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Prepaid eSIM "No Service" in China after top-up (Auslandssperre)

  • October 6, 2026
  • 2 Antworten
  • 29 Aufrufe

Hello, my O2 prepaid eSIM accidentally used roaming data in China and went into a negative balance. I have now topped up my account, and the balance is over 5 Euros. However, my phone still shows "No Service" and I cannot connect to any network. Could a moderator please check my account and remove the international roaming block (Auslandssperre)? Thank you.

2 Antworten

poales
Legende
  • Legende
  • October 6, 2026

try the chat 

O2 Prepaid-Chat

Du hast Fragen zu deinem O2 Prepaid-Tarif oder deinem Guthaben? Unser Chat-Team hilft dir bei all deinen Anliegen zu deiner O2 Prepaid-Karte.

Wir sind werktags von Mo. - Fr. 8 - 20 Uhr und Sa. 10 - 18 Uhr für dich da.


o2_Gerrit
  • Moderator
  • October 8, 2026

Hello ​@Noah627,

welcome to our o2 Community 🙂

Could you already contact our Prepaid Hotline?

Best Regards,

Gerrit