Download speed is 0,5 Mbits for my personal number while my Business Line has more than 100 mbits

For the last 2 days, my unlimited 300 GB speed mobile number is giving under 1 Mbits speed with esim. However within the same phone, I have my business line and it has more than 100 Mbits.

I tried to restart phone, enable / disable airplane modes but none of it fixed it.

I’m living in Haarxxxx with 6xxxx postal code and I opened a support ticket but it’s not getting fixed either.

Can this be related to my esim or is it something in general?.
 

Edit o2_Kathi 09.06.25 Closed second identical post and moved replies here
Edit o2_Daniela 11.06.25 personal data hidden

Seit zwei Tagen ist meine Handynummer mit unbegrenzter 300-GB-Geschwindigkeit mit der eSIM-Karte unter 1 Mbit/s schnell. Im selben Telefon habe ich jedoch meinen Geschäftsanschluss, der über 100 Mbit/s bietet.

Ich habe versucht, das Telefon neu zu starten und den Flugmodus zu aktivieren/deaktivieren, aber nichts davon hat das Problem behoben.

Ich wohne in Haarxxxx mit der Postleitzahl 6xxxx und habe ein Support-Ticket eröffnet, aber das Problem wird auch nicht behoben.

Kann das an meiner eSIM-Karte liegen oder ist es ein allgemeines Problem?

Edit o2_Daniela 11.06.25 persönliche Daten verborgen

Mods zur Info Mehrfachpost 

Edit o2_Kathi 09.06.25 Closed second identical post and moved replies here

TE hat nochmal einen Thread aufgemacht.

Edit o2_Kathi 09.06.25 Link removed because new post was deleted

Hello ​@FatalitY_88 ,

welcome to the o2 Community. It's nice that you've contacted us, even if the
reason is not a nice one. As this is a public community, I've hidden your address for
security and privacy reasons.

It sounds really frustrating that your mobile data is so slow. I can understand your frustration. It's great
that you've already been able to report the restriction and have also tested a different
SIM card. The other SIM card was also an o2 card? Have you received any feedback
on the ticket yet?

Best regards 
Daniela

Hello ​@o2_Daniela,

First of all, thanks for your reply.

Regarding to your questions;

1- Yes, I have business number in my IOS device with a physcal sim but my private number is installed with an e-sim.

2- And yes, the ticket is closed with saying there was a temporary load in the area and O2 will aim to increase the bandwith in the future. But they never gave an answer why my business number didn’t affect in a bit while my private number was suffering.

I started to think business numbers have a prioritization once there is a load but letting other’s speed dropping to 0,5 Mbit must never be allowed.

Today, my both numbers have around 100 Mbit as it always have been.

I wish there is a way to confirm it but I think it’s a way of marketing and customer relation choice. Because Business Partners should come first which makes sense but THERE HAS TO BE LIMITS between those two.

Kind regards,

İlter