English O₂ Community: Broadband & Landline

Hi there,At 15:45 my cable internet lost connection. When I check the route green power light is blinking (Fritzbox) and in logging into the router confirms there is no connection.  I have tried the my service app to problem-solve however it states that there are “possible restrictions from your connection” and asks if I want informing when disturbance is resolved. Has this opened a ticket to resolve? What should I do next if not?I have followed all other steps to try to resolve this.

Hello, I return the router when I finished the Cable internet with O2, they charged me 77,93€ anyways. I complained the situation by chat and they sent me an email confirming they started the process on 30 June and they will send me back the money. 3rd September and no money received.  edit o2_Manga: verschoben von DSL: Router… zu Englisch Broadband.

New to O₂, I was excited to finally have fiber installed in my home, so I ordered the package that included the 5690 Pro router. My activation date was last week, and I still have no internet. I’ve contacted the English‑speaking customer service multiple times, verified every setting, confirmed my username and password, and nothing changes — the router simply will not connect.I scheduled a service technician, but apparently they only do Zoom calls, and I have no idea if they’ll even speak English, so that should be interesting. At this point, I’m genuinely losing confidence in this whole process. The setup looks simple in the videos, but in reality I’m paying for a service that has delivered nothing but delays, confusion, and a headache.

I signed the contract for my Home Internet connection on 04.07.2026, and the latest activation date was 27.07.2026, as stated in the contract. Initially, the contract signing person told me that the Technician would visit me on the day of activation, but nobody visited, and I did not have internet activated at my home. The next appointment was on 30.07.2026 and 31.07.2026 nut again nobody visited to solve the problem. I call at least 2 times a day to O2 help center to get this issue solved, but I don't have a solution to date. Then the next appointment for the technician was scheduled on 14.08.2026, and still they did not visit my home to solve the problem. I tried calling O2 again, but still no solution. I had the last appointment on 25.08.2026 and took a holiday from my work to make sure that I don't miss the technician appointment, but again they did not visit. I have been waiting since a month to get my internet connection activated and it is really frustrating to call O2 every day

I was leaving Germany and did not fully pay the installment bill. I want to resolve the matter, but I'm being asked to contact the O2 finance department. I do not speak German. I don't want to have problems with the company. How can I contact to resolve the issue?I can't contact via whatsapp, it gives me an error.

Hello,I'm interested in ordering O2 DSL/VDSL for my apartment, but the online availability checker shows a maximum of 100 Mbit at my address. Other providers (1&1, Easybell, etc) show 250 Mbit available at the exact same address via their online checkers.My apartment is located approximately 30 meters from the street cabinet (Kabelverzweiger). Could someone please perform a manual line check (Leitungsprüfung) for my address rather than relying on the automated checker? I'd appreciate confirmation of:1. The actual attainable bitrate calculated for my specific line and if 250 Mbit is actually possible?2. Whether Super Vectoring/VDSL2 vectoring is enabled at the cabinet serving my address3. Whether this line is provisioned via Telekom's network or another carrierPlease note that I specifically need DSL and NOT cable net.I can provide my full address through a private message.Thank you very much for your help.Best regards,Deniz

Hi.I have just returned from a 10-day vacation. Before leaving I disconnected the power cables of my router FritzBox 7590, as done in the past. Coming back I plugged in the power for the router again: the WIFI is working fine, I can connect with my devices to the router, but the router does not get any connection to the internet (power LED of the FritzBox blinking constantly every second). I tried to restart the rounter, leaving it unpowered for few minutes. I also checked the DSL cable, and all looks good. Any idea what can be wrong?Thanks!Stefano.

Hello,I recently ordered O2 Home L 300 Cable (300/50). My activation date is 12 August 2026, and I have received an O2 FRITZ!Box 6670 Cable with the coaxial cable.However, I have a problem with the cable connection in my apartment.My TV socket only has TV and Radio connections. There is no DATA/F connector where I can screw in the coaxial cable supplied with the FRITZ!Box. I have also removed the plastic cover of the TV socket to check it, and it appears to be an older Televés TV/Radio socket without a DATA connection.There is also a communication/distribution cabinet in the apartment. Inside, there is a coaxial distribution system with cables labelled “Wohnen” and “Schlafen”, so there is clearly coaxial cabling running from the cabinet to the rooms.I already have an O2 Installationsservice appointment with HELFERLINE on Monday, 17 August at 19:00.My questions are:Can the HELFERLINE technician replace the existing TV/Radio socket with a proper Multimedia-Dose with DATA/F connector, or

I confirmed to extend my contract today by phone but the tariff I got in the email confirmation is different from what I confirmed on the phone. I would like to contact you by email, what is your email address?Edit o2_Gerrit 06.08.2026 moved to English O₂ Community: Broadband & Landline

Hello,I applied for a Cable-internet contract and had an installation appointment for 6th of August. However, no technician came and Solutions-30 (partner company) postponed the technician visit to Saturday due to unavailability of technician. In addition, they called me yesterday to inform that they cannot manage the technician visit due to a ticket issue between o2 and Solutions-30, and they canceled my "Technikertermin" (which was previously postponed to Saturday). My activation appointment (Aktivierungstermin) is today (07.08.2026), however there was no technician visit and there is no plan for that. Yesterday, I called the hotline (089 6666 300 81) and explained the issue. Also, explained that there is already a connection in my flat left from the other operator (Vod.). Therefore, I have asked if I really need a technician visit and also asked what will happen next and got a response that I should check the connection by connecting the router at the activation date. Today, I am ch

Hi community,My official O2 Cable activation date was the 19th of May, switching from Vodafone. I have now been without internet for over 48 hours. O2 sent me both an SMS and email confirming successful activation at the end of the activation date, yet I still have no Internet connection.My router is a FritzBox 6660 Cable using my own hardware, not an O2 rental. When logging in to my router the cable signals shows green (ok) and the router successfully reaches the O2 network (router to ISP link shows green in FritzBox GUI), but gets stuck at the ISP authentication step and never reaches the internet. I have performed a factory reset and firmware update with no improvement.I have called customer service multiple times and was told to wait each time and that everything was looking good on their side. On my last call I was told the earliest a technician can visit is in 2 weeks, which is simply not acceptable.What are my options here? At this point I am seriously considering whether cancel

Hello O2 Community Team,I would like to request an early activation (Expressaktivierung) for my new O2 Cable connection, as the physical installation is already complete.Here are the details of my setup:Router: Fritz!Box 6670 (rented directly from O2) Status: The Power/Cable and WLAN lights are both solid green. The router has successfully synced with the network, but it currently shows "Connected without internet." Status Email: I received an official email from O2 today confirming that the line installation is completed. Original Activation Date: My scheduled date is still 2 weeks away. Since the hardware is connected, fully synced, and ready, could a moderator please link my O2 rental router's CM MAC address to my contract and trigger the early Express Activation?(Note: Please send me a private message if you need my customer number, address, or the router's CM MAC address).Thank you for your help!

Hallo zusammen,ich habe meinen alten Router am 18.07.2026 zurückgeschickt. Auf meinem DHL-Einlieferungsbeleg steht jedoch eine andere Sendungsnummer als auf dem ursprünglichen Retourenschein.Laut DHL-Sendungsverfolgung wurde das Paket mit der neuen Nummer bereits erfolgreich an O2 zugestellt. Im O2-Retourenportal steht der Status für die alte Nummer aber weiterhin auf „Die Sendung wurde elektronisch angekündigt“.Könnte ein Moderator bitte prüfen, ob der Router im System als „erhalten“ eingebucht wurde, damit mir keine Gebühren berechnet Vielen Dank für die Hilfe!

Hi,I’m planning to use my own FRITZ!Box 5690 Pro instead of the standard o2 router.Does the 5690 Pro work on o2 DSL (VDSL/Supervectoring)?I already have my o2 DSL username/password.Are there any special settings required (VLAN ID, DSL profile, etc.)?Thanks in advance!

Hello everyone,I am an O2 customer and I signed a contract with them on June 17th to get a fiber connection in my apartment. I gave O2 my fiber ID but they said it was wrong. And my fiber modem is from Telekom.And when I check the status of my fiber connection on my O2 profile page, it says that Telekom needs to build a fiber connection at my address, which is not necessary at all, as every apartment at my address has a Telekom fiber modem. So the fiber optic connections at my address are already in place.I have called O2 several times and they always just say that a telekom technician has to check my address and that you have to wait until they send you an email. It's been over a month now and no email, message or call.Does anyone here can help me on this regard? i want technicians from O2 trigger or let telekom know about this since this issue has gone over a month and im living on mobile data. I have called and asked from telekom people and they said to talk to O2 technicians since

Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow. I contacted support team and they created issue, but I can’t get any updates on it.Can something be done about that? May be some kind of Route Adjustment?   

Hello o2 Team,I am trying to renew and adjust my contracts, but the online portal is not loading my DSL options, and the Live Chat is completely failing to connect me to a human worker. I want to handle this entirely in writing/text and do not want to receive any phone calls.I have been a loyal customer for 14+ years and would like a moderator here to check my account and email me an official contract extension offer based on the German specifications below: Hallo, ich bin seit 12 Jahren treuer Kunde. Ich sehe das Angebot für DSL 250 für 35€ und Mobilfunk mit 100 GB für 17€. Da ich drei Verträge gleichzeitig verlängere, möchte ich ein Angebot über maximal 59€ insgesamt pro Monat haben. Dabei möchte ich unbedingt bei der DSL-Technologie bleiben. Außerdem muss meine bestehende zusätzliche Datenkarte für den Hotspot zwingend kostenlos aktiv bleiben (Connect-Option).Es handelt sich um folgende Verträge:DSL-Festnetzanschluss (Endnummer:668) Mobilfunk 1 (Endnummer: 417) Mobilfunk 2 (Endnumme

I ordered a home internet connection:FRITZ!Box 6690 (Mietgerät)Tarif O2 Home L - Kabel (o2 Mobilfunk Kunden)And already received the router. the guide says that I should connect the router asap and check if o2online.de opens (it doesn’t). But the guide only mentions a couple types of outlets, it doesn’t fit mine. Can the collective mind give me some advice how do I connect the router in my case? Can it even work at all?  

hello, I just activate a Home Xl 600 abo and I disovered speed limitaton, If i do a speedtest with o2 servers i have 600 download with 50/60 uoload. as soon I chnge the server outside of Telefonica, I have around 120 with 20. so is like 4 times less.. can someone change the perring settings of my connection. on my old connection (with another provider) this was not happening Edit o2_Kathi 17.07.26 Moved from the section DSL, Kabel & Glasfaser to English o2 Community

I have two contracts number.  I want to make one. edit o2_Manga: verschoben von o2 Home: Vertrag & Tarife zu Englisch Broadband & Landline

I DIDN’T RECEIVE THE PLUS CAN YOU PLEASE LOOK INTO IT?Edit o2_Gerrit 16.07.2026 moved to English O₂ Community: Broadband & Landline

Hello O2 Team,I recently canceled my O2 contract, but I have unfortunately lost the official cancellation confirmation PDF.Could a moderator please help me trigger a new copy to be sent to my registered email address or my physical mailbox?Please let me know when it is safe to send my customer number and personal details via private message.Thank you in advance for your help!

Hello, since yesterday my router hasn't been able to connect to internet and before that the connection was inconsistent through out the day. Today I already sent a ticket through the my service o2 app but still haven't gotten any response. I live in Reutlingen, post code 72768. At this point I don't if the problem is the router itself or the landline connection. 

I initially took the DSL wifi contract, but later changed to cable wifi contract, and despite returning the first router, I still got  charged 105€ penalty, where the amount got deducted on June 18th, I called the customer care too, they said they raised the ticket and I will get the refund within 2 weeks, but still I didn't get my refund back, please help me in this regard

I'm having serious issues with my O2 DSL connection. While the internet works most of the time, I frequently experience very large ping spikes that cause noticeable lag and temporary freezes.The issue is especially problematic during online meetings (Zoom, Teams, Google Meet, etc.), where audio and video occasionally freeze for several seconds. Sometimes I also notice delays while browsing or using other real-time applications.The problem occurs intermittently throughout the day and does not seem to be tied to any specific device or application. The connection speed itself appears normal when tested, but latency becomes unstable, making video calls and other real-time activities unreliable.