payment invoice due

Moin,

please use the  o2 Kontaktformular.Not Impressum!

And don’t post all your personal data in a form that could read by the hole world.

Habe schon Bescheid gegeben wegen den persönlichen Daten. 

Good morning ​@customernumberx216 🙂

Welcome to our community. It’s good that you’re reaching out about your payments.

Our forum is publicly accessible to everyone, so please don’t share any personal information here. This is for your own protection. I’ve just removed all of that information.

The email address listed in the legal notice is not the correct way to contact us regarding your inquiry; we have a contact form for that purpose. However, I just checked your customer account and saw that the €23.18 you transferred was already credited to your customer account on August 13, 2026.

So your remaining payment of €67.88 is still outstanding. Do you know anyone who speaks German and can contact us with you via live chat or our customer service hotline so we can check on the payment?

Call: 

089 78 79 79 40 0

Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr

​@o2_Kathi Thank you for your response. I will make sure not to share any personal data. My invoice in mein O2 login still shows an outstanding balance of 91 EUR, which includes the €23.18 

I contacted English-speaking customer service, who redirected me to the finance department, where my German-speaking friend helped explain my case. The finance person told me to send the screenshots of the payment confirmation to the given email address. I did not do that on my own initiative. 

I filled out the O2 contact form a month ago and have not received any reply. I went to the 02 shop at Hauptbahnhof Berlin, and even they could not help. 

The only payment that needs to be settled is €67.88, and I have the transaction number with me, along with a screenshot of the payment confirmation. Also, no new invoice has been generated for my monthly payment from 05-Aug to 04-sep. 

It has been really troublesome for me as a student. 

Hello ​@customernumberx216,

that is good when you could contact our finance department, as the colleagues there can look for your payments.

Your upcoming bill is due on the 17th September.

This you can transfer to our bank account:

Hypo Vereinsbank AG
IBAN: DE 16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX

Important is to use your customer number (Kundennummer on page 1 of your bill) as reference.

Please keep us updated 🙂

Best Regards,

Gerrit

​@o2_Gerrit I have settled my current monthly bill, but my previous invoice of 67.88 EUR is still not settled. I request that you kindly assist me. I can share a payment receipt with the transaction number by email or via the contact form to get this settled. It has been 2 months now that a due invoice is showing. I have been reaching out consistently. 

Have you already sent the screenshots of the payment confirmation via our contact form to us, ​@customernumberx216?

As from here we do not have access to our software for accessing incoming payments.

Best Regards,

Gerrit

​@o2_Gerrit I didn't attach a screenshot, but I explained my case in the contact form. This is the second time I've filled out the form. Earlier, I had not received any reply for more than a month. 

The finance office has also not replied to my email. 

I am not satisfied with the customer service at all and would like to either port my number or terminate the contract. Please settle my invoice first. The O2 contact form has all the details, and screenshots have already been sent by email. 

As of today, no incoming contact form is shown for your phone number, ​@customernumberx216.

Did you receive a confrimation after you had sent the contact form?

Best Regards,

Gerrit

​@o2_Gerrit Yes, I have a confirmation email.

I could check if there is an entry about your email, ​@customernumberx216, but I was shown no incoming e-mail from you.

Have you uploaded JPG, PNG or PDF and has the size of your screenshots been less than 5 MB?

Otherwise it has not succeeded.

Best Regards,

Gerrit