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Transfer extra balance money to my bank account

  • Sept. 1, 2020 3:40 PM UTC
  • 6 Antworten
  • 587 Aufrufe
Besucher:in

Hallo,

In my O2 (176XXXXXXXXX) account I have extra balance of 27.70€  in which 12€ were added from my bank account. Now I want to transfer these 12€ into my bank account, is there any possible way?

If theres is a way, I request you to tell me the procedure to transfer back my 12€ into my bank account.

Thank you.

 

Edit by o2_Andrea: verschoben von Digitales Leben zu English o2 Community: Mobile

edit o2_Tobias: out of data-security reasons mobile phone number hidden

Lösung von o2_Tobias

Hi @Vipasyan, 

 

welcome back to our English community. 

 

Let me guess: I think you do not like the suggestion of @Klaus_VoIP. But it is correct, that´s the only reason to transfer money back to your bank-account: the deactivation of your prepaid-card. 

 

But your money is safe on your prepaid card and will be used for any options in the future. 

 

Unfortunately, I cannot offer you any other possibility. It might be that your bank can help you in this case. 

 

Loving greetings,

Tobias

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6 Antworten

Klaus_VoIP
Legende

Prepaid? Cancel the contract and you get the remaining balance back. But you need a new SIM and phone number of course.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • Sept. 4, 2020 11:22 AM UTC

    Hi @Vipasyan, 

     

    welcome back to our English community. 

     

    Let me guess: I think you do not like the suggestion of @Klaus_VoIP. But it is correct, that´s the only reason to transfer money back to your bank-account: the deactivation of your prepaid-card. 

     

    But your money is safe on your prepaid card and will be used for any options in the future. 

     

    Unfortunately, I cannot offer you any other possibility. It might be that your bank can help you in this case. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      Besucher:in
      • Vipasyan
      • Autor
      • Besucher:in
      • Sept. 4, 2020 11:36 AM UTC

      I thought something advanced feature like transferring money to bank account while continuing the prepaid sim card, this would be a better solution.

      Anyway, thank you for your answers  @Klaus_VoIP  @o2_Tobias 

       

        o2_Tobias
        • o2_TobiasTeam
        • Sept. 4, 2020 1:23 PM UTC

        Hi @Vipasyan, 

         

        thanks for your quick reply. 

         

        But as already mentioned, your suggestion is not possible. 

         

        Loving greetings,

        Tobias

        Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
          Besucher:in
          • Nayam
          • Besucher:in
          • Okt. 20, 2026 4:29 PM UTC

          Hello. I have a credit of €42.65 on my O₂ account. I previously contacted customer service and requested that this amount be transferred to my bank account instead of being applied to my O₂ bill.

          I tried using the O₂ chatbot, but it couldn't help me with my request and directed me to the contact page.

          Could someone please advise me on how I can get this amount refunded to my bank account? Is it possible to request the payout online, or do I need to contact customer service by phone?

          Thank you in advance for your help!

          o2_Gerrit
          • o2_GerritModerator
          • Moderator
          • Okt. 22, 2026 2:17 PM UTC

          Hello ​@Nayam,

          welcome to our o2 Community 🙂

          I could take a look, our customer service could order a payout to you bank account, which is currently being worked upon and may take a little bit more time.

          Best Regards,

          Gerrit

           

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