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App topup nor credited to account

  • June 5, 2025
  • 3 Antworten
  • 28 Aufrufe
T
Besucher:in

Hi, I topped up 20 euros to my account through the o2 app reload page - the transaction went through from my bank but the o2 app page never changed to show successful credit top-up. I did it a second time and it went through. Can i get my first transaction refunded to me? Thanks

    3 Antworten

    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • June 6, 2025

    Hello ​@ttse,
     

    Nice that you have found your way to the o2 Community and that you have registered here - welcome.🤗

    You are currently not registered here in the o2 Community with your contract, which is why we do not have
    access to your data. We explain how to register correctly for the Community here.

    Best regards
    Daniela

    Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
    T
    Besucher:in
    • ttse
    • Autor
    • Besucher:in
    • June 6, 2025

    Hi Daniela, thank you for the help and the info! I have registered my account details, hope it’s successfully linked? Thank you so much! 

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • June 7, 2025

    Hello ​@ttse,

    that is great, you are successfully linked and I could take a look, indeed there has aonly been one top up by 20 €.

    Remedy can only our colleagues from our prepaid team, you can contact them via our prepaid chat from Mo. - Fr. 8 - 20 und Sa. 10 - 18.

    Best Regards,

    Gerrit

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