Contract termination and router return

Hello ​@JJC,

nice that you have found your way to the community and that you are reporting here.🤗

It's a shame that you want to cancel your contracts. I was happy to take a look at it. We have received your notice of termination
and have sent it to the relevant department for processing. I can't tell you how long this will take ad hoc. In any case, you
will receive feedback as soon as the processing is complete. Until then, please be patient.🙂

Best regards 
Daniela

Noted. So in any case, i need to wait till it is confirmed before being able to ship back the router, right?
I have friends but would like to get it done and resolved myself if possible.

Hello ​@JJC,

you can register the return of your router in our portal and then you will receive a returns label for your router.

Best Regards,

Gerrit

Can I return before getting the confirmation from O2?

Yes, ​@JJC, you can return the router before receiving the confirmation about the cancellation of your contract.

Best Regards,

Gerrit