Hello @Theora1 ,

welcome to the o2 Community .

Once an issue has already been passed along to collections, we can’t really do anything anymore, as the respective agency is the one that you should talk to at that point.

Kind regards, Sven

Hello @Trawi Amal,

welcome to our o2 Community 

Do you want to pay outstanding installments or bills? Have you already received a dunning letter from here: 

or from here 

or have you reiceved a letter from law firm regarding debt collection?

Best Regards,

Gerrit

Recht + Inkasso 

Ich Raten dieses Geld wie 2 Monate geben, ersten Monate 258,20 und letzten Monate 258,20 und das alles

o2_Giulia, 27.09.2024, 08:04: persönliche Daten verborgen

Es steht doch im Brief was du machen kannst.

Hello @Trawi Amal,

We cannot make any payment arrangements here in the community. Please contact the number provided in the letter at the top right or contact us via chat. Alternatively, you can pay the outstanding amount in one of our shops.

Please note that you should not post any personal data here in the public community.

Best regards

Giulia

Please delete my personal date

Good morning @Trawi Amal 
We have already removed your personal data, which can no longer be viewed by anyone.
Kind regards, Kathi