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Could you inform me about the requirements for 24 months installment Handy mit Tariffsvertrag?


I have been in Deutschland since 1st. April. And my bank account is activated by the end of the month. So by May, i ordered an Iphone 16 Pro Max with a o2 unlimited tariff. But unfortunately both got declined. Then i try to do it in the shop with a hope that it could work, but the employee there said my bank account is too new and i need to wait for another month. Im writting this in 4th. June. I’ve ordered it again but it still get declined, i have no idea why. Could you inform me about the requirements for 24 months installment Handy mit Tariffsvertrag? Thank you and looking forward for your response!

 

Edit o2_Kathi 04.06.25 Title adapted for a better overview + Moved from the section o2 my Handy & Finanzierung zu English o2 Community: Mobile

4 Antworten

Bumer
Lehrling
  • 24711 Antworten
  • 4. Juni 2025

You can only get information from the information center. Please write to the address provided in the rejection letter.


jsc
Meister/In
Forum|alt.badge.img+4
  • Meister/In
  • 6317 Antworten
  • 4. Juni 2025

In the email you received, there is a adress in Nureberg. You must ask there by letter. Sorry, there is no other possibility...


Thank you for your response! I’ll try to reach out for the information center.


o2_Kathi
  • Moderatorin
  • 6998 Antworten
  • 5. Juni 2025

Good morning ​@WalletWarrior69,

welcome to our community 😊

I'm glad to read that you're interested in our products. It's a great pity that your orders were rejected.

You have already received the correct information here, please write to our information center to ask for the reasons. We cannot provide any further information from here.

Kind regards

Kathi


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