network speed issue.

vor 5 Tagen
October 17, 2026
1 Antwort
3 Aufrufe

Mandra
Besucher:in

I activated an O2. Unlimited Trial SIM, but my speed is locked at exactly 1 Mbps on both LTE and 5G. I have full signal bars and manually configured the correct APN settings, but nothing changes. Could an O2 moderator please check my contract status and perform an internal Profil-Reset / SIM-Reset?

o2_Senay
Moderatorin
vor 2 Tagen
October 20, 2026

Hello @Mandra 😊 I’m sorry to hear that your new O2 contract hasn’t got off to the best start. I can understand how frustrating it must be to experience speeds of only 1 Mbps despite having full signal strength and the correct APN settings. 😕 Have you already checked our O2 Live Check to see how the network is currently performing at your location? You can find it here: O2 Live Check.

If you haven’t checked yet, please give it a try and let us know what it shows. This will help us narrow down the possible cause. 😊

Best regards,
Senay

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