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New handy tarif, wheres my confirmation/ SIM?

  • June 23, 2025
  • 2 Antworten
  • 12 Aufrufe
A
Besucher:in

Hello 02, I set up a Handy SIM tarif one week ago online. I have received no confirmation email or SIM card in the post. Has the contract been set up? It’s not visable in ‘my o2’. Who can I contact?

Edit: Thread moved to our english community, o2 Michi 23.06.2025

Lösung von Bumer

contact the order hotline.

 

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • June 23, 2025

    contact the order hotline.

     

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • June 23, 2025

    Hello ​@anna pop,

    welcome to our community. 🙂 I have moved your thread into our english speaking community part. 

    Are you missing the initial order confirmation after buying a new contract from our website? Did you check your spam folder? Sometimes even important mails can be filtered directly into a spam folder.

    Best regards,

    Michi

     

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