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An unwanted subscription for O2 Unlimited Games Premium

  • Okt. 21, 2026 9:22 PM UTC
  • 4 Antworten
  • 35 Aufrufe

An unwanted subscription for O2 Unlimited Games Premium was accidentally booked on my number today, October 21st. I received the cancellation confirmation, but I want a refund for the €3.99 since I never ordered this.

4 Antworten

Bumer
Legende
  • Okt. 22, 2026 6:21 AM UTC

Cancel the option; then you won’t have to pay anything. 
https://www.o2online.de/widerrufen/ 
Also, read through this and follow the steps.

 


  • Autor
  • Besucher:in
  • Okt. 22, 2026 7:26 AM UTC

Thank you for replying.

I alreday sent an email to widerruf@cc.o2online.de

asking them to refund any cut fees made without my knowledege.


Bumer
Legende
  • Okt. 22, 2026 7:41 AM UTC

Very good. Awaiting a response.


o2_Daniela
  • Moderatorin
  • Okt. 22, 2026 9:21 AM UTC

Hello ​@MustafaDeBe,

a warm welcome to the o2 Community! 🤗

An unwanted subscription is never a pleasant surprise. It’s great to see that Bumer has already shared links to the relevant FAQs with you – thank you 🫶

I’ve looked into this for you, deactivated the subscription with immediate effect and refunded the €3.99. Is everything sorted now? 😊

Best regards 
Daniela