I cant receive SMS

Hello ​@admham,

Did you restart your smartphone after activating the new eSIM? Does any other SIM receive the SMS? It seems that you have more than one SIM card.

Best regards,

Lutz

Yes, i restarted the phone. My other device is an Apple Watch and it’s currently disabled, i can’t check if its receiving anything. 

I verified in my settings that the ICCID number on my phone is the one configured to receive SMS (ends in 6807f)

Hello ​@admham, 

I could take a look, for your number 065 it is the eSIM with the ICCID ending on 6807 which is to receive SMS according to the current settings.

In your smartphone, have you checked the whether the Service center number is correct with the +491760000443?

Best Regards,

Gerrit

I use an iphone so it’s part of the carrier profile. I’m using o2-de 64.1

I also notice Visual Voicemail is also not working.

Hello ​@admham,

I would like to for my colleagues from our technical department to have a closer look.

I have sent you a private message from o2support, in your answer you can write me the data needed for the colleagues to have a better look and find a solution 🙂

Best Regards,

Gerrit

Hello ​@admham,

can you receive SMS again or does the issue persist? In the latter case we can have our technical department have a closer look 🙂

Best Regards,

Gerrit