Prepaid 20GB data pack not activated on initial setup

vor 6 Tagen
October 16, 2026
1 Antwort
13 Aufrufe

Dhasa
Besucher:in

Hello O2 Team,

I bought a new O2 Prepaid SIM card on October 12, 2026, and topped up €10 with the expectation of activating the 20GB data option.

However, after using 1 GB, my internet stopped working. It seems standard pay-as-you-go rates were charged instead of booking the 20GB pack, leaving my credit balance at €3.64.

Could an O2 moderator please check my account and help set up the 20GB data package or apply a goodwill credit adjustment?

Thank you!

o2_Senay
Moderatorin
vor 2 Tagen
October 20, 2026

Hello @Dhasa 😊I'm sorry for the inconvenience you've experienced with your prepaid SIM and data package. I can understand how frustrating it must be to have your data stop working and see your credit balance decrease unexpectedly.

Could you please let us know how things are currently working? Have you already tried contacting the O₂ Prepaid hotline 0176 88 85 52 82 directly to clarify what happened with your data package and remaining credit?

Thank you for your feedback. We look forward to hearing from you. 😊

Best regards,
Senay

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