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Hallo,

In my O2 (176XXXXXXXXX) account I have extra balance of 27.70€  in which 12€ were added from my bank account. Now I want to transfer these 12€ into my bank account, is there any possible way?

If theres is a way, I request you to tell me the procedure to transfer back my 12€ into my bank account.

Thank you.

 

Edit by o2_Andrea: verschoben von Digitales Leben zu English o2 Community: Mobile

edit o2_Tobias: out of data-security reasons mobile phone number hidden

Prepaid? Cancel the contract and you get the remaining balance back. But you need a new SIM and phone number of course.

Hi @Vipasyan, 

 

welcome back to our English community. 

 

Let me guess: I think you do not like the suggestion of @Klaus_VoIP. But it is correct, that´s the only reason to transfer money back to your bank-account: the deactivation of your prepaid-card. 

 

But your money is safe on your prepaid card and will be used for any options in the future. 

 

Unfortunately, I cannot offer you any other possibility. It might be that your bank can help you in this case. 

 

Loving greetings,

Tobias

I thought something advanced feature like transferring money to bank account while continuing the prepaid sim card, this would be a better solution.

Anyway, thank you for your answers  @Klaus_VoIP  @o2_Tobias 

 

Hi @Vipasyan, 

 

thanks for your quick reply. 

 

But as already mentioned, your suggestion is not possible. 

 

Loving greetings,

Tobias

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