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Prepaid SIM not arrived - Order xxxxx

  • October 6, 2026
  • 1 Antwort
  • 9 Aufrufe
Besucher:in

Hello. I ordered a new Prepaid SIM card online on September 28th (Order number: xxxxxx). The package has not arrived at my address yet, but I already received the automatic activation email. I cannot log in or register on Mein O2 because I do not have a phone number. Could an o2 moderator please help me to block the missing SIM and send a replacement card to my address? Thank you!

Edit o2_Gerrit 08.10.2026 order number removed

    1 Antwort

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • October 8, 2026

    Hello ​@lon3ly11,

    welcome to our o2 Community 🙂

    It might take up to 10 working days for the letter witht he SIM card to arrive.

    The order for your prepaid SIM we cannot access here, you can contact our English Hotline via the 

    089 66 66 30 08 1, you can reach the hotline from Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

    Best Regards,

    Gerrit

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