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No Appointment Confirmation

  • August 13, 2025
  • 7 Antworten
  • 31 Aufrufe
V
Besucher:in

I have made a new Internet contract (optic fiber) with O2 and set the appointment date to 14.08.2025 but I haven’t received any confirmation about the appointment yet. The order status is still step 3: “We will order the line for your O, connection from your local network operator. We will then inform you of the activation date and other details in good time before the switchover.”

How exactly this appointment is proceeded? My landlord said that the optic fiber is available, so I’m not sure if that’s sufficient?

Hope to receive some help from the community. Thank you all!

Lösung von o2_Gerrit

Yes, ​@vietanh, the date of activation will be in the future still. 

I could take a look, the build-out of fiber at your address is organised in working together with the owner of the building, maybe you can get information about the timeframe there.

Possible is a workaround with having DSL beforehand, as this technology is also available, but this will need a revoking of the current order and a new order made via our telesale or Bestell-hotline via 089 21 76 96 00 10 4.

Only the colleagues in our telesales hotline can make an order where first DSL is connected and then swithced automatically to fiber, this way speeding up the availability of broadband/internet.

But also this will take a couple of weeks still.

Please keep us updated if you like and ask any questions here for us.

Gerrit

7 Antworten

o2_Manga
  • o2_MangaModeratorin
  • August 13, 2025

Hi ​@vietanh 

welcome to our community. Pleasure to meet you here. 🙂

Well, August 14th is a free variable parameter. As soon as we get an appointment you will get further information about the installation. 

Sorry to say but by now we don’t have any detailed information. 

Greetings

Manga

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V
Besucher:in
  • vietanh
  • Autor
  • Besucher:in
  • August 13, 2025

Hi ​@o2_Manga, thank you for your reply. My order status displays like this, does that mean the appointment is confirmed at 8 AM to 12 PM on August 14th?

 

o2_Manga
  • o2_MangaModeratorin
  • August 13, 2025

​@vietanh 

unfortunately no. This is just the message we ordered the line for you but no confirmation of an appointment. 

We will send you another state of activation if we know more about it.

You don’t have to wait for a technician tomorrow.

Greetz

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
V
Besucher:in
  • vietanh
  • Autor
  • Besucher:in
  • August 13, 2025

​@o2_Manga 

Oh that’s bad, I placed the order on 29.07, didn’t know it would take that long for an appointment as I work from home and so I really need to settle the Internet as soon as possible. I actually called the customer support this afternoon and she said the appointment was confirmed at 8:00-12:00 tomorrow. Are you sure I shouldn’t wait for the technician tomorrow?

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • Lösung
  • August 14, 2025

Yes, ​@vietanh, the date of activation will be in the future still. 

I could take a look, the build-out of fiber at your address is organised in working together with the owner of the building, maybe you can get information about the timeframe there.

Possible is a workaround with having DSL beforehand, as this technology is also available, but this will need a revoking of the current order and a new order made via our telesale or Bestell-hotline via 089 21 76 96 00 10 4.

Only the colleagues in our telesales hotline can make an order where first DSL is connected and then swithced automatically to fiber, this way speeding up the availability of broadband/internet.

But also this will take a couple of weeks still.

Please keep us updated if you like and ask any questions here for us.

Gerrit

V
Besucher:in
  • vietanh
  • Autor
  • Besucher:in
  • August 14, 2025

Thank you ​@o2_Gerrit for your guidance, I think that’s a reasonable workaround. Is there an English-speaking telesale hotline? 

o2_Manga
  • o2_MangaModeratorin
  • August 14, 2025

​@vietanh 

yes, call 089 66 66 30 08 1 and you will get assistance in this matter. 🙂

Greetings

Manga

 

 

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