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Bought eSIM but the order shows pSIM

  • Okt. 2, 2026 10:20 AM UTC
  • 4 Antworten
  • 39 Aufrufe
Besucher:in

My order number is XXXXXX, is it possible to either issue a refund or help me change it back to an eSIM?

Edit o2_Antje: Personal Data removed / 03.10.2026

4 Antworten

Bumer
Legende
  • BumerLegende
  • Okt. 2, 2026 9:00 PM UTC

Is it about a prepaid card?

Besucher:in
  • bopobc06
  • Autor
  • Besucher:in
  • Okt. 3, 2026 7:41 AM UTC

yes it is a prepaid card: o2 Loop PayGo / pSIM 5GNSA

 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • Okt. 8, 2026 2:18 PM UTC

Hello ​@bopobc06,

welcome to our o2 Community 🙂

Could you receive your SIM card in the meantime? When you activate it, you can then change it to an eSIM.

Best Regards,

Gerrit

Bumer
Legende
  • BumerLegende
  • Okt. 8, 2026 2:28 PM UTC

​@bopobc06 

Then you can order an eSIM as a replacement SIM directly in the customer portal.

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