Verification Issue

Hello ​@chiokwan, 

I can certainly understand why that’s frustrating for you. What happens when you try to register?

You can activate the card under "Mein o2." The procedure should also be explained in the emails. 🙂

Kind regards, Ines.

Hello ​@o2_Ines ,

Thank you for your reply.

After the payment, I was taken to this page which had no buttons to click on or proceed. And I have not received any email for verification instruction.

Please help. Thank you.

That is not so nice, ​@chiokwan, have you tried a different browser or device or an InPrivate window?

Best Regards,

Gerrit

Tried different browsers or even private window. Same result. Also it would be difficult for me to reach O2 Germany on phone.

​@chiokwan I'm sorry to hear that it hasn't worked for you so far, even with a different browser and in incognito mode 🤔
Is there anyone near you who speaks German and can call us about this?

I am sorry but no one I know speaks German. I am also aware of the English help line, however it is not toll free sadly.

Would it be possible to forward my case to the related O2 department and communicate further via email?

Thank you.

Hello ​@chiokwan ,
I’m sorry. We do not accept enquiries by email.
You can try using the Prepaid Chat  or the contact form.
Kind regards, 
Solveig