App topup nor credited to account

Hello ​@ttse,
 

Nice that you have found your way to the o2 Community and that you have registered here - welcome.🤗

You are currently not registered here in the o2 Community with your contract, which is why we do not have
access to your data. We explain how to register correctly for the Community here.

Best regards
Daniela

Hi Daniela, thank you for the help and the info! I have registered my account details, hope it’s successfully linked? Thank you so much! 

Hello ​@ttse,

that is great, you are successfully linked and I could take a look, indeed there has aonly been one top up by 20 €.

Remedy can only our colleagues from our prepaid team, you can contact them via our prepaid chat from Mo. - Fr. 8 - 20 und Sa. 10 - 18.

Best Regards,

Gerrit

Every time I try to use the network shortcodes (like *103*or dialing 5667) to recharge my account, the system fails. On my screen, I receive the error message: "dieser dienst steht in ihrem tarif nicht zur verfügung"

Hello ​@yogaraj, welcome at our community. 

We are happy to look into what might be causing this. Which Prepaid Plan do you have and since when do you have this card?

Kind regards, Ines.

i have 20euro prepaid plan before and now actually two days befor3 i have bought a coupan from penny and i tried for reedeeming it but it says you have reedemed and i have no euro credited in my account so i have now topup 14 euro pan yeaterday now my question is will my coupan works or is there any thing can i do to get it back or can you help thank you for the reply