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Request to deactivate automatic prepaid top-up

  • October 8, 2026
  • 1 Antwort
  • 10 Aufrufe

Hello, I am using an O2 Prepaid card. I have already cancelled my direct debit mandate from my bank account (Wise) because I want to recharge manually whenever I need.However, I cannot find the option to turn off "Automatisches Aufladen" on my account dashboard. Could a support moderator please deactivate the automatic direct debiting from my bank profile on your side? Thank you!

1 Antwort

o2_Solveig
  • Moderatorin
  • October 12, 2026

Hello ​@Pratikhya12 ,
welcome to our o2 Community 😀
We are unable to make this change for you here.
Please contact the Prepaid Hotline (0176 88 85 52 82, Mon–Fri 7 am–8 pm, Sat 10 am–6 pm, on working days)
or the English-language helpline (089 66 66 30 08, Mon–Fri 8 am–8 pm, Sat 10 am–6 pm, on working days). 
Kind regards,
Solveig