Problem with unlimited data on demand

vor 15 Tagen
October 7, 2026
7 Antworten
46 Aufrufe

jay904587
Besucher:in

I currently have an unlimited data on demand contract. After my daily allowance of 10GB ends I'm unable to top up high speed internet by sending the SMS “WEITER” to 80112. I have tried switching my phone on and and off, taking the sim card out and putting it back in, and turning airplane mode on and off but nothing works. This has been happening for the last 2 days in a row. Does anyone have a solution? Thanks!

Bumer
vor 14 Tagen
October 8, 2026

Contact customer service and have your data allowance technically reset.

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o2_Kathi
Moderatorin
vor 13 Tagen
October 9, 2026

Good morning @jay904587 😊
I’d like to extend a warm welcome to you here in our community.
Thank you for reaching out regarding your request to add more data.
I’ve just reset your data allowance - it’s now at 0. This should allow you to add more data in the future.
Please reach out here again if you encounter any further issues.

Kind regards

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝

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jay904587
Autor
Besucher:in
vor 10 Tagen
October 12, 2026

Hello, thank you for responses, I did call customer service about this. However they were not able to fix it for some reason on the call and told me they raised a ticket. However this problem still persists. When the 10GB data allowance runs out I still cannot top it up by sending the text “WEITER” to 80112.