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Unlimited games subscription unwanted

  • Okt. 21, 2026 3:20 PM UTC
  • 6 Antworten
  • 27 Aufrufe
Besucher:in

Hello. I noticed an unwanted subscription 'O2 Unlimited Games Premium' on my account, which I never purchased or authorized. Could a moderator please cancel this service and issue a full refund for this charge? Thank you.

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • Okt. 21, 2026 3:22 PM UTC

    read through in its entirety and carry out the steps accordingly:

     

    Besucher:in
    • Karolinka
    • Autor
    • Besucher:in
    • Okt. 21, 2026 4:01 PM UTC

    how can I get the full refund?

    Bumer
    Legende
    • BumerLegende
    • Okt. 21, 2026 4:03 PM UTC

    Use the contact form.

    https://www.o2online.de/service/kontaktformular/

     

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Okt. 22, 2026 2:22 PM UTC

    Hello ​@Karolinka,

    welcome to our o2 Community 🙂

    I could terminate the abo immediately, so that no more billing occurs and request a refund for the billing that already happened.

    Best Regards,

    Gerrit

    Besucher:in
    • Karolinka
    • Autor
    • Besucher:in
    • Okt. 22, 2026 2:36 PM UTC

    yes, thank you for the cancellation and the refund!

    best

    karolina

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Okt. 22, 2026 2:50 PM UTC

    You are welcome, ​@Karolinka, have a nice day 🙂

    Best Regards,

    Gerrit

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