fail


O2 wasn’t able to provide internet service to me. So I cancelled all contracts. In May I received an email message that they would debit my account. When I again (probably the 100th time) called customer service I was told that everything was cancelled and I wouldn’t receive another invoice/debit - the may charge would be the last one.

Today I received AGAIN an email, that there was an invoice due in July.

When I opened my account there was NOTHING. NO INVOICE, NO CHARGE, NO INFORMATION, NO RETURN EMAIL ADDRESS, NO TOLL FREE PHONE NUMBER.

 

Be aware that I will issue a chargeback should you proceed with the debit.

5 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 42100 Antworten
  • 21. Juni 2025

And what is your question to the community?

For billing enquiries you should call 089 78 79 79 456 or alternatively use the contact form https://www.o2online.de/kontakt/.


o2_Giulia
  • Moderatorin
  • 21208 Antworten
  • 21. Juni 2025

Hello ​@xyzab,

welcome to our o2 Community 😀

I'm sorry if there are problems with your invoice. If your landline connection couldn't be activated, has a fault already been reported? Otherwise, canceling the order isn't possible.

Please contact our customer service directly, as we don't have any information about your contract (you are logged into the community with a prepaid account). You can reach our English speaking hotline on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Best regards

Giulia


  • Autor
  • Neuling
  • 1 Antwort
  • 21. Juni 2025

I am in the USA and will return to German in 3 or 4 months from now. I’m not going to call on a toll line. I never ordered a landline. This is utter bs.


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 42100 Antworten
  • 21. Juni 2025

Then send a message via the contact form if you don’t want to call.


o2_Giulia
  • Moderatorin
  • 21208 Antworten
  • 21. Juni 2025

Hello ​@xyzab,

you can also contact our customer support via Live Chat or contact form. Our customer service can access your data and provide you with information directly.

Best regards

Giulia


Deine Antwort