Crazy Ping and Package lost

Hallo ​@Dystik,

welcome to our o2 Community🙂

I could take a look at the ticket, where the colleagues reported requesting an update from the technicians from the pre-provider Vodafone, who reported back yesterday, that the malfunction is identified so far but that a solution is still in progress.

Best Regards,

Gerrit

How many more months I should wait for normal internet? So far it's been 2 months of horrible internet for 50 euro a months 

That really is a long timeyour internet connection is having  the saevere issues, ​@Dystik  

I have asked the colleagues via e-Mail about the status.

Best Regards,

Gerrit

Hello ​@Dystik, 

so far I am still waiting for a reply and I looked in the ticket, there colleagues also asked for a status update.

Best Regards,

Gerrit

Nothing change so far, ping still unstable 

Hello ​@Dystik,

I have checked the ticket again, there has been no movement and also no entry about the request for a status update.

Best Regards,

Gerrit

Hey Gerrit, there is no movement for almost a month so far. Can you finally send someone to fix it please. I'm giving up on this service 

​@Dystik I have asked about the status and if it is possible to send a technician.

Best Regards,

Gerrit

No updates for 1 month guys, that is ridiculous 

Hello ​@Dystik 

We have as of yet not received an update and my two requests for an update are still open, the status in the ticket is that a major disruption is being worked upon.

Best Regards,

Gerrit

​@Dystik I do have received an update, the major disruption is being worked upon by our pre-provider Vodafone and the colleagues from our technical department are in contact to provide updates when there are new developments.

Best Regards,

Gerrit

Curent update, become even worst  

That is a pity, ​@Dystik, that the repair is taking that long.

Best Regards,

Gerrit

Nothing was done absolutely, I requested tech support 5 times and being ignored, those idiots just sent me a new router. What a hell is going on with your customer service guys? I never experienced such an awfull service ever in my life. Is it exclusive German things?

Hello ​@Dystik 

Have you been sent a router without you asking for this as a way to remdy the ongoing repair of your connection?

Best Regards,

Gerrit

Hi Gerrit, I guess so, new router arrived and change nothing. Keep waiting for proper support. 

I'm pretty sure that is server issues...

Hello ​@Dystik,

I am sorry that the troubleshooting of your cable connection is taking so long; it's really very frustrating.

Our staff has forwarded the trouble ticket to the responsible cable network operator. I hope they can now schedule a technician appointment with you.

Unfortunately, I must ask for your patience; our staff will contact you.

Best regards

Giulia

​@o2_Giulia Good afternoon, can you please send me a test sim card? 

Hello ​@Dystik,

the o2 test card can be ordered online here: Kostenlose SIM-Karte: o2 Testkarte | o2

Have you received any feedback from our technical department in the meantime?

Best regards

Giulia

​@o2_Giulia 100% silence and no action at all :)

Hello ​@Dystik,

have you been contacted by a technician in the meantime? Unfortunately, we don't have any insight into the subsequent processing of your request by the responsible cable network operator.

If not, please contact our customer service team again and ask about the current status.

Best regards

Giulia

​@o2_Giulia Of course nothing happened at all, I don't even expect anymore to receive a service I've paid for. I called 5 times last week, I can't repeat same things again and again. 

Hello ​@Dystik,

I'm very sorry that it is taking so long to fix your internet connection.

Unfortunately, we can't really help with more complex issues like this here in the community.

Our technical support team is still working on your case and is in direct contact with the responsible cable network provider.

I've checked again to see if there's anything new and will let you know if I get a response.

Best regards

Giulia