Constant service interruptions - bad quality of life

In fact, don’t bother to reply. I’ll mail my contract cancellation tomorrow. Not going to waste my time with poor quality of customer service when I can just switch providers.

Hello ​@knigswinter,

welcome to our o2 community 🙂

That is sad to read that you want to cancel your contract.

I see in our live check that our network indeed is suffering restrictions, possibly due to an overload of a station:

A restriction due to overload we can improve by extending our network, which can take some time. You can check this in our card about our network.

For the coming 4 to 8 weeks there is no extension planned, further we cannot look into the future.

Best Regards,

Gerrit

That confirms what I needed to know. Gonna get that letter ready and move on. There’s no way I will keep paying for a service I cannot rely on.

Hello ​@knigswinter ,
it's not nice that you want to cancel your contract. 
But I can understand it. 
I wish you a happy Easter anyway.
Kind regards,
Solveig