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O₂ Prepaid SIM suddenly lost signal / no service

  • Juni 28, 2026 6:43 AM UTC
  • 12 Antworten
  • 101 Aufrufe
Besucher:in

Hello O₂ Team,

I had an O₂ Germany Prepaid SIM card which suddenly lost signal completely. Before that, it was working normally, but now it shows No Service and cannot connect to any network.

I would like to know whether the SIM card or the number has been deactivated, blocked, suspended, or affected by any roaming restriction.

Could you please check the status of this prepaid number?

I am currently outside Germany, so I cannot easily visit an O₂ shop. If you need the full phone number or SIM details, I can provide them privately.

Thank you.

 

The number ends with 9794

 

Bitte prüft, ob meine Prepaid-SIM deaktiviert, gesperrt oder von einer Auslandssperre betroffen ist.

Lösung von Bumer

Contact the prepaid chat tomorrow, German time.

o2 Prepaid-Chat

 

Use the link with the Edge browser!

Zur Antwort springen

    12 Antworten

    Bumer
    Legende
    • BumerLegende
    • Juni 28, 2026 6:55 AM UTC

    Where exactly are you? Select a local network using manual network selection.

    Besucher:in
    • frank liu
    • Autor
    • Besucher:in
    • Juni 28, 2026 7:55 AM UTC

    I can't connect to the network anywhere; it always shows no signal. It doesn't work in Germany, Malta, or the UK, and it's still not working now in China. Please check what's wrong with my phone number; is it disabled? I've tried both automatic and manual connection, but it still shows no signal.

    Bumer
    Legende
    • BumerLegende
    • Juni 28, 2026 7:58 AM UTC

    When did you last charge them?

    Besucher:in
    • frank liu
    • Autor
    • Besucher:in
    • Juni 28, 2026 8:02 AM UTC

    Last charge,them is  in April,I guess  It is not the charging issue

    Bumer
    Legende
    • BumerLegende
    • Juni 28, 2026 8:05 AM UTC

    What is displayed in the customer portal?

    Besucher:in
    • frank liu
    • Autor
    • Besucher:in
    • Juni 28, 2026 8:12 AM UTC

    Aktiv bis 17.04.2027

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • Juni 28, 2026 8:17 AM UTC

    Contact the prepaid chat tomorrow, German time.

    o2 Prepaid-Chat

     

    Use the link with the Edge browser!

      Besucher:in
      • frank liu
      • Autor
      • Besucher:in
      • Juni 28, 2026 8:18 AM UTC

      OK, Got it, Thanks 

      o2_Solveig
      • o2_SolveigModeratorin
      • Moderatorin
      • Juli 3, 2026 4:02 PM UTC

      Hello ​@frank liu ,
      welcome to our o2 Community 😀
      Were they able to help you on the helpline? 
      Kind regards, 
      Solveig 

      Besucher:in
      • frank liu
      • Autor
      • Besucher:in
      • Okt. 2, 2026 8:35 AM UTC

      I just requested a new eSIM, can you send me by email, It just show sms method,but I cannot recieve the sms, and how can I change to use email get the eSIM?

      o2_Gerrit
      • o2_GerritModerator
      • Moderator
      • Okt. 8, 2026 2:15 PM UTC

      Hello ​@frank liu,

      could you already contact our prepaid chat to change your eSIM to have it send by email?

      Best Regards,

      Gerrit

      Bumer
      Legende
      • BumerLegende
      • Okt. 8, 2026 2:32 PM UTC

      ​@frank liu 

      Why can't you receive text messages?

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