English O₂ Community: Mobile

I ordered the O2 XXl 400GB mobile internet a week ago and i still havent heard anything from o2 about it exept the generated emails when ordering.I payed 40 euro wich have been taken from my bank account but i have still not gotten my simcards or any information at all? Does it really take over a week to mail a simcard.Edit o2_Bianca 12.11.25 11:06Uhr: Moved from o2 SIM-Karte Bestellung&Aktivierung to English o2 Community mobile 

I just bought 15 € credit to top up my monthly pay as you go which I've had for years, but when I submitted the code, my credit was 7 €. Where is the rest of my money? o2_Giulia, 11.11.2025, 19:29: verschoben von O₂ Prepaid zu  English O₂ Community: Mobile

I called the english hotline but they only deal with contract not prepaid. called also the prepaid hotline multiple times but none of them speak english everytime i try to charge my guthaben via credit card or paypal it doesn't go through the payment goes back to my account mentioning something like fehler i dont quite recall i don’t know if it is blocked or something this is the first time it has happened usually it goes right theough without any issue  o2_Giulia, 10.11.2025, 15:14: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Hello!I have 2 contracts with O2.O2 Grow - (with connect option) O2 Mobile M OnlineThe data is enough I think for now. I would like to know, what are best possible offers that can be see (with and without phone (iPhone 17 pro/pro max orange 256GB))?   

Hello everyone.  I'm planning to buy an iPhone 17 with a contract in Germany. My question is, will I get two separate invoices, each for tariff plan and hardware, or a combined one? Some of my colleagues are getting combined one and some are getting separate ones.

Hello,I went to an O2 store to get a phone along with a SIM card. However, the store employee insisted that I purchase a €17 insurance. When I said I didn’t want the insurance, they told me “You cannot buy the phone without insurance,” and pressured me to buy it. As a result, I decided not to buy the phone.I still needed the SIM card. Another employee told me, “Take the SIM now, you can get the phone later.” Later, when I contacted the call center, I was informed that I could have purchased the phone without insurance and that I should go to a store to request a contract cancellation.I went to a different store, where they had me fill out a form and send it by email to cancel the contract. They also explained that buying the phone with the SIM would have been cheaper, and that purchasing insurance was not mandatory.I kindly request your support with this matter. If my SIM contract is canceled, I would like to purchase a phone with the SIM through O2 again

Please i have be praying the money I travel I just came back please forgive me It was emergency Please open my chip for me I pay It yesterdayEdit o2_Antje_Moved from Sim-Karte to English Community 

i want to change my contract because its too expensive for me nowwhat should i do exactly and how long before my contract ends?o2_Bianca 05.11.25 08:34Uhr: Moved from o2 Mobilfunk Vertrag&Tarife to English o2 Community Mobile

How can i relase my number for porting into other sim

Das Aktivitätszeitfenster deiner SIM-Karte mit der Rufnummer 49xxxxxxxxx ist nur noch 8 Tage gültig. Bitte beachte, dass deine SIM-Karte ohne zeitnahe Guthabenaufladung für ausgehende Verbindungen gesperrt wird. Lade bitte Guthaben auf, um deine Prepaid-Karte wie gewohnt nutzen zu können.

Hi I am in India i had to move due to emergency, I have contract uptill June 2026 which i want to cancel now, I do not have deregistration document after flying back to india my visa is also expired so need help to cancel my contractEdit o2_Bianca 01.11.25 18:50Uhr: Moved from o2 Mobilfunk Vertrag&Tarife to English o2 Community Mobile

I recently switched to IPhone and converted my physical SIM card to a e-Sim. I constantly see a voicemail hint on my phone icon although there is no voicemail. How can change it? I would like to request a help in this matter.  Thank you Regarrds,Swara

Ich habe einen O₂-Mobilfunkvertrag (O2 Data XXL – 400 GB) bestellt, aber noch keine Informationen dazu erhalten. Wann bzw. wie lange dauert es normalerweise, bis die SIM-Karten eintreffen?Edit: Thread moved to our english community, o2 Michi 04.11.2025

Hello,I currently have both an O₂ phone connection contract and a phone installment contract for my iPhone. The phone contract still has around 14 months remaining (from December 2025 to February 2027).Since I am leaving Germany soon, I would like to know how I can settle my phone contract early by paying the remaining amount all at once and close the contract completely.Could someone please explain how to do this? Is it possible to pay the full remaining amount for my iPhone in advance and own the phone after that? Also, what is the procedure to cancel my O₂ mobile connection (SIM) contract because I am moving abroad?Thank you in advance for your help!edit o2_Gerrit 03.11.2025 moved to English O₂ Community: Mobile

Hello, I got a prepaid card from O2 and I would like my Lebara number to be taken from me by your company. Is it free for porting?

Dear Team,I want to port my o2 prepaid number to ohter operator, I want the PAC details to provide to the new operatior. but unfortunately I can not find any email to send the form signed by me. Regards

Hello, I cancelled my contract in August but I am still being charged for it. Can someone from o2 take a look at it. 

Hi O2 Community,I recently activated a yearly plan on my O2 prepaid number. Both the platform and website show it as active, but I’m unable to make outgoing calls or use mobile data. Incoming calls work fine.Has anyone experienced this before? Any advice on how to get the plan fully activated would be greatly appreciated.Surprisingly, Prepaid customer care couldn’t resolve it. They can see a balance on my account but can’t locate the order linked to it. Even with a positive balance, outgoing calls are still blocked. edit o2_Manga: verschoben von Mobile: Vertrag &Tarif zu English: Mobile

Hello O2 community,I have an issue with meine O2 App. I am no more able to login and getting a pop up error message.I can login via website, the problem is only with the App.Can you support please? o2_Giulia, 24.10.2025, 09:47: verschoben von  Mein O₂, O₂ Online & E-Mail zu English O₂ Community: Mobile 

I paid the invoice for both months because, for some reason, the payment was not debited from my new bank account on 22.10.2025. I cannot download the eSIM cards, I cannot change the bank details or do anything else. I have already sent you an email with proof of payment. Could you please assist me?

We signed up on the 27th of November 2024 for a 24 month contract (2 phone numbers).Part of the deal was that we get 15 euros off per month for the duration of the contract.We moved into a new house in March 2025 and while we waited for glass fibre internet to be installed (not provided by O2 in my area) I took out a 1 month rolling internet contract with O2. We have now finally had the fibre cable installed so we spoke to O2 to cancel our internet, they have cancelled it but they have said that the 15 euros per month deal we have with our mobile phone is no longer valid and will be going up to the full price. This isn’t correct surely? They are 2 separate contracts. Is there anything that can be done? That’s 360 euros over the course of the next 12 months until contract expires. 

Hi O2,     I'm currently having a mobile number, but I have my email registered before then I can't use this email to link my phone. Can you unregister my email? 

I prepaid for Roaming Plus World to cover my trip to Mexico, but for the last 2 days I have had no access to data. I received an SMS a week ago saying it was almost up and I'd have to buy more, but nothing since. I also can't add more via Meino2. I have also tried toggling to a different network and restarting. Please help! Edit o2_Kathi 29.10.25 Moved from the section Packs, Optionen & Ausland to English o2 Community

I have moved to a new addresse and I have no connection in my SIM Card. Can i cancel my contract? My permanent is until October 2026 and January 2027 (we have two mobile lines) Edit o2_Kathi 24.10.25 Title adapted for a better overview

I want cancel my order.Edit o2_Kathi 26.10.25 Title adapted for a better overview