Skip to main content
Warum O2
Warenkorb
 Service

Iphone 18 pro max. I only received the initial 'Bestellbestätigung' email

Besucher:in

Hi, I ordered an iPhone 18 Pro Max on September 17th. I only received the initial 'Bestellbestätigung' email, but no order number (Auftragsnummer) or further updates. No money has been debited from my account. Could a moderator please help me check the status of my order?"

Edit o2_Kathi 06.10.26 Title adapted for a better overview

      3 Antworten

      Bumer
      Legende
      • BumerLegende
      • September 25, 2026

      Call the order hotline; I suspect you were rejected?

      o2_Kathi
      • o2_KathiModeratorin
      • Moderatorin
      • October 6, 2026

      Good morning ​@Pinico. Welcome to our community 😊
      It’s been a while since you posted here - were you able to get more information about your iPhone order by calling our customer service hotline?

      Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
      Bumer
      Legende
      • BumerLegende
      • October 12, 2026

      Have you managed to get anything done via the order hotline in the meantime?

       

      Community Kolumne

      o2_Daniel
      vor 14 Tagen
      Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
      © Telefónica Germany GmbH & Co. OHG Telefónica